Terrace/patio

Reviews of Wyndham Costa del Sol Tumbes

4 out of 5
Wyndham Costa del Sol Tumbes
Jiron San Martin 275, Tumbes

Reviews

8.4

Very Good

Rating 10 - Excellent. 191 out of 347 reviews" "
Rating 8 - Good. 86 out of 347 reviews" "
Rating 6 - Okay. 27 out of 347 reviews" "
Rating 4 - Poor. 25 out of 347 reviews" "
Rating 2 - Terrible. 18 out of 347 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel, Guayaquil

Traveled with family
Disliked: Staff & service, amenities
Air conditioner was not working and Tumbes is very hot
Stayed 1 night in Apr 2024
Response from Cynthia M. on Apr 12, 2024
Dear Daniel, thank you for sharing your experience at Costa Del Sol Wyndham Tumbes. We apologize for the inconvenience of the air conditioner not working properly. We will address this issue to ensure a comfortable stay for our guests. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing to stay with us.

2/10 Terrible

GONZALO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Mold, bad service, servers were not trained, bad check in check out experience.
Stayed 1 night in Apr 2024
Response from Cynthia M. on Apr 6, 2024
Gonzalo, I'm so sorry to hear that your experience was not good. We hope you can give us an opportunity to change your appreciation.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cynthia M. on Apr 4, 2024
Muchas gracias Gerardo por brindarnos esa puntuación, nos complace que su experiencia haya sido muy buena! Lo esperamos pronto!

10/10 Excellent

Betty

Stayed 4 nights in Feb 2024
Response from Cynthia M. on Apr 15, 2024
Betty muchas gracias por ayudarnos con la encuesta. Nos alegra mucho que tú experiencia haya Sido de lo mejor!! Te esperamos siempre.

8/10 Good

Sandro

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El aire acondicionado en las áreas comunes era deficiente, se sentía calor
Stayed 1 night in Feb 2024
Response from Cynthia M. on Feb 22, 2024
Sandro muchas gracias por ayudarnos con la encuesta que definitivamente nos ayudará a mejorar nuestro servicio. Tuvimos un corte no programado de energía lo cual nos complicó las operaciones sin embargo el tema ya está resuelto. Esperamos que en su próxima estadía pueda notarlo.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cynthia M. on Feb 22, 2024
Silvia muchas gracias por ayudarnos con la puntuación de nuestro hotel. Esperamos que vuelva pronto.

10/10 Excellent

BYRON

Traveled with family
Liked: Cleanliness, amenities
I like the cleanliness and the people who clean the rooms are good
Stayed 1 night in Feb 2024
Response from Cynthia M. on Feb 22, 2024
Thank you so much for helping us with the survey.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cynthia M. on Feb 22, 2024
Francis gracias por contestar nuestra encuesta, nos agrada que su experiencia en el hotel haya sido agradable! Vuelva pronto.

4/10 Poor

esteban

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Cynthia M. on Feb 15, 2024
Estimado Esteban, lamentamos que no haya disfrutado su estadía como en otras oportunidades. Trabajaremos en los puntos recogidos para que no pase lo mismo.

8/10 Good

Quinn

Stayed 1 night in Jan 2024
Response from Cynthia M. on Feb 9, 2024
Gracias por su puntuación, nos alegra que le haya gustado nuestro hotel.

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The pool was nice, the bar as well, i had to pay 50 soles for a towel that just needed laundry....stupid. i spill some herbal tea...stupid
Stayed 2 nights in Dec 2023
Response from Cynthia M. on Jan 13, 2024
Thank you for your comment.

2/10 Terrible

Dennis

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
HORRIBLE
On check in desk staff were rude. On arrival to room it was found that the key would not lock the room. Made us wait for almost an hour while maintenance man tried to fix lock. Then made us wait again for someone to clean a different room. In the middle of the night the air conditioning stopped working. When maintenance arrived in the morning they went somewhere and flipped a switch to turn it back on. Apparently they just turned it off. No apologies from anyone for anything. In fact when I asked them to comp a bottle of water I used during the night because the children were suffering they flatly refused. I will never stay here again. I thought Wyndham was a quality hotel but I guess not. I will review further on my YouTube channel. Wyndham should be ashamed to have their name on this facility.
Stayed 1 night in Dec 2023
Response from Cynthia M. on Feb 9, 2024
Dear Dennis, I am very sorry that your experience has not been pleasant. We are working on all the points observed in order to improve.

10/10 Excellent

Luz Maria

Stayed 3 nights in Dec 2023
Response from Cynthia M. on Dec 16, 2023
Luz Maria, nos alegra que tu estadía sea una experiencia buena con Costa del Sol Wyndham Tumbes. Estamos para ayudarte.

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cynthia M. on Dec 4, 2023
Gracias Juan Carlos, esperamos verlo pronto por el hotel.

10/10 Excellent

Oscar Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cynthia M. on Nov 11, 2023
Muchas gracias Oscar por ayudarnos con su puntuación, nos alegra que su estadía sea placentera. Regrese pronto!

8/10 Good

Rosana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good. maybe the hotel could give early check in as a cortesy some time
Stayed 1 night in Nov 2023
Response from Cynthia M. on Nov 10, 2023
Thank you Rosana for your comment and advice. Of course we can give you the next time a cortesy.

10/10 Excellent

Eva

Response from Cynthia M. on Dec 4, 2023
Gracias Eva por la puntuación que nos otorga, esperamos que regrese pronto.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. please add ping-pong table
Stayed 1 night in Nov 2023
Response from Cynthia M. on Nov 6, 2023
Thank you very much for your comments and your recommendation.

10/10 Excellent

Cristhian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cynthia M. on Nov 3, 2023
Muchas gracias Christian por tu puntuación, nos alegra que su estadía sea placentera!

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cynthia M. on Nov 3, 2023
Muchas gracias Karina por sus comentarios, nos alegra mucho que su estadía sea placentera.

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Cynthia M. on Nov 3, 2023
Juana muchas gracias por ayudarnos con sus comentarios. Esperamos vuelva pronto!

10/10 Excellent

Galo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yohana Mora on Oct 21, 2023
Señor Galo, muchas gracias por su puntuación, esperemos vuelva pronto.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot for the cost
A really nice hotel, especiallyy for Tumbes. It is centrally located, has a parking garage, is attached to a mall, a really nice complementary breakfast, outdoor pool and bar area, and the suites are nice for the price.
Stayed 1 night in Oct 2023
Response from Yohana Mora on Oct 21, 2023
Todd, we are very happy that you enjoyed your stay. Thank you very much for his nice words. Come back soon!!! :D

10/10 Excellent

Eduardo

Moderno y cómodo
Muy buen hotel , tiene conexión directa al centro comercial , el personal muy amable , está en el centro de la ciudad , el desayuno buenísimo, gracias a todo el personal
Stayed 2 nights in Oct 2023
Response from Yohana Mora on Oct 21, 2023
Eduardo. nos alegra que la atención, instalaciones y el desayuno haya sido de su agrado. Esperemos vuelva pronto. :D

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Oct 2023
Response from Yohana Mora on Oct 21, 2023
Christian Muchas gracias por tu puntuación, esperamos vuelva pronto! :D

10/10 Excellent

Nilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor establecimiento de hospedaje de Tumbes.
Stayed 1 night in Sep 2023
Response from Yohana M. on Sep 28, 2023
Nos alegra sus lindas palabras, esperemos regrese pronto, muchas gracias por su calificación.

10/10 Excellent

EDGARDO, Palmdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Yohana M. on Sep 28, 2023
Edgardo, muchas gracias por su puntuación, esperemos vuelva pronto.

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from Yohana M. on Sep 28, 2023
Jessica Muchas gracias por su puntuación, esperemos vuelva pronto.

10/10 Excellent

YVETTE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelencia
Cómo siempre, la mejor atención y comodidad, el personal muy atento y amable. Excelente.
Stayed 1 night in Aug 2023
Response from Yohana M. on Sep 28, 2023
Señora Yvette muchas gracias por sus lindas palabras, esperemos vuelva pronto.

8/10 Good

Galo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yohana M. on Sep 28, 2023
Muchas gracias Galo por tu calificación, esperamos su regreso :D

6/10 Okay

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Yohana M. on Aug 28, 2023
Estimado Harold, lamentamos que su estadía no haya sido confortable, nos gustaría que pueda brindar mayor detalle sobre su reserva para poder mejorar su experiencia en una próxima visita.Por favor escribirme a +51 968701526

10/10 Excellent

EDGARDO, Palmdale

Stayed 5 nights in Jul 2023
Response from Yohana M. on Aug 28, 2023
Estimado Edgardo, agradecemos mucho su puntuación. Esperemos vuelva pronto

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very attentive and great property. Small issue, quickly solved.
Stayed 1 night in Jul 2023
Response from Yohana Mora on Jul 11, 2023
Carol, muchas gracias por sus lindas palabras. Dia a dia nos esforzamos por brindar un servicio excelente.

6/10 Okay

Vanessa

Stayed 3 nights in Jun 2023
Response from Yohana M. on Jun 24, 2023
¡Estimada Vanessa! Esperamos que su estadía en nuestras instalaciones haya sido de su agrado, esperamos vuelva pronto !!

10/10 Excellent

Francisco

Stayed 2 nights in May 2023
Response from Cynthia M. on May 22, 2023
Muchas gracias por sus comentarios. Esperamos que regrese pronto!

2/10 Terrible

Carlos

Stayed 1 night in Apr 2023
Response from Cynthia M. on May 22, 2023
Carlos, gracias por la puntuación otorgada. Nos gustaría que nos ayude a saber cuáles son los puntos a mejorar en su próxima visita.

4/10 Poor

Juan

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Rooms nice, the counter people not nice we neede to do a 1 pm check out and they wanted to charge us half a day. It was 1 hour.
Stayed 2 nights in Apr 2023
Response from Cynthia M. on May 22, 2023
Thank you for your feedback, we have worked on that with the reception area to make your next visit completely enjoyable.

10/10 Excellent

Lorena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que mas nos gusto del hotel fue el servicio de sus empleados especialmente Oscar. Excelente persona que nos ayudo muchisimo. Nos explico todos los servicios del hotel y ayudo con maletas muy amablemente. Los cuartos limpios y con aire acondicionado. Area de picsina muy amplia y limpio. Recomendado este hotel en Tumbes.
Stayed 1 night in Feb 2023
Response from Cynthia on Mar 7, 2023
Lorena muchas gracias por sus lindos comentarios, estamos haciéndole llegar sus palabras a Oscar, se pondrá muy contento. Esperamos que vuelva pronto!

10/10 Excellent

Betty

Response from Cynthia M. on Nov 6, 2023
Betty gracias por ayudarnos con nuestra encuesta, no alegra que la haya pasado muy bien!

10/10 Excellent

Alejandro

Response from Cynthia M. on Nov 6, 2023
Alejandro muchas gracias por su puntuación nos alegra que la haya pasado muy bien.

10/10 Excellent

Maria Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Nicolas L

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2022

10/10 Excellent

EDGARDO, Palmdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022
Response from Cynthia M. on Feb 20, 2023
Gracias Edgardo por su puntuación.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool different colors ambiance of music, breakfast was delicious and a lot of choices
Stayed 2 nights in Sep 2022
Response from Cynthia M. on Oct 3, 2022
Thank you very much for your comments dear guest, we hope you will come back soon.

10/10 Excellent

Omar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este tiene tiene una ma mejor ubicación de la ciudad, al lado del mall. Ideal para poder encontrar de todo en un solo lugar.
Stayed 1 night in Jul 2022

10/10 Excellent

Jesus, Hollywood

Liked: Staff & service, amenities, property conditions & facilities
Exceptional staff very friendly & accommodating Hotel super clean and nice
Stayed 1 night in Jul 2022
Response from Cynthia M. on Jul 14, 2022
Thank you very much for taking the time to share your comments with us.

10/10 Excellent

ELLIOT EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

EDGARDO, Palmdale

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022
Response from Cynthia M. on Jul 14, 2022
Edgardo gracias por ayudarnos con la encuesta. Lo esperamos pronto.

8/10 Good

Guadalupe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great specially their staff they only problem my family and I got was with the pool it wasn’t clean water was not cleared and and to many mosquito and other stuff in the water was green
Stayed 4 nights in Apr 2022

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and professional
Stayed 2 nights in Mar 2022