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Reviews of Best Western Route 66 Rail Haven

2.5 out of 5
Best Western Route 66 Rail Haven
203 S Glenstone Avenue, Springfield, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johnna, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Tracy, General Manager on May 13, 2024
It was a pleasure to have you stay with us, Johnna. We appreciate you and hope to see you again sometime soon.

8/10 Good

Melanie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Tracy, General Manager on May 7, 2024
Thank you for choosing to stay with us and we appreciate you greatly! We hope we have the opportunity in the future to exceed your expectations with an even better stay at the Rail Haven.

8/10 Good

Christina

Liked: Cleanliness
The ambience. The breakfast area extremely tooooo small
Stayed 1 night in May 2024
Response from Tracy, General Manager on May 5, 2024
Thank you so much for choosing to stay with us and we appreciate your feedback. We hope to have the pleasure of providing you with an even better experience in the future.

10/10 Excellent

Chesney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great place to stay! Great location to downtown and the surrounding areas!
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Thank you so much for staying with us. We greatly appreciate you and hope that you will come back and see us again sometime soon!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, breakfast was very good
Stayed 1 night in Apr 2024
Response from Tracy, General Manager on Apr 28, 2024
Thank you so much and we are so glad you enjoyed your time at the Rail Haven. We appreciate you and hope to see you again.

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very unique and cool. Great location.
Stayed 1 night in Apr 2024
Response from Tracy, General Manager on Apr 28, 2024
Thank you so much for choosing to stay with us! It was a pleasure to have you and we hope to see you again sometime.

6/10 Okay

Andre

Traveled with family
Had two small dogs and lady I talk on phone knew I had dogs but nothing was said about animal charge.$10 a animal when I got there.
Stayed 1 night in Apr 2024
Response from Tracy, General Manager on Apr 14, 2024
On behalf of our team I would like to apologize that you were not given the pet policy information before arrival. We appreciate your feedback and are so sorry for the inconvenience of finding out at the last minute about the pet fee. We hope we have another opportunity in the future to provide you with the exceptional experience you deserve.

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Route 66 landmark
Stayed 1 night in Apr 2024
Response from Tracy, General Manager on Apr 14, 2024
Thanks so much for coming to see us! We hope to see you again.

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Thank you for taking the time to fill out a post stay review! We're so glad that you enjoyed your stay and we hope to see you again soon!

4/10 Poor

Sonia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have frequent this hotel for last 20 years but this time around it was just terrible. The room that we had was extremely small, no closet space, no vanity space and a refrigerator that can fit nothing. When you shower the floor of the bathtub is moving under your feet not sure why. When we asked for a different room we were told that because we booked through a third party it was not possible. When I mentioned that we are loyalty members and perhaps we could get upgraded the manager told us that we would have to wait another 3 hours for another room because they were all booked up. I couldn’t help but notice how empty the hotel was for the two nights we were there. We were so fed up with the way we were treated but we had so many programs that we just didn’t have the time to just leave and find another hotel.
Stayed 2 nights in Apr 2024
Response from Tracy, General Manager on Apr 10, 2024
On behalf of our team I would like to apologize for not exceeding your expectations and that we were not able to resolve the issues during your stay. As you had arrived earlier than the check-in time of 4:00pm, we were glad to check you in early in the room type you had booked. When you expressed to us you were unhappy with the room, we were glad to change the room. Unfortunately the new room would not have been ready until the actual check-in time of 4. I can understand how this could be frustrating and the offer to have a new room at 4 was declined. Thank you so much for taking the time to leave a review. We appreciate your feedback.

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from Tracy, General Manager on Apr 29, 2024
Thanks so much for staying with us, Anthony. We greatly appreciate you and hope to see you again.

4/10 Poor

Darlene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, however the area was cramped for parking. You had absolutely no privacy. I felt like I should have invited my neighbor in to sit with us since it sounded like he was in the room with us already (he was only outside his room smoking or coughing in his room) the showed did not work well as the two different tubs (kinda creepy) water was fine. Not sure shower head was good. Bed was dirty at the bottom ruffle, not sure what was on it. Kinda creeped me out. By the second night my anxiety was so high, we just left and drove our 6 hours in the night just so I didn’t have to stay again.
Stayed 2 nights in Apr 2024
Response from Tracy, General Manager on Apr 8, 2024
On behalf of our entire team I would like to apologize for not exceeding your expectations. We appreciate your review as we are always striving to improve the experience here. We will definitely look at the shower head and apologize for missing the stain on the bed skirt. Thank you so much for your feedback.

8/10 Good

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the Elvis pictures in the room
Stayed 1 night in Mar 2024
Response from Tracy, General Manager on Mar 30, 2024
We are so glad you enjoyed your time here at the Rail Haven. We hope to see you again!

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like traveling out of town to find the motel wants to charge you a fee of 100 for your room. I will never stay at this motel again.
Stayed 1 night in Mar 2024
Response from Tracy, General Manager on Mar 29, 2024
We are so sorry your stay didn't go as expected. Unfortunately we do have a local policy which requires a deposit for our local guests before history is established. The funds are immediately released upon smooth checkout. Again we would like to apologize for any inconvenience you experienced and we appreciate your review.

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Mar 30, 2024
We appreciate you Rachel. Thank you so much and we hope to see you again soon.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tracy, General Manager on Mar 30, 2024
Thank you so much Ralph! We hope you come back and see us again.

6/10 Okay

Alecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very excited to stay in this motel for it's retro features. However the beds and pillows were incredibly uncomfortable. We only stayed one night out of two reserved because we needed to be able to get a good night's sleep. It's a cute place, just not ideal for sleeping in our experience.
Stayed 2 nights in Mar 2024
Response from Tracy, General Manager on Mar 25, 2024
On behalf of our entire team I would like to apologize for not exceeding your expectations. We greatly appreciate your feedback and are always striving to improve our guest's satisfaction. We hope we might have another opportunity in the future to exceed your expectations and earn your business back.

10/10 Excellent

Mavis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was unique in the fact that it sits on historic Rt. 66 and is close to downtown Springfield with its fun restaurants and history museum. It is also only a few blocks over from Chestnut Ave. which has an amazing row of unique homes from yesteryear and sidewalks one can walk for a few miles. So for those who want to walk and explore, it's also a great location - go towards Chestnut, not the other direction. The motel had incredibly accommodating staff and had everything we needed. No, it is not super modern and you will see the occasional construction worker staying there (because it is inexpensive) who likes to smoke weed every night on the patio. Still, no hostile or inappropriate behavior was seen, and if there was, I am sure the motel staff would have taken care of any issues. The friendly staff and the nice morning breakfast made it worth the stay!
Stayed 5 nights in Mar 2024
Response from Tracy, General Manager on Mar 25, 2024
Thanks so much for taking the time to leave us a review, Mavis. We appreciate you staying with us and look forward to hopefully seeing you again in the future. We will definitely keep a better eye out for smoking issues in accordance with our other guests. Thanks again!

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Nice staff. Basics for breakfast, though ends early at 9:00 am. Basic room on busy Glenstone Ave.
Stayed 2 nights in Mar 2024
Response from Tracy, General Manager on Mar 19, 2024
Thank you so much for choosing to stay with us. We appreciate you and hope to see you again.

8/10 Good

Rachael

Liked: Property conditions & facilities
We had a king room. Pretty small room and bathroom, but did the job for a one night stay. It’s retro looking, but clean and updated to look that way. Bed was comfortable. Did have to ask for extra pillows. Staff was super nice at every interaction. Only negative was the heater unit was loud when it kicked on each time over night.
Stayed 1 night in Mar 2024
Response from Tracy, General Manager on Mar 11, 2024
Thank you so much for staying with us and for taking the time to let us know how we are doing. We will definitely get the heater looked at in the room you stayed in. We appreciate you greatly and hope to see you again in the future.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy, General Manager on Mar 11, 2024
Thank you so much for staying with us, Jen. We appreciate you!

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Kid friendly, very private. Amazing staff.
Response from Tracy, General Manager on Mar 1, 2024
We loved having you, Mari. Thank you so much for choosing to stay with us and we are so glad you enjoyed it. We hope to see you again sometime.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, friendly staff. It really is so clean! Even the corners of the bathroom floor are pristine unlike some fancier places I’ve stayed. Very old school so the room is rather small, but had everything I needed. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 24, 2024
Thank you so much for choosing to stay with us and for taking time out of your day to let us know how we are doing. We appreciate you and hope to see you again!

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay and was there 2 nights. Friendly & helpful staff. This is a Route 66 place to stay. Decor & history fantastic.
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 23, 2024
Thanks so much, Jackie. We enjoyed having you and hope to see you again soon.

10/10 Excellent

Cindy, Chestermere

Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Mar 25, 2024
We are so glad you enjoyed your stay! Thank you so much and we hope to see you again sometime.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed hearing about the history of this hotel. We had a wonderful stay. The staff was friendly and helpful. It was clean, quiet and the bed was comfortable. The hot breakfast included eggs, sausage, biscuits, fresh fruit, cereral, yogurt, oatmeal, coffee & tea! We would definitely stay again!
Stayed 2 nights in Feb 2024
Response from Tracy, General Manager on Feb 18, 2024
We are so glad you enjoyed your stay at the Rail Haven and it was a pleasure to have you here. Thank you so much and we hope we do see you again sometime!

10/10 Excellent

Kenny

Liked: Property conditions & facilities
Very clean!!
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 19, 2024
We are so glad you enjoyed your stay. Thank you so much for choosing the Rail Haven during your travels and we hope to see you again.

6/10 Okay

Natascha

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 18, 2024
Thank you for staying with us and we appreciate your feedback. We hope we might have another opportunity to provide you with a 5 out of 5 experience in the future.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy traveling on Route 66, so staying here was a treat. The original tile in the bathroom was cool. The only downside was the food in the breakfast area was cold.
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 16, 2024
We appreciate you staying with us Larry and are so sorry about the breakfast not being up to par. We will keep a better eye out to make sure that nobody is accidentally turning the warmers down. We value you and hope we have a chance to provide you with a perfect and relaxing stay in the future.

6/10 Okay

Darlene

Traveled with partner
Liked: Staff & service
Bad parking
Stayed 2 nights in Feb 2024
Response from Tracy, General Manager on Feb 16, 2024
Thank you so much for staying with us and for taking the time to leave a review. Our parking is usually conveniently right outside the door of each room. We apologize if someone was in your parking space. We hope we have another opportunity to provide you with a great experience with hassle free parking.

8/10 Good

Roy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 9, 2024
Thank you for staying with us, Roy. We appreciate you and hope to see you again soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like home.
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 7, 2024
We are so happy you felt like home staying here at the Rail Haven. Thank you so much, and we hope to have the opportunity to provide you with the same level of service on a future stay.

10/10 Excellent

Carol

Very quaint place if you are into Route 66 history
Stayed 1 night in Feb 2024
Response from Tracy, General Manager on Feb 3, 2024
We appreciate you choosing to stay with us. We hope you got some great photos to take home. Thanks so much, and we hope to have the pleasure of seeing you again sometime.

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small but exceptionally clean and comfortable. My group has stayed here two years in a row for an annual overnight trip. Rest assured we will be staying here again next year.
Stayed 1 night in Jan 2024
Response from Tracy, General Manager on Feb 3, 2024
We are so thankful to have you continue to stay with us year after year, it is a pleasure. We appreciate your loyalty and look forward to seeing you next time!

4/10 Poor

Brenda

Business traveler
Disliked: Amenities
Large gap between the door and door frame. Pillows were rocks, mattress was ripped and discolored
Stayed 2 nights in Jan 2024
Response from Tracy Agee, General Manager on Feb 1, 2024
Thank you for taking the time to fill out a post stay review. I want to apologize for not meeting your expectations. I will have my team look into these issues immediately, so that we can provide a better experience for all future guests. I hope that you give us another chance to provide you with a more superior experience.

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean and it was a nice warm bed I’m traveling and it was just right and the price was good
Stayed 1 night in Jan 2024
Response from Tracy, General Manager on Jan 29, 2024
We are so glad you enjoyed your stay! Thank you so much, and we hope to see you again soon.

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness, staff & service
So noisy being right next to the road. There was constantly a cild draft coming in from under the door because there was a gap between the floor and the door un the room we stayed in.
Stayed 2 nights in Jan 2024
Response from Tracy, General Manager on Jan 28, 2024
We are so sorry we missed the mark during your stay. We will definitely get that door looked at, and thank you so much for your feedback. We hope we have the chance in the future to earn your business back with a 10 out of 10 experience at the Rail Haven. We will make sure to note that a quieter area is definitely needed.

10/10 Excellent

Peter

Great Mexican Restaurant down the street, gas close by, very friendly, helpful staff at the desk
Stayed 1 night in Jan 2024
Response from Tracy, General Manager on Jan 28, 2024
We are so glad you enjoyed your stay. We hope you stop in and see us again soon. Thanks so much, Peter!

8/10 Good

Michelle

Stayed 1 night in Jan 2024
Response from Tracy, General Manager on Mar 25, 2024
Thank you so much for staying with us. We greatly appreciate you and hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed less than 12 hours. Arrived at 9:30pm and left a 6:30am. My son was enchanted with the decor. It was comfortable enough and well priced for one night. Nice that we could do express checkout since we left so early.
Stayed 1 night in Jan 2024
Response from Tracy, General Manager on Jan 24, 2024
We are so glad you enjoyed your stay at the Rail Haven. Thank you so much and we hope we have the opportunity for you to stay with us again.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very nostalgic.
Stayed 2 nights in Jan 2024
Response from Tracy, General Manager on Jan 24, 2024
Thanks so much for staying with us, George! We appreciate you and hope to see you again sometime.

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!
Very quiet and clean. We expected one room. Pleasantly surprised that the bunk beds were in a separate room.
Stayed 2 nights in Jan 2024
Response from Tracy, General Manager on Jan 22, 2024
Thank you so much for choosing to stay with us, we are so glad you enjoyed the family suite. We hope we will have the pleasure of seeing you again next time you travel through the area!

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night for college visit. Great choice?
Stayed 1 night in Jan 2024
Response from Tracy, General Manager on Jan 21, 2024
We are so glad you chose to stay with us. Thank you so much, and we hope to see you again when you have another college function. We appreciate you!

10/10 Excellent

Joann

Stayed 1 night in Jan 2024
Response from Ashlynn on Jan 16, 2024
Thank you so much for your feedback. We apricate you choosing to stay at the Best Western Rail Haven. We hope to see you again sometime soon. Have an amazing day and we thank you again for your feedback.

10/10 Excellent

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Was in a great location, rooms were clean. Service was great!
Stayed 2 nights in Dec 2023
Response from Ashlynn on Jan 16, 2024
Thank you so much for the feedback. We are so pleased that you enjoyed your stay. Thank you so much for staying at the Best Western Rail Haven, we hope to see you again sometime soon. Thank you again and have an amazing day.

10/10 Excellent

Elissa, Cornville

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this motel! This was supposed to be a one-night stop on a cross-country journey. I had major car trouble and had to stay longer to get my car fixed. Tracy, at the front desk, was so very helpful. She proactively found the names and numbers of car repair shops while I was checking in. She wrote them down and gave me something to start with. I can't stress enough how helpful she was! All the employees I encountered were professional and friendly. I have pets with me, and I was thrilled that the pet room didn't look like a pet room. In most hotels, the pet rooms are so gross. It makes you wonder what they do with the ridiculous fees that they charge. My pet room was immaculate. I was so excited to have a nice room that didn't smell of air freshener to cover up pet smells. It is legitimately clean. The parking situation is ideal for easy unloading/loading from the room. The property is very charming. The grounds are very clean. The breakfast is better than what most hotels offer these days. It included hot items. There are nice blinds in the room and nice decor. You can tell that great care is put into the management of this hotel. Also, it has a lot of nice history. You can see some antique cars, and they have some history in the rooms. There is a great diner (George's) that is walking distance of the hotel. It has great food! I've never been to Springfield before. It seemed like a very friendly town. I will be coming back and will stay at this hotel!
Stayed 1 night in Jan 2024
Response from Tracy , General Manager on Jan 9, 2024
Thank you so much Elissa! It was a pleasure to have you here and were so glad it was an ease to stress during a stressful situation. From everyone here at the Rail Haven we hope things are smooth sailing with your vehicle now and we look forward to seeing you again. We appreciate you!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashlynn on Jan 16, 2024
Thank you so much for the feedback. We are so pleased that you enjoyed your stay. Thank you so much for staying at the Best Western Rail Haven, we hope to see you again sometime soon. Thank you again and have an amazing day.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight on our way to WV. It was quick, convenient, and the rooms were very comfortable. The atmosphere was great as well. Very nice place to stay!
Stayed 1 night in Dec 2023
Response from Tracy, General Manager on Jan 7, 2024
We are so glad you enjoyed your time here at the Rail Haven. Thank you so much for choosing to stay with us and we hope to see you again on your next stop through Springfield!

10/10 Excellent

Michelle, GREEN RIDGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy, General Manager on Jan 7, 2024
Thank you so much for staying with us, Michelle. We greatly appreciate you and hope to see you again soon.

8/10 Good

Carl

Stayed 3 nights in Dec 2023
Response from Tracy, General Manager on Jan 1, 2024
We appreciate you staying with us, Carl. We hope to see you again in the future. Thank you for your feedback!