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Reviews of Golden Lion Hotel

3 out of 5
Golden Lion Hotel
8-10 King St, Stirling, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 328 reviews" "
Rating 8 - Good. 139 out of 328 reviews" "
Rating 6 - Okay. 71 out of 328 reviews" "
Rating 4 - Poor. 30 out of 328 reviews" "
Rating 2 - Terrible. 17 out of 328 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Stirling Castle, Church of the Holy Rude, Old Stirling Jail and dining options.
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

D

Business traveler
NO IN ROOM WIFI - PRETTY BAD IF WORKING
Sorry but its 2021 not 2012. The world relies on the internet so to have it available in one corner where you have to stand on a chair and tilt your phone backwards and forwards for 10 minutes is ridiculous. Its a pretty hotel in a great building with a decent bar and restaurant but no in the room wifi on a working trip is a deal breaker for me.
Stayed 1 night in Sep 2021

6/10 Okay

F

Stayed 1 night in Sep 2021

6/10 Okay

R

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, rooms need TLC
Well located, food was good and staff/service were/was very friendly, but rooms have seen better days, beds were rock hard and my window catches were broken, so couldn't be shut - which was a problem as it was quite noisy outside. Had the worst night sleep I've had in a long time, so unlikely to stay again.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one small point, the plugs in the sink and bath didn’t work, had to pull them out to drain the water away and they were extremely dirty.
Stayed 3 nights in Sep 2021

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location. The room was very clean, the staff were friendly and the breakfast was good. Would definitely stay again!
Stayed 1 night in Sep 2021

8/10 Good

Rashad

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Lorraine

Stayed 1 night in Aug 2021

8/10 Good

Warren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people excellent food, town centre location, tv poor reception.
Stayed 3 nights in Aug 2021

8/10 Good

Eleanor

Liked: Staff & service, property conditions & facilities, room comfort
Overnight stay
It was comfortable for the one night. The restaurant was chaos in the morning. Impatient people pushing in at breakfast and not following social distancing guidance. Bedroom was tidy but no remote for the tv. Requested a remote for room easily.
Stayed 1 night in Aug 2021

2/10 Terrible

Abigail

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Central to Stirling but very limited on-site parking
Stayed 2 nights in Jul 2021

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness
Clean hotel, but a little tired
Stayed in July 2021, the hotel was clean, as was our room, but it just feels a little tired and in need of updating. Our room was very warm,but luckily there was a fan provided. Overall an OK stop off on a long journey, and the main thing was it was clean throughout. The free car is dependent on arrival time, we were lucky to get one of the last spaces, but didn't like that fact the public can access it, when I went back down later to get something from the car there were people sat drinking out there which made me feel uncomfortable and a bit wary whether the car may get damaged.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for shops, restaurants and amenities is perfect. Very welcoming, felt really comfortable.
Stayed 1 night in Jul 2021

6/10 Okay

Donna

Liked: Staff & service
Stayed 1 night in Jun 2021

4/10 Poor

Andy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Everything that could be wrong was wrong
When we got to our booked “family room” that should’ve been a double with a single or a sofa bed we walked into a twin room with no sofa bad made up. I asked receptionist if we were in the right room to be told yes but as if booked after 2pm housekeeping have gone so I’d have to make up the sofa bed myself! She gave me the keys to the room Nextdoor to see if that was made up just to check but it wasn’t, I helped myself to 2 pillows and the towels to finish up making my room though. Dinner wasn’t much better, service to be seated was incredibly slow, the waitress brought my boy’s food with no cutlery and looked shocked when we asked for some, then did the same when my wife and my food came! The food (we both had lamb) was incredibly tasty so big plus on food quality (the only positive). On return to the room we got to bed but one bed had a totally slopping matress, it had gone on one side meaning we had one twin bed and a sofa bed which I ended up sharing with my 4 year old. After a dreadful nights sleep we thought we’d get showered and leave, well that would’ve been nice if the shower worked! Just a dribble. So on leaving we advised receptionist of all this and left to get some breakfast elsewhere. If you are looking to stay in the area I’d have a look at other options, I paid over £100 and could’ve stayed in a Holiday Inn cheaper but we like try the non chains. On this occasion I think we chose wrong.
Stayed 1 night in Jun 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Lion is a nice hotel staff nice and food really good weve been few times .its nice and central
Stayed 1 night in May 2021
Response from June Wannan, General Manager on May 30, 2021
Thank you for your lovely review Robert, i will pass this onto our staff. We hope to see you all again soon

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHUT
ARRIVED AT 1930-HOTEL BOARDED UP WITH MONIES TAKEN
Stayed 1 night in Mar 2021
Response from June Wannan, Business Development Manager on Mar 24, 2021
Good afternoon John, Apologies for you being able to book the hotel in the first place as the Golden Lion Hotel has been closed since 3rd November 2020 due to government restrictions. I am not sure how you were able to book this room as the website is closed until further notice. Scotland is still in lockdown until 2nd April 2021. We do plan to open up on Monday 17th May 2021. Please accept our apologies for any inconvenience this has caused you. Kindest Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Luke

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from HArold on Sep 19, 2020
Thankyou

8/10 Good

Bianca

Disliked: Staff & service, property conditions & facilities
Disappointing and needs a new receptionist
We checked in and the receptionist lacked any people skills. No eye contact, barely said two words to us. During our stay she was most unhelpful with cold word answers and no efforts to help or give information. She was very timid and seemed to be in the wrong role in such a customer facing job. Sharon I believe her name was. The original room we were given was ghastly. Small, very dated and barely enough room to have a suitcase and two people. The bed was two singles clipped together and was tiny. We complained and got upgraded to a bigger room which was much better. It was worn and very dated, chipped furniture and the ceiling could do with replastering as it was full of dents and bumps. I called the restaurant to see what time they served food, we were told 21:30. We arrived just before 21:00 to be turned away and told the girl who had informed us of this was in fact lying. They wouldn’t serve us anything, even a side dish or anything even though people had reserved tables still. The housekeeper didn’t come to the room one during our 5 night stay. I accept due to covid 19 there’s limits but for 5 nights it would have been nice to have our bin replaced and some more tea or coffee. I had to keep asking for bin bags and an extra toilet roll, which was annoying as the receptionist was so incapable of communicating. The housekeeper finally showed her face on check out, banging and thudding so loud on our door 15mins before check out. Really rude and aggressive.
Stayed 5 nights in Sep 2020
Response from HArold on Sep 19, 2020
Thank you for taking the time to comment I have discussed you comments with the team to ensure we meet the expectations of our Guests - you should have received a letter in the room about our covid measures for bedroom requirements which I assume you did not receive which would advise our apologies for this

6/10 Okay

Annmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
Nice size room plenty space even with a travel cot. Meals were lovely
Stayed 1 night in Aug 2020
Response from HArold on Sep 8, 2020
thank you

2/10 Terrible

Edith, Hertfordshire

Traveled with family
Disliked: Cleanliness
Low standard of cleanliness!! Found Aragogs ( Harry Potter spider) brother between the pillows!! Complained and had to insist bedding changed as the manager couldn’t careless , and just shrugged his shoulders. In the morning found a slug at the bottom of the bed. Breakfast was good but done buffet style like covid hadn’t happened- I was shocked!! Chances of staying here ever NIL Never ever given a review like this before.It looked so good on entry
Stayed 1 night in Aug 2020
Response from HArold on Sep 8, 2020
Thank you for the feedback - I did speak with you on checkout and apologise for the inconvenience caused

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2020
Response from June Wannan, Business Development Manager on Sep 16, 2020
Good afternoon Bianca, thank you for your comments. Due to COVID 19, there is no housekeeping services for stays up to 5 days, this is to protect yourself and our staff. Shannon is a very quiet spoken person, reception trained and normally very pleasant, so apologies if you felt that she was unhelpful. We will take your feedback on board and speak with the staff re the points that you have brought to our attention. Stay Safe

6/10 Okay

Kim

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not ideal unfortunately
Long waiting times for check in and food service, food over cooked, terrible uncomfortable bed, noisey neighbors. Old decor in need of upgrading as it looks filthy. Restaurant floors terribly stained.
Stayed 1 night in Aug 2020
Response from HArold on Aug 28, 2020
Thankyou for your comments i will investigate these

2/10 Terrible

Charlene, Argyll

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t cleaned in our 3 day stay! Only given one set of towels and one toilet roll when asked for towels and toilet roll. When asked if we could borrow a phone charger receptionist said no as said we may not return it! So now I’m a thief?!?!
Stayed 1 night in Aug 2020
Response from HArold on Aug 28, 2020
Thnak you for your comments - you would have received a welcome email via Expedia about the COvid policies in place in Housekeeping where room will not be serviced unless requested or a stay over 5 days I will also investigate your comment regarding the request for a charger as this is ridiculous to say the least and I am surprised any of our team would say this

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, staff & service
Poor service.
Stayed 1 night in Aug 2020
Response from HArold on Aug 15, 2020
sorry to hear you were disappointed we will endeavour to meet the requirements

10/10 Excellent

Conor, Manchester

Liked: Cleanliness, staff & service, amenities
Excellent food deal for hotel guests in the restaurant and the food was outstanding. Crowded breakfast and shower was faulty.
Stayed 1 night in Mar 2020

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Second time we have stayed. And enjoyed it just as much. The staff and hotel are lovely. rooms comfortable and clean. Hotel is Close to great walks lots of good food great shops. Got it all on hotel door step. We will definitely be back.
Stayed 3 nights in Mar 2020

8/10 Good

Viv

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Lovely meal, easy parking, and wonderful staff!
Stayed 3 nights in Feb 2020

6/10 Okay

cameron

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
The room was ok Carpark full had to park elsewhere and pay parking ! Bathroom had mould round the bath edge the drains in the bathroom smelled Stool under dressing table was badly stained wouldn’t use Beds were hard Positivity the staff were friendly and breakfast was nice
Stayed 1 night in Feb 2020

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was in the centre of town. 5 min walk from train station. Room was nice and comfortable. Bar was nice and relaxing. A great choice for brekfast. Would fully recommend this hotel.
Stayed 1 night in Feb 2020

8/10 Good

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Lisa

Disliked: Cleanliness, property conditions & facilities
Disappointed
When we arrived I found we had a twin room where I expected a double. This may have been an oversight of mine but surely the hotel should be asking in advance what you require? Room couldn’t be changed until the following day. Shannon on reception doesn’t seem to have the personality for a receptionist, lacking confidence and had to check with manager about everything. Rooms were looking very tired and the lamps could do with a cloth to take away the cobwebs! Bar stuff were lovely and helpful. Breakfast was delicious apart from the extremely water downed fresh orange juice (worst I’ve had in a hotel). We ate in the hotel Saturday evening and again, couldn’t fault the food. It’s a pity the rooms upstairs don’t match the reception/bar area as these areas were a lot nicer presented.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, very good restaurant, very good location.
Stayed 1 night in Jan 2020
Response from h on Feb 8, 2020
we appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine although a bit old fashioned, food was excellent
Stayed 2 nights in Jan 2020
Response from h on Jan 7, 2020
Thankyou

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Did not acknowledge cancellation request ( nor did Expedia) My cancellation was due to a serious medical condition. (cancer) ....Thanks for nothing guys. Wont be using expedia again or staying at the golden lion.
Stayed 4 nights in Dec 2019
Response from h on Jan 7, 2020
apologies but unaware of this request to cancel

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from H on Jan 7, 2020
many thanks

10/10 Excellent

Martyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from h on Jan 7, 2020
thankyou

8/10 Good

David

Stayed 1 night in Dec 2019

4/10 Poor

Lewis

Liked: Staff & service
Disliked: Property conditions & facilities
Nice bar area, rooms not so nice
Rooms aged and badly in need of upgrade. Was fine for one night only however would not recommend you expect too much. Cleaners or staff gathering outside bedroom door and talking early in morning not particularly professional
Stayed 1 night in Dec 2019
Response from H on Jan 7, 2020
we appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfy (although small) bed, lovely modern bathroom, nice toiletries. I really liked the big velux windows. It was quiet overnight despite its central location, I had a great sleep. It was really great value - everything you need but still feels quite personal. I stayed here after a function downstairs which was absolutely lovely. Great stay overall. Only very small niggles I would have are the water pressure being quite weak in the shower (which I would guess is inevitable in such a lovely old building) and the reception apparently not having a pair of scissors available to borrow.. I did think this was a bit odd for a hotel of this size! As I said, just very small criticisms - I wouldn't hesitate to stay here again :)
Stayed 1 night in Dec 2019
Response from h on Jan 7, 2020
Thank you for the feedback

8/10 Good

Alisdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed the one night. The hotel is clean and comfortable. My room was fine, neither modern or dated, somewhere in the middle. Hotel ideally situated in the city centre but has limited parking. Staff were helpful and cheery enough.
Stayed 1 night in Dec 2019
Response from h on Jan 7, 2020
thankyou

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from h on Jan 7, 2020
many thanks