Withams Vacations from $795

We talked to the front desk multiple times about needing assistance with towels and housekeeping nothing was done even after they said it would be taken care of. I stayed here with my family for 3 days and 2 nights in the West building, when I walked into my room the room smelt terrible. No washcloths nor towels were ever bought to our room, I am very disappointed in my stay, will not be returning to this hotel.

The rooms were not clean, and very old. Floors were covered in sand , and there were holes in the walls, and door handles coming off. The worst part was NO HOT WATER. We could not take a shower for 2 days , and when telling the front desk, they gave us attitude. Terrible customer service

Furnicher is old not cold water etc

Dorothy and her mom was very nice and helpful. Expedia you all dropped the ball big time. The GM that was on duty Tuesday made no attempt to address my concerns or even talk to me and Declan who was another manager not on site made no attempt to address my concern. The floor was very dirty not clean at all. To not receive the room I selected was the icing on the cake. The little girl that assisted me was a lead and stated no she could not change my room. The place was not booked up which she lied and said it was. The pots in the kitchen was so used everything stuck. Before you all suggest a place check them out first. Because I booked through you all everything finger was pointed at Expedia

Multiple times no front desk staff available, Internet service EXTREMELY poor, which is unacceptable given the price of the room. Also main restaurant closed and “free breakfast “ which was pre paid came from the bar. Room also looks much better on the website than in person. Not fully clean, hairs on bathroom floor from last person. On the plus side bar staff was very nice . Outdoor pool appeared clean.