Valley View - Reed Vacations from $408

Staff was amazing, Adriana and Seth were very hospitable and super kind/very nice to talk to. Adriana explained some history with the artwork that is displayed around the home, Seth gave great recommendations for nearby things to do. Breakfast was really nice. Room was very clean and tidy. Very charming place to stay, I initially wanted a hotel but was very impressed by what the stay was like here. Would recommend for a nice weekend getaway to Santa Cruz.

Front desk staff too a long time to get to desk to help. Room was dark, smelt bad and shower did not work right.

Everything is great but we arrived in our room with long lizard in the bathtub.

Clean room, amazing staff, super accessible. Will stay again.

Overall the hotel wss good. But the staff just was not 4 star staff. They were nice but just msybe not fully trained. No one seem to know the answers for things or you got a different answer from 1 staff member to another. Rooms were very nice and clean. Pool area was nice, however the food service st the pool was extreme slow anf unorganized. Then we paid for a fire pit smores experience anf we waited 25min after reservation time for the experience to start. I actually had to call the front desk to see if any was coming.. then finally got the smores snd placed an order for drinks. More than 30 min later the hot drinks arrived luke warm or cold. I just felt like i paid for an experience that was terrible, It was bad. But the property itself is great its just that i paid 4 star prices for 2 star service. I dont know if id go back. Id rather go to a ritz cartlon or four season. Ahain property was beautiful and the ppl were nice. Just not trained for 4 star service. I left feeling like i paid alot for this and usually i leave a 4 or 5 star hotel not really caring how much i spent bc the experience was amazing, this was not the case. Unfortunately