Rooftop terrace
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Reviews of Azura Tulum

3.5 out of 5
Azura Tulum
Av. Satélite Norte, Esquina Calle 2 Pte, Mz 36 Lote 6, Tulum, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 38 out of 45 reviews" "
Rating 8 - Good. 7 out of 45 reviews" "
Rating 6 - Okay. 0 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We are repeat visitors and always have a great experience! The rooftop is lovely for relaxing and they will go out of their way to meet your needs!
Stayed 7 nights in Feb 2023

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
Great
Great place. The only thing is sometimes during late hours there is no front desk, but you will have a key to enter. The location is pretty good. Hot water, no problems with toilet.
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop deck was beautiful. Great view of the town.
Stayed 1 night in Feb 2020

10/10 Excellent

Fairouz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
Smooth check in. They let us access the room before 3pm. Friendly staff, helpful and professional. The place was immaculate and bright. Did not manage to get the TV to work
Stayed 5 nights in May 2019
Response from Fabs on Jul 18, 2019
Dear guest, thank you for taking your time and give us a review, we are very glad to hear you enjoyed your stay! We do our best to make you feel at home and your comments allow us to keep growing! Hope to greet you again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service provided by the hotel staff. Super helpful as well. The amenities are great, you have everything you need at your disposal. Absolute great experience! Would recommend 10/10
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space in a great location.
A refreshing and nicely styled place to stay in Tulum. The rooftop is a great space to lounge around and enjoy the sunset. Overall a good location easily walkable to everything. The complimentary breakfast basket is a great touch, and the staff were all easy going and helpful.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in downtown Tulum, walking distance to most of the dive shops and a quick shuttle to the beach. Terrific service and staff, highly recommend.
Stayed 2 nights in Jul 2018
Response from Paulina on Jul 18, 2018
Thank you so much! We higly appreciate your review!

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The suite was very large with two master bedrooms. It is very recent, everything is modern and in good condition. The service is very personalized and friendly. The location is perfect, Just one block away from all shpos and restaurants. I highly recommend the hotel. We had a very pleasant stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sabine was an amazing member of the staff with nothing too much trouble and we were sorry that we left very early and not able to say goodbye to her and to thank her more for all her help. Sabine THANK YOU!!!
Stayed 7 nights in Dec 2017
Response from Sabine on Mar 4, 2018
Until know i´m reading the review!! Thank you very much for your beautiful words!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tulum town by far!!!
Amazingly comfortable, quiet and well equipped boutique hotel in central Tulum town. Walking distance to everything in town and a short ride to the beaches, ruins and many cenotes. The rooms feature everything you will need to comfortably enjoy your stay and the rooftop sitting pools are the perfect place to cool down and enjoy a drink after a hot day. Definitely recommend!
Stayed 3 nights in Jun 2017

10/10 Excellent

Asha, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay two blocks from Tulum center!
Loved loved loved this hotel. I actually booked last minute after having some trouble with my other accommodation (it did not have a/c) and was pleasantly surprised with how accommodating the ladies at the front desk were for me! I was very impressed with the room itself. Clean, comfortable bed, hot water, fully equipped kitchen, good wifi and cute little rooftop! I didn't use the tv at all since I was out and about but they did have Netflix available. It was so nice to come back to this cute hotel and spacious cool room after a long day in the sun. Also there are so many yummy restaurants nearby and I felt very safe as a female traveling solo! I highly recommend it and will be back:)

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and highly recommend
The room is so nice, the best place of this trip, even better than Marriot. It is clean and felt like home, quiet, easy access. They provide clean water for both drinking and teeth-brushing, snacks, coffee, fresh flower, and all the stuffs you need in the kitchen, and the lovely customized tips for guests. We should stay here for at least one week! The wifi is fast speed and the rooms are bright. People there are very nice and helpful. We did not add photos, but the photo in the website is true and as beautiful as the real ones.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel; a short walk to downtown
Everything is bright and clean. Staff very friendly and helpful in planning activities, calling taxis and making restaurant reservations. We had a full kitchen, living room and bedroom. Nice shower. Complimentary Coronas in the refrigerator after a long day of traveling brightwas a very nice touch! There is some local street noise-- vendors hawking their goods via bicycle and honking a little horn to get people to come out of their homes. Gentrification is in process. Across the street from this boutique hotel are cinder block houses with tin roofs. The neighborhood felt very safe, as long as you have some street smarts and stay on the main roads, there are always people about.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable, especially for solo female
Absolutely loved my stay at this hotel. As a female solo traveler, who speaks minimal Spanish, and who visited Tulum for the first time, I found the location convenient, the property incredibly secure and comfortable, and the staff amazingly warm and helpful. They were great in helping me arrange transportation and activities, and even helped translate with a couple of cab drivers. Overall a fantastic experience!

10/10 Excellent

Monzerrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Everything is new, the kitchen is fully equipped, you feel right at home. The staff is very friendly and welcome you with a goodie bag and explain the neighborhood. The AC works great, the TV has free netflix, there's free wi-fi. The rooftop is nice, you can't swim in the pools, but they are nice. The location is great, I walked to the restaurants and bars at night. The beach is about 15 minutes away by car, you can also rent a bike to get there. Great experience at this hotel. Fully recommend.
Response from General Manager on Oct 9, 2016
Thank you very much for your review! We were glad to host you! Look forward to host you again.

10/10 Excellent

Peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean apparment.
Was a beautiful appartment. Staff were extremely friendly an helpful.

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff provide perfect information and help.
Coloting moderm and beautiful apartment. Friendly staff close to everiyhing.

10/10 Excellent

Valerie, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, new, kitchenettes, great staff!
This hotel is in town near everything. Rent bikes, or scooters to get to the Cenotes and the beaches. Visit Del Asadero restaurant around the corner for amazing Mexican food with big portions at great prices!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, would visit again
Had a wonderful stay at Azura, the apartments are modern, clean and comfortable with extra touches like complimentary wifi, netflix, snacks and drinks to make anyone feel at home. The rooftop terrace with paddling pools was also a nice area to relax in, although the 'pools' could do with being a little deeper to actually be able to sit in. The area was convenient with several decent cafes/restaurants nearby and was close to downtown Tulum. Would definitely stay here again!
Response from General Manager on Oct 9, 2016
Dear Guest, Thank you for your review, we are glad to know that you enjoyed your stay! We look forward to host you again in the near future! My best regards, Enrique General Manager

10/10 Excellent

agata, Boca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most high end hotel in town of Tulum 2015
Clean new boutique hotel with 2 rooftop sitting pools and BBQ area on the rooftop. Room came with kitchen. Reception only available during work hours.

10/10 Excellent

Ellie, Australia, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful homely hotel
I enjoyed staying at Azura Boutique, the staff were friendly, the rooms clean and comfortable with great kitchen amenities. Good walking location to town.
Response from Enrique on Oct 9, 2016
Thank you for your Review, we are glad to know that you enjoyed your stay!

10/10 Excellent

Daryl, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to stay in Tulum
The staff at Azura Tulum was amazing especially Paulina made your stay truly remarkable.
Response from General Manager on Oct 9, 2016
Dear Daryl, Thank you very much for your review, we are glad you enjoyed your stay. We look forward to host you again in the near future ! Paulina is such a great Guest Services Coordinator. All my best, Enrique Fernández General Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen sitio!!! Recomendado
Excelente sitio para quedarse
Stayed 2 nights in Apr 2019

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Ausstattung, Pool, Personal Freundlich, nicht ganz so gute Lage
Stayed 4 nights in Mar 2019

10/10 Excellent

SANDRA MARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Custo Benefício
O Hotel é maravilhoso, muito confortável. Um pouco distante da praia, mas excelente custo benefício. O pessoal é excelente, muito prestativo e o atendimento Maravilhoso.
Stayed 4 nights in Jan 2019

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar com bebê de 1 ano
Foi um ótimo período. O hotel se destaca. Fomos em família. Com criança de 1 ano, tínhamos geladeira, fogão, microondas e todas condições de bons cuidados. Ar condicionado e ventilador, berço para bebê. Apenas o chuveiro tinha baixa pressão de saída da água. Além disso nos confundimos um pouco com a água que poderia ou não ser consumida. O melhor é comprar água e levar para o hotel para evitar problemas maiores. Estacionamento é na rua, eum frente ao hotel. Netflix disponível mas pela noite pode ser mais devagar. Ótima recepção é bom café da manhã no quarto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable Azura
Nos parecio bueno en general, la atención es muy buena, la terraza está muy buena para admirar la puesta de sol, se necesita carro ya que esta lejos de la playa, pero mi familia estuvo contenta.
Stayed 2 nights in Feb 2018

8/10 Good

Pablo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones en Tulum
Muy buena opción de alojamiento en Tulum para familias, los cuartos están muy limpios y cómodos así como las instalaciones del pequeño edificio, cuentan con cocinetas, refrigerador, etc. Ubicado en el centro de tulum. los muebles son relativamente nuevos.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes kleines Hotel in Zentrumsnähe
kleines Hotel mit 6 Suiten (voll ausgestattetes Appartment) ca 400m vom Ortskern mit Restaurant und Shops. Nachts trotzdem ruhige Lage. Morgens wird ein kleiner Frühstückskorb gebracht
Stayed 2 nights in Nov 2017

8/10 Good

Ikumi, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and convenient hotel
メキシコは初めてでしたが、ここのホテルで一気に安心しました。 Ado Busのバスターミナルからスーツケースを引いて徒歩で行けます。 クッキングスクールやレンタルサイクル、地元のおすすめを教えてくれたり、予約してくれたりします。 スタッフはみなさんとても親切です。たまに英語は通じない方もいますが、笑顔はすてきです。 近くのスーパーマーケットまでは、タクシーを使っても日本ではバス程度の値段の場所にあります。 近所にクラブでもあるのか、屋上のプールに出ると音楽が聞こえますが基本静かです。 とてもおすすめです。
Stayed 3 nights in Oct 2017

10/10 Excellent

wolfgang, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic charming place with incredible staff
Beautiful rooms with very fresh design Extremely kind staff We hope to return one day
Stayed 6 nights in Aug 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmigt hotell med god service!
Jättefint hotell! Vi bodde i en 2-rumslägenhet, som var väldigt rymlig. Personalen var bra och gjorde allt för att vistelsen i tulum skulle bli så bra som möjligt. Små detaljer som höjde betyget var exempelvis att lägenheten var utrustad med snacks, popcorn, varsin öl och varsin cola när vi checkade in. Man fick strandhandukar i en lite väska att ha med till stranden och alltid då och då stod där en bukett med blommor i en vas då vi kom hem från stranden!

10/10 Excellent

Mattias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Very pleasant hotell and great staff. One day I complained a bit regarding some noisy construction going on in the building next door. The noise stopped and we got a bottle of sparkling by the staff. Very helpful recommending, restaurants, bars, visits to do and things to see. Very few guests so the top roof terrace felt like our own.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unik opplevelse
Unik familiedrevet leilighetskompleks. Service i toppklasse.Anbefales på det varmeste. Kommer gjerne tilbake.

10/10 Excellent

VIANETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar y comodidad

10/10 Excellent

Norbert, Europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
- Highly recommended hotel!
- Nice rooms, comfortable bed, clean bathroom and well equipped kitchen. - The staff was superfriendly and they helped us to find a money exchange place and printing our documents too. - We checked out at 13.00 not at 12.00 and this was not a problem for the hotel's staff. - The air conditioner was good and silent. - They give us beach tovels too. - we really love the time that we spent in this hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bien , buen servicio, limpieza. La ubicación no es muy buena .

10/10 Excellent

mor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
דירה נקייה
הדירה נמצאת בתוך העיר טולום ולכן צריך ללכת די רחוק בשביל להגיע לחופים. בהמלצת העובדים במקום שכרנו אופניים בעזרתם הגענו בקלות לחופים, ממש חוויתי. העובדים במקום מדהימים, שירות נהדר, הדירה במצב מעולה, נקייה מאוד, נוחה, המבטח של הדירה מאובזר עד הפריט האחרון שצריך בשביל להכין כל מה שרוצים- סירים, מחבתות, כלי אוכל, מתקן מים מינרליים, מקרר, מיקרו, כיריים, מלח, שמן בקיצור הכל. מול הדירה יש סופר אז ניתן לקנות מצרכים ולהכין בדירה. הטלוויזיה מחוברת לנטפליקס מה שמאפשר לראות מה שרוצים. אנחנו נהננו ממש מהשהות.

8/10 Good

noel, cancun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bueno a secas
tv falla la señal
Response from General Manager on Oct 9, 2016
Estimado Huésped, Gracias por su comentario! La información de habitación está disponible en un tarjetón justo en el centro de entretenimiento en donde está la TV. Se indica que nuestra TV no ofrece cable o señal de TV libre, sino SmartTV por internet, incluyendo Netflix y Youtube. Gracias por su preferencia, Enrique Gerente General

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 9, 2016
Thank you !