THEARC Tours

I have been disappointed with my past several hotel stays at various other "luxury" properties (think Ritz Carlton, Bellagio, Aria). The properties/rooms werent properly upkept, and I was left feeling uncomfortable with the level of cleanliness. From the moment I walked into this property, I was impressed. Everything was above par - the scent, decor, cleanliness, staff. Trey at the front desk provided exemplary service. So much so that my 17 y.o even commented. I consider myself a harsh critic on cleanliness (I travel with cleaning supplies, wear shower shoes, pull back bedding, check bed bases, and furniture, even at 5 star plus establishments), and this room was clean and well appointed. My son used the fitness facility and he was pleased and commented on the variety of equipment. It was a turnaround trip, so I wasnt able to utilize the other amenities, but I did pass by the spa, and it looked very appealing. The self parking is a bit expensive for a public parking lot ($64/day, but no in and outs. So you pay every time you take your car out), but they do offer valet which is typically priced for luxury properties ($75). I am definitely staying here again when I return, and I highly recommend it!

Beautiful hotel. They told us all in room supplies were free but there was only a few coffee pods there. Also, there was only 1 washcloth and 1 hand towel. At such a nice hotel I wouldn’t expect them to be chinch about supplies. We were also double charged for parking and they wouldn’t credit us for it without a receipt emailed to them, but we never received a receipt. we showed them the charge on our credit card app, but that wouldn’t suffice. Again, for such a nice hotel you would think they would just credit it.

I loved the indoor pool. The sign outside is perfect for pictures