The new prevention, hygiene, disinfection, and sanitation protocol includes three steps:

1. Thorough cleaning of all spaces: hallway, rugs, floors, table, bureau, chair, sofa, bed, bathroom, and shower.
2. Secondary sterilization with 3M products approved against SARS-CoV-2 by the United States Environmental Protection Agency (EPA).
3. Sanitary misting of the whole room.

Thus we offer more protection, security and confidence to our guests.

• In food and beverage management, we have the highest standards and certifications such as the ‘Distintivo H’ for city hotels and ‘Cristal’ for beach hotels.
• We have reduced the capacity of diners in all restaurants and we have applied a healthy social distance between tables.
• Grab and go service is also available, thus offering greater safety and confidence in the handling of food.
• We are using disposable place-mats featuring a QR code so guests can access the restaurant’s menu while avoiding the use of physical ones.
• Temporarily all buffet services will be removed from our hotels, guaranteeing greater protection for all our guests.

• We have increased the frequency of cleaning and disinfecting of public areas: reception, doors and hallways, elevators, co-working spaces, and gyms.
• We have also installed clear signage to facilitate healthy social distancing.

• The pools will have a maximum capacity, and the lounge chairs, beach cabanas, and umbrellas will be separated to ensure a healthy social distance between our guests.
• We have also increased the frequency of disinfection of swimming pools.

The hotel's maintenance staff is responsible for the operation and hygiene of the air conditioning equipment, and the supply and correct application of all the products that are part of the Travel with Confidence program.