Winterbourne Stoke Vacations from $681

First time staying here . Receptionist was very helpful . I stayed in a compact room 152/. The bedroom needs complete refurbishing. Carpet was extremely stained in many places . Walls need repainting as lots of marks on them . Mis match of bedside tables . Washbasin needs changing as enamel coming off around the plug hole . Sheets on bed weren’t very soft . Thankfully only saying for one night .

The entrance and lobby area is quite something. The staff are very friendly and on hand for anything you may require. They also left our son a card and some chocolates for his birthday which was a nice touch. The rooms are spacious and well decorated but beds seem small, mattresses are soft and comfortable. The room cleanliness was questionable quite a number of stains on the carpet, windows dirty, the carpet and tiles were not clean and didn’t seem as if the carpet had been hoovered. The wardrobe smelt like fish and the robes that were left had makeup stains on them along with some “other” stains. Coffee machine and tea facilities was well stocked along with the mini fridge items. The hallways and lobby’s really smelt like a particular plant you’d smoke. For the amount of time we were in the room it was “fine” if we were staying longer than the one night I’d definitely have complained about the room. For £200 a night I’d expect the finishing touches and cleanliness to be A*. Probably wouldn’t stay again.

Amazing bed and pillows, and lovely room.

Great hotel with amazing views and very friendly and helpful staff.

I stayed for one night and overall found the experience average, falling short of the 4-star Hilton standard I expected. On the positive side, the staff were friendly and helpful throughout, and the hotel was generally clean. Breakfast was very good with plenty of choice. The spa and pool facilities were a nice addition, with well-kept changing rooms. That said, there were several drawbacks. The hotel is showing its age, taps, units and fittings were stained, damaged, or not cleaned. Getting to the rooms was awkward, requiring you to go up a floor and then back down again, which felt odd/poor layout. The pool itself needs renovating, as tiles and walls are worn, and it felt overcrowded with members lane swimming alongside public swimming; a rotation system might make it more enjoyable for hotel guests. Noise was another issue. I could hear guests from nearby rooms, and even with windows closed, shouting children from a wedding party at 10:30pm were disruptive. The bed wasn’t comfortable, noisy and uncomfortable pillows, which sadly left both me and my partner with sore backs by morning. Check-in was also poor, more like an all-inclusive resort queue, with about 10 people waiting and no real welcome or information about hotel bars, evening food, or family-friendly options. Overall, while the breakfast, rooms to a good decor standard and staff were great, the noise levels, tired facilities, and uncomfortable sleep meant the stay did not justify the price.