斯普林格罗夫旅游套票 | 斯普林格罗夫机票+酒店优惠低至 4 折

Great location; dinner was delicious, beds super comfortable

Due to significantly delayed flights, I arrived at the hotel at 3:15am. The front desk attendant had a seriously bad attitude, treated me like an inconvenience, and told me I'd have to wait 20 minutes before she could check me in. I was exhausted from a full day in three airports and two flights, but posted up on a couch in the cafe area by the front desk and waited patiently. I kept an eye on the clock, and lo and behold, precisely 20 minutes later, she called me over to the desk and said I could check in, and I finally got to my room at 3:45am. The whole thing amounted to an arbitrary 20-minute delay, and maybe they are not equipped to check people in that late, but travelers sometimes get delayed by things that are completely out of their control, like I did with the storms over Chicago that day. After spending 15 hours between airports and planes, all I wanted to do was get to a room and rest. I've never been treated like that at any hotel, it's completely inexcusable. The room was not very clean either, a lot of dust on everything and there was a clump of hair stuck to the switch on the lamp by the bed. Really poor experience overall.

Always a favorite place to stay

The hotel is beautiful and has a fun vibe. Unfortunately, the rooftop bar was closed when we arrived at 8pm on Sunday. We were only staying that night, so I was a bit disappointed. The restaurant was delicious, however a bit confusing on where to order. They need to be more organized for valet parking. Overall, I would stay again simply because the staff is so friendly and helpful. The beds were very comfortable. Great location.