Meeting facility

Reviews of Sheraton Tucson Hotel and Suites

3.5 out of 5
Sheraton Tucson Hotel and Suites
5151 E Grant Rd, Tucson, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 443 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gerald

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
The property outside and inside was very well taken care of the only down fall was the problem that we had inside the room.
Stayed 3 nights in May 2024
Response from Manager on May 15, 2024
Hello Gerald, We appreciate your kind words regarding our property's upkeep. Should you encounter any concerns during future stays, please reach out to our team directly. Your feedback is crucial in helping us maintain our high standards of service excellence.

10/10 Excellent

debra

Liked: Amenities
Nice comfortable beds, excellent breakfast. Only downside was that the TV was working in our room
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello debra,We are pleased you enjoyed our comfortable beds and excellent breakfast. We apologize for any inconvenience with the TV in your room. Your feedback will be shared with the team for improvement. Thank you for bringing this to our attention.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel love the security
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Alicia,We're delighted to hear you appreciated our security measures during your stay. Providing a safe environment for our guests is a top priority. If you have any further feedback or questions, please feel free to reach out to our management team directly.

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable place to stay while in Tucson.
Stayed 3 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Dianne,We are pleased to hear that you found our hotel comfortable during your stay in Tucson. We strive to provide a relaxing and enjoyable experience for all our guests. Should you have any further feedback or concerns, please feel free to reach out to our management team directly.

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscaping is nice. Old building, dated furnishing, bed was super hard. Staff were rude and dismissive. Never going back that’s for sure.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Leslie,We appreciate your feedback on the landscaping and apologize for the inconvenience caused by the furnishings and your interactions with our staff. Your comments will be shared with the team for improvement. Thank you for choosing to stay with us, and we hope you give us a chance to exceed your expectations in the future.

4/10 Poor

Helen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ask 6 times for towels and the give me after 2 hours. I called front desks and the hung on me 3 times. The was hair in floors every we're.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Helen, We apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the delayed delivery of towels and cleanliness concerns has been noted for further review and improvement. We encourage guests to reach out to the hotel management directly to address any outstanding issues.

6/10 Okay

Sharla

Traveled with family
Disliked: Amenities, property conditions & facilities
Nice pool but restaurant and bar don’t open until 5:30 pm daily. Elevators near us were broken for three days. Not what I usually expect and experience in a Sheraton.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Sharla, We appreciate your feedback and regret that our restaurant and bar hours did not meet your expectations. We apologize for any inconvenience caused by the elevator situation during your stay. Your comments are valuable for us to improve our services. Thank you for choosing to stay with us at Sheraton.

2/10 Terrible

Zachary

Stayed 1 night in Apr 2024
Response from Manager on May 14, 2024
Hello Zachary, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to contact us directly to share more details about your experience so we can address any issues. We value your feedback and strive to make every guest's stay exceptional.

6/10 Okay

Juliet

Stayed 2 nights in Apr 2024
Response from Manager on May 13, 2024
Hello Juliet, We appreciate you choosing to stay with us and we hope you had an enjoyable experience. If there is anything we can do to improve for your next visit, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 Terrible

Ryan

Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Ryan,We're sorry to hear you didn't fully enjoy your stay. Please contact us directly with any specific feedback you'd like to share so we can address any concerns and improve our services for future guests. We appreciate your time and hope to welcome you back for a better experience.

10/10 Excellent

Rosanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great place overall!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Rosanne,We are delighted to hear that you had a positive experience during your stay with us. Thank you for choosing our hotel for your accommodation needs. Your feedback is valuable to us, and we hope to welcome you back in the future.

6/10 Okay

Elizabeth

Traveled with family and small children, Business traveler, Traveled with family
The area around the property is very run down, would have felt better if there was a gate around the parking area. Parking lot was not well maintained.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Elizabeth,We appreciate your feedback regarding our property surroundings and parking lot. Your comments will be shared with the appropriate team members for further review and improvements. We strive to provide a safe and comfortable environment for all our guests.

4/10 Poor

Lesley

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Lesley, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any concerns you encountered during your stay. We hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 Good

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked separate LR and BR with door and TV’s for each room. . Liked modern bathroom with separated toilet/shower area and vanity/sink area. Loved the staff and great free breakfast! Comfortable stay. Great $ value. Didn’t like that the internet was down and check-in was manual. That was a probable one-time fluke, but once restored was not stable the first day. Seemed ok later. Didn’t like that the bathroom door opened so close to the bed that it was awkward getting in and out. Need a layout design change in that room. It turned out to be an enjoyable stay and worth the drive.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Dianne, We are pleased to hear that you appreciated our separate living room and bedroom setup, modern bathroom amenities, and the service provided by our staff. We also take note of your feedback concerning the internet stability and room layout. Your comments are valuable for us to consider improvements. We're glad you found value in your stay with us and hope to welcome you back in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Ashley,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another excellent experience.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Tiffany,We appreciate you choosing our hotel for your stay! Should you have any further feedback, we encourage you to reach out to us so we can ensure your next visit exceeds expectations.

6/10 Okay

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room had three towels for four guest.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello John, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted for future improvements. Please feel free to reach out to our management team for further assistance or clarification on this matter.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check out is 12 pm and we were intrupted twice once 9:15 and again at 10:30 asking if we were checking out so unnecessary to knock on the door and one cleaning person actually came in our room check out of 12 we paid for the room until 12!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Kim,We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team to improve our check-out procedures. Rest assured, we take your comments seriously to enhance our guests' experience in the future.

10/10 Excellent

Ramiro

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Ramiro,We're delighted to hear you had a wonderful experience at our hotel! Please don't hesitate to contact us directly with any further comments or suggestions. Safe travels!

10/10 Excellent

Nydia

Business traveler, Traveled with partner
Liked: Amenities
The booking was hassle free. The check in was quick. Everything was clean and well maintained. Our room didn’t have a nasty smell and everything we needed was provided quickly. The best part (and reason why we will be returning customers) is the complementary breakfast. The staff was excellent and super friendly. The food was great and well organized. The price for what we got was great, I wouldn’t book anywhere else in Tucson. Great job on this one Sheraton. I’m one happy customer!
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Nydia, We are delighted to hear about your positive experience during your stay, from the seamless booking process to the cleanliness of the room and the efficiency of our staff. Your appreciation for our complementary breakfast and the friendly service is truly rewarding for us to hear. We are grateful for your kind words and are thrilled to hear that you plan to return. Thank you for choosing Sheraton, and we look forward to welcoming you back on your next visit to Tucson.

6/10 Okay

Julie

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Julie, We appreciate you choosing our hotel for your stay. If you have any further feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future.

6/10 Okay

Max

Business traveler
Disliked: Amenities, property conditions & facilities
Unfortunately, I had to deal with some things when I was there and it’s a week later, I reported these things, but neither Marriott Bonvoy nor the hotel is interested in making it right. Here are the things I had to deal with: cockroaches in my room, construction noise in the hallway that went on around the clock, a mess from the construction. I was pretty much walking through a construction site.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Max, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Nelson

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Everything was great, staff were awesome. Only complaint was no free wifi! And when we signed up online through a Marriot account it still didn’t work. We asked the front desk and they said it was down. Not a big deal, but being from Canada, our phones didn’t work the same for some reason.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Nelson,Thank you for your feedback. We're glad to hear you enjoyed our awesome staff. We apologize for any inconvenience with the wifi, and we will look into this matter further to ensure a smoother experience for our guests in the future.

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean safe base for a holiday.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Douglas,We are pleased to hear that you found our hotel to be a good, clean, and safe place for your holiday. Your comfort and security are our top priorities, and we appreciate you choosing to stay with us. Should you have any future accommodation needs, we would be delighted to welcome you back.

10/10 Excellent

TIANXIAO, SURREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello TIANXIAO,We are thrilled to hear that you had a fantastic experience with us! Please do not hesitate to reach out if you have any further questions or need assistance. We look forward to welcoming you back soon!

4/10 Poor

Moneak, tinley park

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
The stay was subpar at best. It could be that the property is older and could use some renovation. I felt like everything was old. The floors were dark and carpeted and the appearance reminded me of a motel 6 as access to our rooms were from the outside. Just not my cup of tea.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Moneak, We appreciate your feedback regarding your recent stay. We take guest comments seriously and will pass along your concerns to the appropriate departments for review. Our property design is intentional and aimed at providing a unique experience. Should you have any further feedback or questions, please feel free to reach out to our management team for further assistance.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
The desk staff were very good. But they also covered the coffee bar and the quality of the coffee drinks (latte/cappuccino) varied widely depending on who made it. The on site restaurant dining menu was so-so.The service was good.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Susan, We appreciate your feedback on our desk staff and restaurant service. We're glad you received good service and will share your comments with the team. We will also address your concerns about the coffee bar and dining menu internally to ensure a more consistent experience for our guests in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean. Staff was friendly. Close to some. Restaurants
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Carlos,We are delighted to hear that you found our hotel to be nice, clean, and conveniently located near various restaurants. Your kind words about our friendly staff are truly appreciated. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team for further assistance.

8/10 Good

Dr. Fred

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and the breakfast was great.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Dr. Fred,We're delighted to hear that you found our accommodations comfortable and enjoyed the breakfast offerings. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Emily

Liked: Cleanliness, staff & service
Excellent breakfast!
Stayed 1 night in Feb 2024
Response from Manager on Mar 7, 2024
Hello Emily,We are delighted to hear that you enjoyed our breakfast during your stay with us. Providing a satisfying dining experience is one of our top priorities. Should you have any further feedback or suggestions, please do not hesitate to reach out to our management team.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great overall, the staff was friendly and breakfast was good. The only reason I didn’t rate it 5 stars is because they charge for WiFi.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello David, We appreciate your positive feedback on our friendly staff and breakfast offerings. We strive to provide excellent service to all guests. For any concerns regarding additional charges, we recommend reaching out to our management team directly for further assistance.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well decorated modern facility
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Roy,Thank you for recognizing our modern decor! We strive to create a stylish and comfortable environment for our guests. We appreciate your feedback and hope to welcome you back soon to experience more of what our hotel has to offer.

8/10 Good

Imelda

Liked: Cleanliness, staff & service, room comfort
Older hotel but comfortable
Good hotel for the night. Staff were super friendly. The only issue I had, was that it was very loud. Walls are a little thin. Loved the area, close to everything. Next time I’ll bring earplugs.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Imelda,Thank you for choosing our hotel for your stay and taking the time to leave your feedback. We appreciate your compliments about our friendly staff and convenient location. We apologize for any inconvenience caused by noise. Should you decide to stay with us again in the future, we recommend bringing earplugs for a more comfortable experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a five day getaway. Our suite was very nice. Lots of places to put things, very clean and nice breakfast.
Stayed 5 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello William,Thank you for choosing our hotel for your recent getaway. We're delighted to hear that you enjoyed your suite and found it clean and spacious. It's great to know that our breakfast met your expectations as well. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kamyar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Kamyar,Thank you for choosing our hotel for your stay! We're thrilled that you had such a wonderful experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Bert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Good breakfast but could use a waffle machine! Room was fine but property could is better maintenance
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Bert, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our breakfast offerings. As for the waffle machine, we appreciate your suggestion and will certainly consider it for future improvements. We also value your comments on our property's maintenance and will share them with our team for further evaluation. We appreciate your valuable input and look forward to welcoming you back in the future.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Tammy,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a great experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Bobbi,Thank you for choosing to stay with us! We're delighted to hear that you had a great experience during your time with us. We strive to provide exceptional service and ensure our guests have a comfortable stay. If you have any future travel plans, we would love to welcome you back to our hotel.

8/10 Good

Logan

Stayed 5 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Logan,Thank you for choosing our hotel for your recent stay! We are glad to hear that you had a positive experience. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

RoseAna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but Shower not hot water just warm
Good location, Ck in great. Room was decorated great, great layout. Didn't give 5 stars, shower was only barely warm not hot, beds were soft and lumpy, not what expected from a Sheraton.
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello RoseAna,Thank you for sharing your feedback on your recent stay with us. We're pleased to hear that you enjoyed our convenient location and smooth check-in process. We strive for excellence in room decor and layout, so we appreciate your positive comments on those aspects. We apologize for any inconvenience caused by the water temperature in the shower and the comfort of the beds not meeting your expectations. We will share your comments with our team to ensure that we continue to improve.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Iain,We appreciate you taking the time to rate our hotel! We are glad that you had a great experience during your stay. If there is anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Andrea

Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Andrea,We're thrilled to hear that you had a fantastic stay with us! We're dedicated to providing exceptional experiences, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent free breakfast.
The accommodations were excellent. It was clean and quiet. The free breakfast was one of the best I have had. Eggs seemed fresh some plain and some with vegetables. Not all dried out. There was a worker that served coffee and kept checking on us. She was excellent. Would definitely return here.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Denise,Thank you for sharing your positive feedback about your recent stay with us! We're delighted to hear that you found our accommodations to be excellent, clean, and quiet. It's great to know that you enjoyed our complimentary breakfast and found the eggs fresh and delicious. We appreciate your recognition of our attentive staff, especially the coffee server. We look forward to welcoming you back on your next visit!

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Staff was very friendly and professional. Room was spacious, clean, and had all the essentials. Breakfast buffet was included and delicious. Everything was perfect.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Judith,Thank you for taking the time to leave such a wonderful review! We are delighted to hear that you found our staff friendly and professional, and that your room was spacious, clean, and well-equipped. We are also thrilled to know that you enjoyed our delicious breakfast buffet. It was our pleasure to have you as our guest, and we hope to welcome you back again in the future.

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location the staff is amazing!
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Gladys,Thank you for your kind words about our hotel's location and staff! We are delighted to hear that you had a great experience with us. We strive to provide exceptional service to all our guests and we are glad we could exceed your expectations. We look forward to welcoming you back on your next visit.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Marilyn,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.

4/10 Poor

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel bad area. Car broken into
Hotel was nice and clean but my car got broken into during this stay and they acted like it was a normal thing. Said they found the guys doing it and just told him to leave. Very unprofessional.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Joseph,Thank you for your feedback. We regret any inconvenience caused during your stay. Ensuring safety is our top priority, and we take incidents like this seriously. We have addressed this issue with our security team to enhance our procedures and prevent similar occurrences in the future. We apologize for any perception of indifference and appreciate your understanding.

8/10 Good

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Marina, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

delia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello delia, Thank you for choosing our hotel for your recent stay. We value your business and appreciate your feedback. If you have any specific feedback or concerns about your stay, we encourage you to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

isolde

Liked: Amenities
The carpets were stained and very old. The elevator was also dirty and quite old. It shook when going up and down.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello isolde, Thank you for sharing your feedback regarding the condition of our carpets and elevator. We appreciate your observations and we will certainly take them into consideration for future improvements. We strive to provide a comfortable and satisfactory stay for all our guests. We hope you had an enjoyable experience otherwise and we look forward to welcoming you back in the future.