Egyptian cotton sheets, hypo-allergenic bedding, pillowtop beds, desk

Reviews of Comfort Suites Waycross

2.5 out of 5
Comfort Suites Waycross
1922 Memorial Drive, Waycross, GA

Reviews

7.4

Good

Rating 10 - Excellent. 171 out of 506 reviews" "
Rating 8 - Good. 146 out of 506 reviews" "
Rating 6 - Okay. 84 out of 506 reviews" "
Rating 4 - Poor. 60 out of 506 reviews" "
Rating 2 - Terrible. 45 out of 506 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Arthur

Traveled with family
Liked: Amenities
Our room had a smell that we couldn’t identify. Also the couch under the cushions was filled with mildew that looked like it had been there a while. Disgusting!!!
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Arthur, We appreciate you sharing your feedback. Our team will investigate and address these concerns to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.

6/10 Okay

Ashely

Traveled with family
Liked: Cleanliness, staff & service, amenities
I hate that the pool was out of order. One of the main reason I picked it
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Hello Ashely, We apologize for any inconvenience caused by the pool closure. Your feedback is valuable, and we will share it with our team for further improvement. Thank you for staying with us and we hope to welcome you back in the future.

10/10 Excellent

Bobbie

Liked: Staff & service
Unfortunately, the pool was closed.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Bobbie,Thank you for sharing your feedback with us. We regret any inconvenience caused by the pool closure and apologize for any disappointment experienced during your stay. We appreciate your understanding and hope you were able to enjoy other amenities at our hotel.

10/10 Excellent

James

Super clean and in great shape.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 28, 2024
Hello James,We are pleased to hear that you found our hotel to be super clean and well-maintained. Your feedback is truly appreciated as we strive to provide top-notch experiences for all our guests. Thank you for sharing your positive experience with us.

4/10 Poor

Alan

Traveled with family
Disliked: Cleanliness
room smelled like someone had been smoking pot. Shower - not very clean and. the water backed up into the tub while taking a shower. trim coming off walls showing dirty wall behind it.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Alan, We are sorry to hear about your experience and appreciate your feedback. Please reach out to our management team to address your concerns in detail and assist with any further assistance needed.

6/10 Okay

Mary

Business traveler
Liked: Staff & service
Disliked: Amenities
The beds were comfortable. Staff was friendly. Did not like the pillows, carpet was dirty, and the water pressure in shower was terrible.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Mary, We're pleased to hear you found our beds comfortable and staff friendly. We appreciate your feedback regarding the pillows, carpet, and water pressure. Your comments will be shared with the appropriate teams for review and improvement. Thank you for bringing this to our attention.

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay, room was clean and front desk clerk very friendly. Only complaint was walls very thin, could hear the kids in next room.
Stayed 1 night in Mar 2024
Response from Manager on Apr 12, 2024
Hello Tracy,We appreciate your kind words about our clean rooms and friendly staff. Your feedback regarding noise levels will be shared with the team for further improvement. Thank you for choosing to stay with us!

2/10 Terrible

Julia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3pm, room was not ready until 10pm, we reserved a suite with a sleeper sofa. The sleeper sofa was old and disgusting and not ready, we had to ask for linens at 1030pm and had to make it ourselves after waiting in the parking lot forever for our room to be ready. It was so disgusting that we just all piled in the two beds and let the sleeper sofa just lay. The worst part was the staff did not care, not one bit and offered no reconciliation even when asked. They seriously did not care.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Julia, We apologize for any inconvenience you faced. Your feedback is valued, and we regret that your experience did not meet expectations. It's disappointing to hear of your challenges but please rest assured that your comments will be shared internally for further review and improvement. We appreciate you bringing this to our attention for better service in the future.

2/10 Terrible

Heather

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub was broken. The faucet just spun around, no water. Wasn’t able to shower. And the sink in the bathroom didn’t drain well either. The front desk clerk said she would send me something by email to see about a refund but did not.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Heather, We are sorry to hear about the inconvenience you experienced during your stay. Our team will address the maintenance issues mentioned to prevent this from happening again in the future. For any further assistance regarding your refund inquiry, please reach out to our management team directly. Thank you for sharing your feedback with us.

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was very pleasant and I felt comfortable and safe.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Geraldine,We are delighted to hear that you enjoyed the pleasant atmosphere and felt comfortable and safe during your stay. We strive to create a welcoming environment for all our guests. If you have any further feedback or suggestions, please do not hesitate to contact management directly.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Michael,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I will never ever ever stay at this establishment again. They require you to pay a deposit for a filthy room. Then you don't get it back for weeks if that. Shady acting staff as well.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jonathan, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We would like to address your concerns directly, so please reach out to our management team who will be happy to assist you further.

6/10 Okay

Valerie

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Valerie, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly to share any feedback you may have regarding your experience. We value your input and would like to address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, amenities
Staff was very nice and good breakfast.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 14, 2024
Hello Maria,Thank you for your kind words about our staff and breakfast. We strive to provide excellent service and a satisfying dining experience. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello James,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another exceptional stay!

4/10 Poor

Adrienne

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Adrienne, We apologize that your recent stay did not meet your expectations. Please reach out to us directly with any specific feedback so that we can address your concerns and make improvements for future guests. We value your input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Cindy

Stayed 2 nights in Dec 2023
Response from Manager on Jan 22, 2024
Hello Cindy,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We strive to provide excellent service and a comfortable atmosphere for all of our guests. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Michael

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Six people and a dog, two rooms. clean. side door was out of order , would have been handy for dog. Coffee machine out of order in breakfast area. No biggy, there was coffee in the lobby. breakfast was good.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Michael,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're glad to hear that you found the rooms clean and enjoyed the breakfast. We apologize for any inconvenience caused by the out-of-order side door and coffee machine. Your feedback is valuable to us and we'll be sure to address these issues. We appreciate your understanding and hope to welcome you back for a seamless stay in the future.

2/10 Terrible

shenika

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
You need train your people how process payments? You charged me two charges for deposit which interrupted my trip. You dipped into my budget we had planned for our travel. Very disgusted with the outcome of the stay..
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello shenika, Thank you for sharing your concerns regarding the payment experience during your recent stay. We apologize if there were any inconveniences caused. We encourage you to reach out to our management team directly to discuss your specific situation further. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Robert

Traveled with family and small children
Disliked: Staff & service, amenities
We stay there 6 or 7 times a year to visit family. We have a small dog and request a first floor room and call to make sure they have the message. The woman at the desk had a poor attitude when i brought this to her attention and decided to make sure we were on the 4th floor when the hotel was dead. Plus the side doors dont work and no coffee with the breakfast. No soap and 1 towel in the bathroom. Place is going real bad real fast.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Robert, Thank you for sharing your feedback with us. We appreciate your loyalty as a frequent guest. We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide excellent service, and we apologize if this was not reflected during check-in. We will address this concern internally to ensure future stays meet our high standards. We apologize for any inconvenience caused by the side doors and the lack of coffee options at breakfast, and we will work towards improving these areas. Thank you again for bringing this to our attention.

6/10 Okay

Kayla

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Kayla, I'm sorry to hear that your experience at our hotel was not perfect. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value our guests' input and would appreciate the opportunity to address any issues you may have encountered.

4/10 Poor

Dan

Front desk service, day staff great!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Dan, Thank you for your positive feedback on our front desk service! We're glad to hear that our day staff provided great service during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Lori

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Dec 1, 2023
Hello Lori, We're sorry to learn that your experience at our hotel did not meet your expectations. We value our guests' satisfaction and we would like to address any concerns you may have had during your stay. Please reach out to our hotel directly so that we can discuss your feedback further and work towards resolving any issues. We hope you will give us another opportunity to exceed your expectations in the future.

4/10 Poor

Darrell

Disliked: Property conditions & facilities
Bathrooms were not very clean
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Darrell, Thank you for sharing your feedback regarding the cleanliness of our bathrooms. We apologize if they did not meet your expectations. We appreciate your comments as they help us improve our services for future guests.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Daniel,Thank you for taking the time to share your feedback. We appreciate your rating and value your opinion. We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns in more detail.

2/10 Terrible

Jesse

Traveled with family
Disliked: Staff & service, room comfort
Go somewhere else
We have been staying at this hotel for the past few months, about every other weekend.. the first day, we were billed for our room twice, then refunded, no problem accidents happen… the hotel is a little dirty, the hallways and the elevator mainly, with the elevator being disgusting. The pillows are sad, they are half the size of regular pillows. But this past stay, the office ladies were so rude, one I believe to be a manager ( the young lady with glasses) they even wrote something down on our check in paper and laughed. She handed my husband the keys and I asked for my drivers license back and she said there in the room keys, why wouldn’t she hand them to me? I let her know we would not be staying there again and she said I can refund your money, I told her no thank you, because I know the other hotels are booked. After reading other reviews, I realize the front desk staff must be rude to a lot of people What happened to customer service And no need to reply to this… because obviously other people have complained about the same stuff and nothing has changed
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Jesse, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a clean and comfortable environment for all our guests, and we appreciate your comments about the cleanliness of the hallways and elevator. We have noted your concerns about the pillows and will address this issue with our housekeeping team. We are sorry if you felt that our front desk staff was rude, as this is not our usual standard of service. We value your patronage and hope you give us another chance in the future to provide you with a more enjoyable stay.

4/10 Poor

Kyle

Disliked: Amenities, property conditions & facilities
Realized in the morning before I left that the fire alarm was missing in my room. Told the front desk when I left and they didn't seem to care whatsoever. Floors were stained and the pillows on the bed were flat and half sized, for some reason.
Stayed 1 night in Aug 2023
Response from Manager on Nov 1, 2023
Hello Kyle, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We will ensure that our team is made aware of the missing fire alarm and the issue with the pillows. We appreciate your feedback and will use it to improve our services. Please feel free to contact our management directly to discuss this matter further.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the nicest place in Waycross Georgia. Its been recently remodeled so everything is noce and clean and they give a pretty good continental hot food breakfast. No complaints at all and will be staying there again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Robert,Thank you for choosing to stay with us during your visit to Waycross, Georgia. We're delighted to hear that you found our hotel to be the nicest in the area and enjoyed our recent renovations. Providing a clean and pleasant environment, along with a delicious continental hot food breakfast, is our top priority. We appreciate your positive feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Mickey

Stayed 2 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello Mickey,Thank you for your exceptional rating! We strive to exceed your expectations at every stay. Please let us know if there's anything else we can do to make your experience even better.

2/10 Terrible

Bradley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property worn out and not maintained. Service people not engaged or particularly helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Bradley, We apologize for any inconvenience caused during your stay. Rest assured, we take your feedback seriously and will address the issues raised. Thank you for bringing this to our attention.

8/10 Good

Tess

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Tess,Thank you for your positive rating! We appreciate your feedback.

4/10 Poor

Tammy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requied this suite and a rollaway because there were 4 men. They did not have a rollaway and no sheets for the sofa bed.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Tammy, Know that your voice is of tremendous importance to us and we value your comments about our bed and also our sheets. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Eric

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Eric,Thank you for the perfect rating! We appreciate your feedback and hope to welcome you back soon.

4/10 Poor

Laquenda

Disliked: Staff & service, room comfort
Horrible stay
Front desk staff nasty and rude.. when I checked inn my room the guy that checked me in over charged my card 200 and then when I noticed it I went to front desk the the next morning because I seen what was charged on my card was different from what I was suppose to pay. My Room was old rusty no pillows they put sheets balled up in 5 pillow case on the bed so uncomfortable. And to top it off my car was hit in the parking lot we wake up to it and the black girl at the front was really nasty/ rude would not us see the cameras or officers straight out said no deal with it with the police. People like her will make the company look bad.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Laquenda ,Hello Laquenda, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

carol

Traveled with partner
Could use some updates
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello carol,Thank you for your feedback! We appreciate your suggestion and will take it into consideration for future improvements.

2/10 Terrible

Shana

Traveled with family
Disliked: Staff & service, room comfort
Shame on you, I want a refund
When we arrived for check in we were told that on top of the reservation that was already paid for in full that we would be required to pay an additional $100.00 per room deposit that would be charged to a credit card not just held for the incidentals. That we would be reimbursed after our stay. The problem is that this is not mentioned in the reservation. This was not mentioned at all until we had drove 6 hours to the facility for a family members passing. I am not sure why this practice is ok as what if I had already paid the nearly $300.00 for both room and did not have the extra $200.00 for the deposit. I feel that this is very unethical and would NEVER recommend doing business with this company again. After a 6 hour drive I was looking forward to use of the pool and hot tub to unwind. The facilities were closed and not available for use which also should have been mentioned as this was a selling point on the reservation. The check in clerk was not bothered at all about our concerns. One room was not stocked with proper towels, My Uncle had another room that not only had soiled towels and cloths hanging in the shower but also had a pizza still in the refrigerator from the previous occupant. The breakfast that was offered was poor quality. For the service and issues that we had we could have paid half of what we did for just the bed we slept in. Hotels.com needs to remove this place from their list or at least make them be forthcoming with exactly what to expect. 0 stars.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Shana ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Lizzie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
I booked this room for my father to attend his youngest brother’s memorial service. From the time he arrived it was nothing but hassle and disgusting conditions. First started with a security deposit of $100 for “incidentals” that WAS NOT DISCLOSED at time of booking. Then once in the room he saw that all of the amenities that was shown in the rooms photos was not actually there. Upon opening the fridge to put up some drinks, there was an old pizza still stuffed inside!!! The bathroom was stocked with 2 towels, 4 hand towels and 1 wash rag which was STILL WET AND HANGING ON THE SHOWER HEAD!!! Thinking he would go relax a bit in the hot tub…Nope! Pool and hot tub was closed. As if this was not enough, the included breakfast was in no way close to being a breakfast. No serving utensils, “orange juice” was more like dirty water and the only edible food was the tiny muffins. Employees were more concerned with their chitchat than they were dealing with the travelers. BEST WESTERN HAS MY BUSINESS FROM NOW ON!! Nothing COMFORTABLE about this Comfort Suites.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Lizzie ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Check in was painfully slow. Front desk was understaffed. Room was clean but only one half of the light bulbs worked. Deposit of $100 for “incidentals” seemed unreasonably high.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Dear Guest,We appreciate your rating of our hotel and the feedback you have shared pertaining to our front desk as well as our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Osvaldo,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Security deposit
They make you pay a $100 deposit and takes over 1 week to come off credit card I have never had this problem anywhere else they tell you 24 hrs but that is not the case I have stayed there twice and has happened both times I will not be staying there anymore
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi Jerry,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously. Thank you for taking the time to share and please accept our apologies for the deposit refund issues you experienced. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our services/processes. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Luis

Stayed 2 nights in Aug 2023
Response from Manager on Sep 23, 2023
Hello Luis,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Okay

Lakecia

Traveled with family
Liked: Room comfort
My stay was not the best but also not that bad.
They advertised having a gym. The treadmill didn't have a plug, and the bike and elliptical were broken. The pool stated employees only. The elevator was filthy. The breakfast was pretty good and the staff was friendly. My room was clean and comfortable.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Lakecia ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Jordan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took almost an hour at check in even though I reserved through Expedia and then was asked to come down to the desk twice more due to the clerk not being able to “process” my room payment and then was threatened by housekeeping to be put in jail for not paying for room when i had through Expedia. Was charged twice once on the card for Expedia and then the credit card the desk clerk said I had to use for room fees.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Jordan ,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

4/10 Poor

William

Stayed 1 night in Sep 2023
Response from Manager on Oct 6, 2023
Hello William, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Lesa

Stayed 1 night in Aug 2023
Response from Manager on Sep 28, 2023
Hello Lesa, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Bridgette

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
No pool
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Bridgette, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Received good service.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
Hello Greg,Thank you for your review and comments regarding our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Natarsha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Natarsha,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Albert

Stayed 4 nights in Jun 2023
Response from Manager on Sep 11, 2023
Hello Albert,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Jerome

Traveled with group
Liked: Cleanliness
my stay
un-comfortable beds, no daily room svcs. Not what it use to be.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hi Jerome,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and helpful services. I would like to apologize for not exceeding your expectations with the condition of our room amenities and accommodations. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your feedback has been shared with management to address promptly. I hope that you will stay with us again if your travels bring you back this way.