Arrival in bali , passport control was busy no problem I understand . Baggage even after waiting so long to clear customs had another 45 minute wait for baggage , two planes arrived same time and they both used number 4 for arrival baggage . Was so full that new bags coming out were unable due to sensors able to come out : there were many other baggage carousels which could have been used but were not utilized . So even we could see our baggage coming out we couldn’t retrieve as the baggage unit was just full of bags obviously people who were still at passport control there bag was already circulating which was stopping guests who were through being able to receive there luggage . Utilizing other carousels would have worked or a member of staff taking some luggage off the carousel would have also done the trick to avoid bottle necks and ease the congestion. Just my comments and the feedback also from the many guests waiting with me .