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Reviews of Hotel Basecamp

3 out of 5
Hotel Basecamp
Riedstrasse 80, Zermatt, Valais

Reviews

9.6

Exceptional

Rating 10 - Excellent. 143 out of 183 reviews" "
Rating 8 - Good. 30 out of 183 reviews" "
Rating 6 - Okay. 8 out of 183 reviews" "
Rating 4 - Poor. 0 out of 183 reviews" "
Rating 2 - Terrible. 2 out of 183 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property! It had character but was also very clean. The staff was very friendly and helpful. They offer a delicious complimentary breakfast. The rooms are quiet large and had lots of room for your gear. We hope to visit this hotel again!
Stayed 2 nights in May 2024
Response from Your BaseCamp Hotel-Team on May 21, 2024
Dear RachelThank you for your review. It is important to us to continuously improve our hotel in order to offer our guests an excellent ambience and service.We are pleased that you enjoyed your stay.We would be delighted to see you again. Best regards Your BaseCamp Hotel-Team

10/10 Excellent

Genalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BaseCamp Hotel-Team on May 3, 2024
Dear GenalynThank you for your great review and for taking the time to write it. This is very important for us so that we can constantly improve ourselves and can offer our guests a good service.We would be delighted to see you again. Best regards and all the best.Your BaseCamp Hotel-Team

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very roomy. We had a beautiful view of the Matterhorn from our room and lovely balcony. The breakfast was delicious. The staff were as pleasant and helpful as possible.
Stayed 2 nights in Apr 2024
Response from BaseCamp Hotel-Team on Apr 27, 2024
Dear JudithThank you for your lovely feedback, which made us very happy. We are delighted that you enjoyed your stay at our hotel and the view of the Matterhorn. We look forward to welcoming you again soon. Best wishesYour BaseCamp Hotel-Team

10/10 Excellent

Urs

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent 👌
Stayed 1 night in Apr 2024
Response from Your Hotel BaseCamp team on Apr 16, 2024
Dear DorisThank you very much for taking the time to write a review. We are very pleased that you were satisfied. We look forward to seeing you again.

10/10 Excellent

JeanPaul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from BaseCamp Hotel-Team on Apr 11, 2024
Dear JeanPaulThank you for your feedback. This is important for us so that we can constantly improve. We are pleased that you enjoyed your stay and would be delighted to see you again.Best regards and all the bestYour BaseCamp Hotel-Team

10/10 Excellent

Caleb, Hartsdale

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and camplike feel. Family room easily fit four people. Great breakfast. Location is right in the heart of Zermatt. The staff were very friendly.
Stayed 3 nights in Mar 2024
Response from BaseCamp Hotel-Team on Mar 16, 2024
Dear CalebThank you very much for your positive feedback. This is very important for us so that we can constantly optimise our hotel. We are pleased that you enjoyed your stay with us.We hope to see you again and wish you all the best.Kind regardsYour BaseCamp Hotel-Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were so nice and accommodating. Perfect view of Matterhorn from balcony and close to town.
Stayed 3 nights in Mar 2024
Response from BaseCamp-Hotel Team on Mar 12, 2024
Dear ErikaThank you very much your lovely feedback. We are delighted that you enjoyed your stay with us and the view of the Matterhorn.We would be delighted to welcome you back soon. Best wishes and all the bestYour BaseCamp-Hotel Team

2/10 Terrible

Austin

Stayed 1 night in Mar 2024
Response from BaseCamp Hotel-Team on Mar 29, 2024
Dear AustinThank you very much for your great feedback. We hope you enjoyed your stay with us and in Zermatt. We look forward to welcoming you back soon. Best wishes and all the best. Your BaseCamp Hotel-Team

10/10 Excellent

Camellia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience! From the updated rooms, the view of the Matterhorn from our balcony, right down to the friendly front desk people. Caroline we love you! All around exceptional. We will most certainly be back!
Stayed 3 nights in Feb 2024
Response from Caroline, BaseCamp Hotel on Mar 4, 2024
Dear CamelliaThank you very much for your great feedback. We are happy that you enjoyed your stay with us. I really enjoyed the time with you. We look forward to welcoming you back soon. Best wishes and all the bestCaroline

10/10 Excellent

In Sop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from BaseCamp Hotel Team on Feb 19, 2024
Dear In SopThank you very much for your great feedback, which made us very happy. We are delighted that you enjoyed your stay in our hotel. We would be delighted to see you again. Best regards and all the bestYour BaseCamp Hotel Team

10/10 Excellent

Salina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights here and enjoyed every minute. The location was wonderful. We were assisted with all of our needs.
Stayed 4 nights in Feb 2024
Response from BaseCamp Hotel-Team on Feb 15, 2024
Dear SalinaThank you very much for your kind feedback. We are happy that you enjoyed your stay here in our hotel. We would be delighted to see you again. Best regards and all the best.Your BaseCamp Hotel-Team

10/10 Excellent

Marc, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK , Sometimes in life things just you get those surprises that just make a trip fantastic. I was booking a Zermatt trip and I know my wife likes the fancy places from instagram and Tick Tock.. It was new years and the city was basically sold out. Basecamp had a couple rooms left and that was it city sold out...so I just went for it thinking it would be ok probably for hikers like a hostel and wed be ok . LOL we got in late they had a key at the door waiting for us I walk into the huge perfectly kept room a giant window overlooking the Matterhorn. I said to my wife is this for real. This is exactly how I pictured the perfect room on our trip to be. The bonus is the Staff is AMAZING and will help with anything you need. The Swiss breakfast in the morning perfect and the location for skiing the downtown Zermatt and apres ski couldn't be better. Now for the interesting part. The owner Richard is a world famous mountain climber and rescue climber and has decorated the rooms with his adventures from around the world the pictures are breathtaking from attop the worlds most famous mountains. Its so freaking cool, he's climbed matterhorn 270 times. Book this place . you wont be disappointed . It's so clean and well kept your think you were at a new 5 star hotel. We will be back with the family next time !!
Stayed 4 nights in Dec 2023
Response from BaseCamp Hotel-Team on Feb 6, 2024
Dear MarcThank you very much for your great feedback, which made us very happy. Our aim is to offer our guests a good standard. All our staff are committed to ensuring that you can enjoy your stay in zermatt and in our hotel to the full. We look forward to welcoming you again soon. Best regardsYour BaseCamp Hotel-Team

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from BaseCamp Hotel-Team on Feb 7, 2024
Dear StaceyThank you very much for your great review. We are delighted that you enjoyed your stay with us. We look forward to seeing you again.Best wishesYour BaseCamp Hotel-Team

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff made the stay amazing. Transport to and from the train station was very convenient. Area around the room was a little loud at night but the room was amazing with a Matterhorn view
Stayed 2 nights in Feb 2024
Response from BaseCamp Hotel-Team on Feb 4, 2024
Dear LindseyThank you for your kind feedback and for taking the time to do this. Thanks to your feedback, we can constantly optimise our hotel. We are delighted that you enjoyed your stay and the view of the Matternhorn.We look forward to seeing you again.Best wishes and all the bestYour BaseCamp Hotel-Team

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in Zermatt! As a solo traveler, I occupied a 1-person room, which was larger than I've seen in other hotels in Switzerland. The room had been recently refurbished, looked fantastic and was extremely comfortable. Very nice touches like USB-B & C chargers by the bed, free water, etc made a difference. Breakfast was very good and the service fantastic. Overall, very happy with Hotel Basecamp. Highly recommended.
Stayed 2 nights in Jan 2024
Response from BaseCamp Hotel-Team on Feb 2, 2024
Dear AlejandroThank you for your great review and positive feedback. Continuous improvement of our hotel is important to us in order to offer our guests an excellent ambience and service. We are delighted that you enjoyed your stay in our hotel. We look forward to seeing you againBest wishesYour BaseCamp Hotel-Team

10/10 Excellent

Mohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and view of matterhorn from hotel
Response from Emanuele Carbone on Jan 28, 2024
Dear Mohan, thank you very much for the kindly feedback. We are very happy, to see how you enjoeyd the room, room view and the location. We hope to see you again Kindest regards Your Team BaseCamp Hotel & Apartments

10/10 Excellent

Dhonna Belle

Traveled with family
Liked: Property conditions & facilities
Spotless, near to every thing ,great staff and service. We love our family room, so clean and great interior design . Awesome view of the Matterhorn.
Stayed 1 night in Jan 2024
Response from BaseCamp Hotel Team on Jan 23, 2024
Dear Dhonna Belle Thank you very much for taking the time to leave us a review. Thanks to your reviews, we are able to continuously optimise our hotel. We are delighted that you enjoyed your stay in our hotel. We look forward to seeing you again.Kind regardsYour BaseCamp Hotel Team

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BaseCamp Hotel-Team on Feb 7, 2024
Dear RichardThank you very much for your positive feedback. It is important to us so that we can constantly optimise our hotel. We look forward to seeing you again.Best wishesYour BaseCamp Hotel-Team

10/10 Excellent

Chengling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a perfect location. Our room is on 2nd floor, with an amazing view of Matterhorn! I was able to see and take pictures of Matterhorn right from our balcony, before and after the sunrise. The room is big even for 3 persons, very clean. The breakfast is great. The staffs are super nice.
Stayed 1 night in Sep 2023
Response from BaseCamp Team on Sep 13, 2023
Thanks for the perfect review! We're happy that you enjoyed your stay with us.

10/10 Excellent

Effie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully remodeled room, amazing view, excellent breakfast.
Stayed 1 night in Jul 2023
Response from BaseCamp Team on Aug 1, 2023
Dear Effie, Wouaw thank you for the great review!!! We're so happy that you were satisfied and could enjoy it to the fullest. We would be very happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp

10/10 Excellent

Le

Stayed 2 nights in Jul 2023
Response from BaseCamp Team on Sep 4, 2023
Good afternoon Le, thank you very much for the great review! We're so happy that you were satisfied and could enjoy it to the fullest. We would be very happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
I love the town of Zermatt. The location of the hotel was perfect with a magnificent view of the Matterhorn. I cannot say enough about the staff. The ladies at the dinning room that take care of the breakfast are friendly and accommodating. They make you eggs to order.. The housekeepers are absolutely amazing and the room is very clean. The front desk attendants were always friendly professional and always willing to help and give recommendations. When you map the hotel on Google maps go the longer way on the main road take a left at the church…the way the GPS takes you runs you into a steep hill of cobble stones not good if you are trying to roll a suitcase. I had a travel backpack but if you have a suitcase that’s a tip for you.
Stayed 2 nights in Jul 2023
Response from BaseCamp Team on Jul 15, 2023
Dear Felix,Wouaw thank you for your comment and we are delighted that you enjoyed your stay with us!We look forward to welcoming you back and wish you all the best in the meantime!Best regards from the whole BaseCamp Team

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Team BaseCamp on Jul 12, 2023
Thank you so much for your review. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from Team BaseCamp

6/10 Okay

Alisson

Stayed 2 nights in Jun 2023
Response from Team BaseCamp on Jul 12, 2023
Dear Alisson,Thank you for the good review.We hope you could enjoy it to the fullest and we would be very happy to welcome you back with us!Best regards from Team BaseCamp

10/10 Excellent

silvana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel staff were super nice and friendly. The rooms were spacious and clean. The breakfast had a great selection and the hotel was accommodating with my late check in request. Overall would recommend
Stayed 1 night in Jun 2023
Response from BaseCamp Team on Jun 21, 2023
Dear Silvana,Thank you so much for the good review!We are very glad that you enjoyed your stay with us and we would be very happy to welcome you back with us very soon!We wish you all the best in the meantime and remain with our best regards!

10/10 Excellent

donald, lewiston

Stayed 1 night in Jun 2023
Response from Team BaseCamp on Jul 12, 2023
Dear Donald,Wouaw thank you so much for the great review!We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from Team BaseCamp

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very wonderful stay in Zermatt! We took the steep way up from the train station (there's a much more "vertically friendly" way to get up there if you walk a little further), but the unit was clean and very comfortable. Breakfast was also included and delicious!
Stayed 2 nights in May 2023
Response from Annouk Friedli on Jun 16, 2023
Good afternoon Phil! Wouaw thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!

10/10 Excellent

Pallu

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the views from hotel of the Matterhorn. Staff was great and they held our luggage after check out so we could spend some time in zermatt
Stayed 2 nights in Jun 2023
Response from Team BaseCamp on Jun 16, 2023
Good afternoon Pallu, thanks for the great review of your stay. We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp

10/10 Excellent

Shin

Stayed 1 night in Jun 2023
Response from Annouk Friedli on Jun 16, 2023
Good afternoon Shin! Wouaw thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!

6/10 Okay

Satpal

Liked: Staff & service
Noisy
Stayed 1 night in Jun 2023
Response from Annouk Friedli on Jun 11, 2023
Dear Satpal,We thank you for the time you took to rate your stay with us and we are very sorry to read that it was noisy for you. We would be happy to welcome back with us and maybe we can do something for the noise.We wish you all the best and send best regards from the whole team!

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, homey atmoshere. Lovely breakfast, friendly staff
Stayed 2 nights in Jun 2023
Response from Annouk Friedli on Jun 11, 2023
Dear Linda, Wouaw thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!

6/10 Okay

Wen Bin

Business traveler, Traveled with family
Liked: Staff & service
Nice room but amenities in hotel were lacking, e.g. laundry machines, toothbrush, kettle ….
Stayed 1 night in Jun 2023
Response from Annouk Friedli on Jun 7, 2023
Dear Wen Bin,Thank you for taking the time to rate your stay with us.Concerning your comment about toothbrushes, we don't have to offer any as we are a 3 star hotel and it is not at all our obligation to do so. We have a laundry service, like all the other hotels, and it's not free either. As for the water heater, we many of them available but on request.We hope to be able to meet your expectations next time and wish you all the best in the meantime.Your BaseCamp Team.

8/10 Good

Lele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some very nice restaurants nearby but need to make reservation. Arrived after 8 and received an email saying it was closed. We followed the instruction to get in. The bed linen is not white and room lighting was dark so not very sure how clean it was. Front dest sometimes no one was there even you ring the bell. But when you talk to staff everyone is nice.
Stayed 2 nights in May 2023
Response from BaseCamp on Jun 2, 2023
Thanks for the good review. As there are always many people in Zermatt we always recommend to make reservations in advance if possible. Our reception welcomes our guests from 7am until 8pm personally, afterwards our guests are welcome to use the self-check-in instructions. We're sorry that you were not sure about the cleanliness of your room, but we can promise that our housekeeping is doing a great job everyday. It's correct that we decided to have grey bed linen instead of white ones. We're happy to hear that you were satisfied with our staff. Best regards from Zermatt and all the best.

10/10 Excellent

Serge

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Annouk on May 27, 2023
Dear Serge, thank you very much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms, very friendly and helpful staff, fantastic breakfast. A wonderful place to stay in Zermatt.
Stayed 1 night in May 2023
Response from Annouk on May 27, 2023
Dear Matthew, thank you so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. The mountain view rooms are fantastic.
Stayed 3 nights in Apr 2023
Response from Annouk on Apr 27, 2023
Dear Angela,We are very glad that you enjoyed your stay with us and that you appreciated one of our mountain view rooms!We look forward to welcome you back with us soon!

10/10 Excellent

Sangram

Stayed 2 nights in Apr 2023
Response from Annouk on May 20, 2023
Dear Sangram, thanks so much for the good review! We're happy that you had a good time in Zermatt and staying in BaseCamp. We wish you all the best and send best regards from the whole team!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best mid-budget hotel in Zermatt
I stayed at Hotel Basecamp for a short ski weekend. I loved the location which was in a quiet neighborhood just steps from a major crosstown street. It was easy to walk to all parts of Zermatt and then return to the hotel without getting lost. Plus there were multiple restaurants nearby. Being on the east side of the river going through town allowed my room to have full unobstructed views of the Matterhorn. Waking up and sitting on the balcony while listening to the church bells echo across the valley with the Matterhorn as a backdrop was truly magical. The included breakfast was substantial and allowed me to save money by only needing to pay for one additional meal per day… though I was tempted by all the wonderful restaurants in Zermatt, one can only eat so much! The room itself was large with room to spread out, clean and comfortable. The furnishings perhaps a little dated, but the bed was comfortable. The staff were incredibly friendly and helpful. This will be my first choice for lodging if I ever make it back to Zermatt.
Spacious room
Sitting area
View from balcony
View from balcony
Stayed 4 nights in Mar 2023
Response from Team BaseCamp on Apr 10, 2023
Good afternoon Timothy, thanks for the great review of your stay. We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp Team

10/10 Excellent

Maciej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.
The hotel was placed not far away from the center of village with the easy access to the main ski lifts. The room was very nice, spacious enough and very clean. The breakfast was full of variety of foods for everyone. Overall, it was a pleasure to stay there for several days. Definitely recommend ed.
Stayed 3 nights in Mar 2023
Response from BaseCamp Team on Apr 3, 2023
Good morning,thanks for the great review of your stay. We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from BaseCamp

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!
We stayed at BaseCamp for 4 nights. We really enjoyed our stay. The staff was friendly and helpful, the room was great, location was excellent and would recommend this hotel to anybody. Great stay!!!
Stayed 4 nights in Mar 2023
Response from BaseCamp on Mar 20, 2023
Dear Sarah, thanks for this perfect review! We're happy to hear that you enjoyed your stay with us to the fullest.Best regards from Zermatt and all the best.

10/10 Excellent

Vitali

Stayed 3 nights in Feb 2023
Response from Team BaseCamp on Mar 19, 2023
Thank you for the nice review!

10/10 Excellent

Chunli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at hotel BaseCamp. It’s 10mins walk from the train station and 7 mins from the ski resort. Friendly staff and good size room. Breakfast was simple but tasty.
Stayed 2 nights in Feb 2023
Response from Team BaseCamp on Feb 15, 2023
Good morning,thanks for the great review of your stay. We're really happy that you were satisfied and could enjoy it to the fullest. We would be happy to welcome you here again and wish you all the best in the meantime! Best regards from Team BaseCamp

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Zermatt Home for Skiing.
This is a well-run, excellent value prop, good-location home base for skiing. Guests need to balance the exceptional view of the Matterhorn against the iffy shower arrangement when the bathroom portion of the suite is tucked under the sloping roof. The entire staff is gracious and on task.
Stayed 7 nights in Jan 2023
Response from Team BaseCamp on Feb 12, 2023
Dear James, Thank you for your review. Some of our bathrooms have sloping ceilings. However, these rooms are on the top floors and offer a breathtaking view of the matterhorn.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone we met went out of their way to help us enjoy our stay. We were a family of six spread across three rooms. The rooms and common areas are nice. Breakfast is perfect. Excellent location for all three Zermatt ski areas, restaurants, shopping and night life. We could walk everywhere, even in ski boots. What else can one ask for.
Response from Laura on Jan 7, 2023
Thanks for the wonderful review. We are happy that you were satisfied with your stay and felt welcome the whole time. All the best for the whole family and best regards from the team.

10/10 Excellent

Einar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just excellent, great service, owner friendly and helpful, amazing Staff . Totally recommend…. So happy to be here . For sure will come back
Response from BaseCamp on Jan 7, 2023
Thanks for the grest review! We're happy to hear that you enjoyed your stay with us. All the best from the BaseCamp Team.

8/10 Good

Pin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2022
Response from BaseCamp on Oct 12, 2022
Thanks for your review!

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Very accommodating. Even stayed an extra night than planned.
Stayed 1 night in Oct 2022
Response from BaseCamp on Oct 12, 2022
Thanks for the great review - we're happy to hear that you had a great time here in BaseCamp!Best regards from Zermatt.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Did our laundry for only 15 francs which was greatly appreciated!
Stayed 3 nights in Oct 2022
Response from BaseCamp Hotel & Apartment on Oct 7, 2022
Dear Daniel, thanks for the good review. We're happy that you enjoyed your stay here. Best regards from BaseCamp, Rebekka

6/10 Okay

Arvind

Traveled with family
Disliked: Staff & service
Needs Facelift!!
The place needs a facelift. The staff could also be friendlier.
Stayed 2 nights in Aug 2022
Response from BaseCamp Team on Sep 9, 2022
Good evening, Thank you for your review. We are sorry that you could not enjoy your stay to your full satisfaction. Was there a special situation with the staff? Please let us know next time directly, so we can respond to your feedback.