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Reviews of Best Western Oak Meadows Inn

2.5 out of 5
Best Western Oak Meadows Inn
585 S Columbia River Highway, St. Helens, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 428 out of 845 reviews" "
Rating 8 - Good. 248 out of 845 reviews" "
Rating 6 - Okay. 74 out of 845 reviews" "
Rating 4 - Poor. 44 out of 845 reviews" "
Rating 2 - Terrible. 51 out of 845 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean, No elevator, that was a little weird. But comfortable and clean, nice large rooms.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 13, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one.We hope you will visit us again soon!

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Close to shopping, restaurants and entertainment. Staff is really nice!
Stayed 1 night in May 2024
Response from Front Desk Staff on May 11, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one.We hope you will visit us again soon!

6/10 Okay

nucharee

Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 11, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one.We hope you will visit us again soon!

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff offered important information about the location and the pool breakfast. Best place to park close to my room. Close to restaurants and shopping, easy to walk three. Great parking.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 21, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!

8/10 Good

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean, and comfortable. Room was bigger than expected which was nice to not feel cramped.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on Apr 5, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our establishment was a positive one. We hope you will visit us again soon!

6/10 Okay

Paul, Enterprise

Traveled with partner
Fine visit. Clean, comfortable, quiet hotel. Below average breakfast. Fine average best Western.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 3, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a very sincere apology for not exceeding your expectations. We hope you will consider visiting us again.

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern rooms.. Awesome breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 24, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Goid location, clean rooms, and for those with kids it has a pool!
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 24, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from front desk on Mar 18, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a sincere apology for not exceeding your expectations. We hope you will consider visiting us again soon.

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the desk on late shoft was very accommodating. The room stunk when we first went in pretty bad so i sprayed alot of bath and body spray to make it through. There was a lady in jacuzzi that had open wounds on her legs and body..there was no smell of chlorine so we got out.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 13, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a sincere apology for not exceeding your expectations. We hope you will consider visiting us again soon.

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took and chance and got off the I-5. What a find ! A great hotel with many amenities. Great staff, clean, quiet, comfortable. Nice pool. Good breakfast. Best value for the price and not inconvenient when driving south from north Washington and Oregon, or points beyond !
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 12, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience with us was a positive one. We hope you will visit us again soon!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your business is important to us and we value your feedback. Hope you choose to stay with us again. Have a great day.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
I got a room where their cable service was out, they got me into a clean room with cable service right away, I liked that you csn choose your level of housekeeping, the staff was very friendly, it was a little dated for some items like bathrooms, but it was clean and well kept. I will stay again.
Stayed 5 nights in Feb 2024
Response from Front Desk Staff on Mar 4, 2024
Thank you for taking the time to complete our online survey. We appreciate all the feedback. We are glad to hear that your stay was satisfactory, Your business is very important to us. We hope you visit us again soon!

10/10 Excellent

Max

Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 24, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 19, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience with us was a positive one! We hope you will visit us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Feb 9, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience with us was a positive one! We hope you will visit us again soon!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Best Western. Staff are friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Front Desk Staff on Feb 7, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

6/10 Okay

Leanne

Disliked: Staff & service, property conditions & facilities
Dated rooms, soft bed, overall in need of a renovation
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 6, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team we would like to extend a sincere apology for not exceeding your expectations. We hope you will visit us again soon!

10/10 Excellent

Shalysa

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 6, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

8/10 Good

James

Stay was good
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Feb 1, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your recent experience was a positive one. We hope you will visit us again soon!

10/10 Excellent

Shannon

Traveled with family
Liked: Staff & service, room comfort
Dog smell but still a great experience
We had a great time. The staff was super nice and always said hello to my kids whenever they said hello. The pool area is clean. Unfortunately, the few times we went there werent any towels available but the staff was good about give us a set when i told them. Breakfast was good and was different everyday. The room was ok. We had a dog so i assume they have specific rooms set aside for people like us but i wish they would have tried a little bit more to get the wet dog smell out. It really hit us in the face when we walked in. There was also dog hair all over. Our dog is hairless so it didnt come off her. Other than that the tubs are great for soaking, water pressure for showers is great, and the beds are compfy.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 31, 2024
Thank you for taking the time to complete an online survey regarding your recent stay in our hotel. We appreciate all the feedback that we receive and we are pleased that your recent experience was a positive one. We hope you will visit us again soon.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Very nice place to stay, only complaint is when i reserved room it said it had bathrub and my room did not.
Stayed 1 night in Jan 2024
Response from FRONT DESK STAFF on Jan 29, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from FRONT DESK STAFF on Jan 29, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon!

10/10 Excellent

shalysa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 19, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk Staff on Jan 11, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon

8/10 Good

Nadine

Stayed 3 nights in Dec 2023
Response from Front Desk Staff on Jan 11, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 6, 2024
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Best Western Staff on Dec 31, 2023
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying the stay
The staff is great. Not only helpful but funny to.
Stayed 2 nights in Dec 2023
Response from Best Western Front Desk on Dec 31, 2023
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 20, 2023
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 Excellent

Jeffrey, marina del rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility. Easy walk to restaurant and food options. Indoor pool was nice. Simple breakfast available.
Stayed 2 nights in Dec 2023
Response from Front Desk Staff on Dec 20, 2023
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 Excellent

Susanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed at this hotel many times always a pleasant stay staff is great
Stayed 1 night in Dec 2023
Response from Best Western Front Desk on Dec 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gregg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Front Desk on Dec 10, 2023
Thank you for taking the time to complete our online survey about your recent stay. We value your business and comfort. Hope you choose to stay with us again soon.

4/10 Poor

Joyce

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to look for the front desk as there wasn't anyone when we arrived. Hotel is very old, no elevator. Our room was decently size but very old and it has this specific old smell. The bath tub was not clean, theres some left over hair possibly from previous guest, and the bath shower curtain was cloth which overflows water when u take a shower. For the entire stay, the wifi didn't work we called a few times and still didn't work. The free breakfast was limited and not good. This place is run down, don't know why it has 4 stars, although the staff was very nice. For $100 per night, you get what you pay for.
Response from Front Desk Staff on Dec 20, 2023
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a very sincere apology that we were unable to exceed your expectations. We hope you will consider visiting us again.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location and such. Thermostat on heater wasnt working correctly
Stayed 1 night in Nov 2023
Response from Best Western Staff on Dec 1, 2023
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel because it is clean and quiet . The staff was very friendly wich made our stay very comfortable.
Stayed 5 nights in Nov 2023
Response from Best Western Staff on Dec 1, 2023
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon

10/10 Excellent

Rocio, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 1 night in Nov 2023
Response from Best Western Staff on Dec 1, 2023
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon

10/10 Excellent

Star

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They gave us each a fresh cookie upon arrival wich made us feel special and they were fast, friendly and welcoming. I felt safe and like me and my children wer wanted here. The only thing is when you pull in, trying to get the right driveway is a little tricky.
Stayed 1 night in Nov 2023
Response from Best Western Staff on Nov 27, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service
We stay here often when visiting friends close by...only disappointing thing is the hot tub - never seems to be in service when we stay
Stayed 1 night in Nov 2023
Response from Best Western Staff on Nov 27, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we checked in i checked no service on the form and also had do not disturb notice in the door slot. We stayed 2 nights. We got up and left in morning and came back to the room cleaned and new towels. I went to the desk and confirmed i dud check no service which i did and they confirmed it. We keace stuff out while we are gone. So needless to say we felt violated. Everything was good with the stay
Stayed 2 nights in Nov 2023
Response from Front Desk Staff on Nov 21, 2023
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive. On behalf of our entire team, we would like to extend a sincere apology for not exceeding your expectations. We hope you will consider staying with us again.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are getaway place
We stay when we go visit, and your hotel is so comfy and your staff are warm and welcoming and funny. Very good amenities and great breakfast. Check in and out are fast. Thank you for another great stay
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Nov 20, 2023
Thank you for taking the time to complete our survey. We are very pleased to hear that your stay was a pleasant one. Thank you for choosing us ,Your business and comfort are very important to us here. Hope to see you again soon. Have a great day!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, they had plenty of coffee and snacks. The breakfast was really great with plenty of options. The pool was nice and we used the hot tub several times. There was EV parking for our vehicle and plenty of parking otherwise. Great stay and if we in town again we'll stay here.
Stayed 4 nights in Nov 2023
Response from Best Western Staff on Nov 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

2/10 Terrible

Jillian

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was on the ground level because we needed a tub for our small children. There were longtime residents on the same floor going out to smoke so often that the whole floor smelled like cigarettes. The room was dirty and smelled damp and musty. The bathroom was clean but the tub was questionable. I wish I had not gone in the hot tub because it was mildewed and gross as well and I got a terrible, sore rash. I went to the dermatologist after my trip and was diagnosed with hot tub folliculitis from bacteria in their hot tub. He also said I may have bed bug bites. The staff was incredibly kind and we were very happy with the breakfast included. But we will never return to this dirty place.
Stayed 1 night in Nov 2023
Response from Best Western Staff on Nov 12, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Claire-Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the quietest place I have ever stayed at. It was close to everything that I needed/
Stayed 2 nights in Nov 2023
Response from Best Western Staff on Nov 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Staff on Nov 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

4/10 Poor

Shannon

Disliked: Property conditions & facilities
Old and smelly
Stayed 1 night in Oct 2023
Response from Front Desk Staff on Nov 7, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Hannah

Stayed 1 night in Oct 2023
Response from Front Desk Staff on Nov 7, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Susanne

Stayed 3 nights in Oct 2023
Response from Front Desk Staff on Nov 3, 2023
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!

4/10 Poor

Steven

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No heat in the room. Had to ask the front desk for a space heater and extra blankets. Heavy aroma of weed in the hallway.
Stayed 1 night in Oct 2023
Response from Front Desk Staff on Oct 30, 2023
Thank you so much for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team we would like to extend a sincere apology that we did not exceed your expectations. We hope you will consider visiting us again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Staff on Oct 30, 2023
Thank you so much for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased your experience was a positive one. We hope you will visit us again soon!