Expedia®+ HSBC Premier Program Terms and Conditions (updated as of 02 November 2016) (“Terms and Conditions”)
The Expedia+ HSBC Premier Program (“Program”) is offered to Expedia.com customers at the sole discretion of Expedia, Inc. (“Expedia”), and is open only to individuals resident in the United Arab Emirates who: (a) are eighteen (18) years of age and older; (b) have a valid email address; (c) are a customer of HSBC Global Services (UK) Limited ("HSBC") and/or any HSBC Group Member and hold an HSBC Premier MasterCard in the United Arab Emirates; and (d) have enrolled in the Program prior to 02 November 2018 ("Member(s)"). A "HSBC Group Member" means: HSBC Holdings plc and any legal entity from time to time (1) in which HSBC Holdings plc (or one or more of its subsidiary companies, or subsequent holding or subsidiary companies of such entity) owns at least fifty per cent (50%) or more of the voting shares or (2) in which HSBC Holdings plc or any of HSBC Holdings plc’s intermediate holding or subsidiary companies has a controlling interest, or (3) over which HSBC Holdings plc (or one of its subsidiary companies, or a subsequent holding or subsidiary company of such entity) either directly or indirectly exercises management control, even though it may own less than fifty per cent (50%) of the shares and is prevented from owning a greater shareholding, or (4) those legal entities notified by HSBC from time to time.
By participating in the Program, Members who have enrolled with the Program as required in accordance with these Terms and Conditions, will automatically be allocated “gold” tier status of the Expedia customer loyalty scheme (“Expedia+”) from the date of their enrollment with the Program for the earlier of 12 calendar months and the Program Termination Date (as defined below), (the “Gold Status Termination Date”). This means that they can earn Expedia+ points ("Expedia+ points" or "Points") for booking and completing eligible travel through Expedia and redeem available Points for certain travel rewards, subject to these Terms and Conditions and the availability of eligible travel and reward items. In order to earn Expedia+ points, eligible travel must be completed. This means that you, or other travelers booked on an itinerary using your Expedia+ account (“Account”), must stay in the hotel you booked, fly the booked flight itinerary, use the rental car you reserved individually or as a part of your vacation package, or attended the event/activity for which you booked and paid. The terms "you" and "your" throughout these Terms and Conditions refer to any Member and any customer eligible to participate in the Program.
Certain Program offers and status benefits may not be available to Members who are not residents of the United Arab Emirates. Expedia reserves the right to discontinue or modify the Program including but not limited to, the rules for earning and redeeming Expedia+ points, the expiration policy for Points and the products and services on which Points may be earned and redeemed and/or these Terms and Conditions, or to restrict the Program's availability to any person, at any time, for any or no reason. Expedia will provide you with prior reasonable notice and the option to terminate your participation in the Program in case of any discontinuance or modification of the Program and/or these Terms and Conditions. Expedia reserves the right in its sole discretion to disqualify any Member it finds to be tampering with the operation of the Program or to be acting in violation of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by Expedia to enforce any of these Terms and Conditions shall not constitute a waiver of that provision. Expedia makes no guarantees, warranties, or representations of any kind concerning the Program.You release Expedia and its affiliates and partners from all liability regarding the earning, redemption, and use of Expedia+ points, including any rewards that, after receipt, may be lost, stolen, or destroyed due to your fault or negligence. Expedia suppliers are in no way affiliated with or responsible for Program administration. In case of fraud or abuse involving the Program, Expedia reserves the right, at its sole discretion, to take appropriate administrative and/or legal action, including but not limited to termination of the Program.
Membership in the Program is void if prohibited by law in the state or country of the Member's residence, and subject to change as may be necessary to comply with such laws or regulations.
Your continued participation in the Program after receipt of notice of modification and the effective date of such modification constitutes your acceptance of such modification and any changes to these Terms and Conditions.
Governing Law and Disputes
These Terms and Conditions are governed by the laws of the United States of America and the laws of the state of Washington, without regard to principles of conflicts of laws. Participation in the Program is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including, without limitation, this section.
Expedia is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.
You agree to give us an opportunity to resolve any disputes or claims relating in any way to these Terms and Conditions (“Claims”) by contacting Expedia Customer Support on 1-877-787-7186. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration as set forth below.
Any and all Claims will be resolved by binding arbitration, rather than in court. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms and Conditions, regardless of whether prior versions of these Terms and Conditions required arbitration.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms and Conditions as a court would.
Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your Claims are frivolous. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the United States of America at a mutually agreed location.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Expedia Legal: Arbitration Claim Manager,” at Expedia, Inc., 333 108th Ave N.E. Bellevue, WA 98004. If we request arbitration against you, we will give you notice at the email address or street address you have provided. A party requesting arbitration must also provide a copy of the request to the AAA, at Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org or at any AAA office.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
The Program will terminate on 1 February 2019 unless Expedia decides to terminate the Program on an alternative date at it sole discretion (the “Program Termination Date”). Expedia may terminate the Program at any time. Upon termination, you will have ninety (90) days from the Program Termination Date to use available Expedia+ points remaining in your account. After that date, any Points will be forfeited without compensation.
As a Member of the Program you will be entitled to the following benefits:
(a) Expedia+ Bonus Points: Expedia+ gold members earn a 30% bonus on all base points earned. Bonus Expedia+ points will be posted to your Account as pending at time of booking, and will move to available status after completion of the travel, based on the time periods identified in the Posting/Reconciliation chart below;
(b) +VIP Access bonus points: Expedia+ gold members receive 250 bonus points for eligible hotel or hotel package stays at hotels bearing the +VIP Access icon. Bonus Expedia+ points will be posted to your Account as pending at time of booking, and will move to available status after completion of the travel, based on the time periods identified in the Posting/Reconciliation chart below. Hotels participating in the +VIP Access hotel network are subject to change at any time without notice;
(c) Exclusive hotel amenities: Expedia+ gold members receive exclusive amenities on property at participating +VIP Access hotels. Amenities vary by property. Hotels participating in the +VIP Access hotel network that offer exclusive amenities are subject to change at any time without notice. The amenities offered by a given hotel are subject to change. Exclusive amenities are intended for the primary account holder and will only be extended to additional travelers booked in the +gold member’s account at the hotel’s discretion and availability.
(d) +VIP Access Hotel Upgrades: Expedia+ gold members receive upgrades upon availability at check-in at participating +VIP Access hotels. Participating hotels can be found by looking for the +VIP Access icon on Expedia.com when booking. +VIP Access Hotel Upgrades are intended for the primary account holder and will only be extended to additional travelers booked in the +gold member’s account at the hotel’s discretion and availability.
(e) Dedicated customer service: Expedia+ gold members receive express customer service from an exclusive team of dedicated Expedia+ gold travel specialists, 24 hours a day, 7 days a week.
(f) Exclusive +gold offers: Periodic special offers will be made available exclusively to Expedia+ gold members.
To earn Expedia+ points for a booking on Expedia through the Program, you must be an enrolled Member prior to making a booking and be signed in to your Account prior to booking. No Points will be earned for bookings made on Expedia.com when you are not signed in to your Account. If you become an enrolled Member of the Program after booking but before travel is completed, Points will not accrue on that booking.
As an enrolled Member of the Program, you will receive regular account servicing updates by email. Members may opt out of participation in the Program from the Rewards Activity page on Expedia.com. Your ability to earn and redeem Expedia+ points will be suspended after you opt out. If you opt out of Program participation, you will no longer have access to your account statement information, no Expedia+ points will accumulate on future bookings, and any accumulated Expedia+ points will be unavailable for redemption. Any Points in your Account at the time of opting out will expire fourteen (14) days from your opt-out date.
Expedia awards Points only to the owner of the Account through which any eligible booking is made. Additional individuals named as travelers on the itinerary will not earn Points.
After making an eligible booking, the anticipated amount of Expedia+ points to be awarded will be held in pending status. As mentioned above, “completed travel” means that you, or other travelers booked under your Account, must have completed the stay in the hotel booked, flown on the booked flight itinerary, used the rental car you reserved individually or as a part of your vacation package, or used the ticket(s) for the event/activity for which you booked and paid. Pending Expedia+ points are not available for redemption usage. Points will move from pending to available status after completion of travel, based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Expedia+ points are eligible to be used by the Member for redemption purposes. The amount of pending Expedia+ points calculated at the time of booking is based on the details of the itinerary booked and completed. Changes or cancellations to the booked itinerary may result in differences between the estimated amount of pending points calculated and the ultimate amount of points that post to the Member's Account for that itinerary. No Expedia+ points will be earned for change or cancellation fees imposed by suppliers.
Expedia reserves the right to rescind at any time any pending or available Expedia+ points that were earned or awarded for unused travel items. Expedia+ points will be rescinded in cases where a Member receives a refund, from either Expedia or a travel supplier or vendor. Points earned pursuant to fraudulent, sham or falsified information will be rescinded by Expedia.
Expedia has the right to monitor all Member Account activity. If your Account shows signs of fraud, abuse, or suspicious activity, Expedia may close or freeze your Account immediately, and you may lose your accrued Expedia+ points. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any rewards redeemed as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in Expedia+ in the future. Bookings discovered to be fraudulent will have their Expedia+ points rescinded, and the Account associated with such fraudulent bookings will be frozen from further Points earning or redemption activity. To contest freezing of an account or the rescinding of Expedia+ points, please first call 1-800-EXPEDIA (1-800-397-3342).
If your Account does not represent the correct number of Expedia+ points that you should have been awarded as determined by Expedia, Expedia reserves the right to augment or decrement your Points balance. If you believe your Account has been the subject of any suspicious activity, please contact the Expedia Service Center immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new Account.
Rewards Point accumulation and redemption activity can be accessed on your Rewards Activity page. Expedia+ points and rewards have no cash value and may not be traded or redeemed for cash. Expedia+ points may not be assigned, sold, transferred, and/or pledged to any third party. You have no property rights or other legal interests in Expedia+ points. You are responsible for any personal tax liability that may be related to participation in Expedia+ and redemption of any rewards.
If a Member believes he or she did not receive the correct amount of Expedia+ points for a booking, the Member must contact Expedia Customer Service at 1-800-EXPEDIA (1-800-397-3342) within ninety (90) days from the travel end date. Expedia will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Expedia+ points manually be moved from pending to available status sooner than after completion of travel and within the time period identified in the Points Posting/Reconciliation chart below.
Earn one Expedia+ base point for every five U.S. dollars actually spent on the following eligible travel items booked through Expedia.com when signed in to your Account:
Earn one Expedia+ base point for every U.S. dollar actually spent on the following eligible travel items booked through Expedia.com when signed in to your Account:
Earn two Expedia+ base points for every U.S. dollar actually spent on the following eligible travel items booked through Expedia.com when signed in to your Account:
The following travel items are not eligible to earn Expedia+ base points:
Additional cruise terms: Expedia+ points will be awarded only for bookings made on Expedia.com and/or with Expedia customer service agents. Expedia+ points will be awarded for the total transaction amount including cruise fare, government fees and taxes for all guests in the cabin. It does not include other charges such as insurance, prepaid gratuities, or other similar charges or fees. To receive points for your cruise, you must be an Expedia+ member and use the same email address associated to your enrolled Expedia Account at the time of booking or enroll in Expedia+ using the same email address used to book your cruise any time after purchase has been made, but prior to sailing start date. Your Expedia account email can be found in the Account Overview section of your Expedia Account. Points earned for cruise purchases will not appear as pending on your Expedia+ Activity Page; they will post to your account based on the time period identified in the Posting/Reconciliation chart below after travel is complete, and will appear as bonus points on your statement.
Additional car terms: Points are awarded only for the rental car booking amount minus any additional charges such as insurance, prepaid gratuities, or other similar charges or fees. To receive points for your car rental, you must be an Expedia+ member and use the same email address associated to your enrolled Expedia Account at the time of booking. Your Expedia account email can be found in the Account Overview section of your Expedia Account. Points earned for car rentals will not appear as pending on your Expedia+ Activity Page; they will post to your account based on the time periods identified in the Posting/Reconciliation chart below after travel is complete, and will appear as bonus points on your statement.
As noted above, the anticipated amount of Expedia+ points to be awarded are held in pending status until travel is completed and payment has been confirmed. See chart below for length of time it may take for points to move from pending to available status.
Eligible Booking - Point Conformation timing
Flights - 30 days after Travel completion
Vacation packages - 30 days after Travel completion
Hotel paid a time of booking - 30 days after Travel completion
Hotel paid a time of stay- 35 days after Travel completion
Car - Upto 90 days after Travel completion
Cruise - Up to 45 days after Travel completion
Activities - 30 days after Travel completion
From time to time, Expedia may offer opportunities to earn additional bonus Expedia+ points. All applicable terms and conditions associated with the specific bonus offer must be met in order to earn bonus Expedia+ points for your booked and completed travel. Bonus Expedia+ points will be posted to your Account as pending at time of booking, and will move to available status after the travel end date based on the time periods identified in the Posting/Reconciliation chart above, unless otherwise specified in the promotion-specific terms and conditions. Bonus Expedia+ point offers apply to changed bookings as long as the changed booking still meets all requirements and conditions of the offer. Bonus point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable. Bonus point offers are not redeemable for cash. Void where prohibited by law.
Expedia+ points will not expire as long as there is a qualifying purchase or redemption activity through Expedia.com on your Account at least once every eighteen (18) months. "Qualifying purchase or redemption activity" means an Expedia+ -eligible trip or travel item which has been both booked and completed and points have been confirmed, or redemption of a travel reward through your Account. All points in your Account will expire if there is no qualifying purchase or redemption activity for a period of eighteen (18) months. Once expired, Expedia+ points will not be reinstated.
Expedia+ points can be redeemed for airline tickets, bookings at Expedia Rate hotels, and package coupons. Points cannot be redeemed for cash and have no cash value. Pending Expedia+ points cannot be used toward reward redemption.
Flight reward reservations must be made via phone at (800) 997-9158. Please note, representatives are English-speaking. All rewards are subject to availability and restrictions of the relevant travel supplier. Expedia, Inc. has the final authority on all decisions regarding reward ticketing, pricing, and availability and the interpretation of these Expedia+ Terms and Conditions. The point cost of Expedia+ flight rewards are based on variable amounts. These amounts are based on a combination of factors including itinerary, date and time of travel, and dollar value of travel. The Account holder must have enough Expedia+ points available to cover the entire cost of the flight being booked to redeem. The following policies and terms apply to flight rewards:
For information regarding airline liability limitations, baggage liability, and other regulations of the Warsaw Convention and other regulations, please consult your air carrier.
Only the Expedia+ Member can redeem Expedia+ points, but the reward flight may be booked either in the name of the Member or in the name of any other person the Member designates. Once tickets are issued, flight rewards are not transferable and may be used only by the individual named on the ticket.
Redeemed Expedia+ points will be deducted from your Account at the time of booking. No Rewards Point amounts, reward availability, or dates of travel are confirmed until the required number of Expedia+ points has been deducted from the Member's Account and the tickets or travel documents have been issued.
All airline tickets booked in exchange for Expedia+ points are nonrefundable, non-endorsable, and nontransferable, and cannot be changed for any reason. Travelers' names cannot be changed after booking. There are no cancellations of any flight reward reservation once it has been booked.
Airline schedules, terms, points of service, and fares are subject to change without notice. Airline schedule changes, flight cancellations, interruptions, and oversold flights are outside of the control of Expedia. These situations must be remedied by the applicable travel supplier and may be subject to Federal or State Regulations. If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Expedia is prohibited from refunding tickets on airlines that have declared bankruptcy. Expedia+ points redeemed or money given to Expedia immediately becomes the property of the airline and Expedia is required by law to comply with the airline's orders.
Airline tickets will be issued as e-tickets unless paper tickets are required by the airline. For bookings made via phone at (800) 997-9158, electronic confirmation and documentation will be sent to the e-mail address displayed on the Billing and Delivery page within 12 hours of booking. The Member is responsible for destroyed, lost, and/or stolen rewards, and any fees imposed to replace such travel documents.
Members can redeem available Expedia+ points to pay for partial or full cost of an Expedia Rate hotel. Points can be redeemed for +VIP Access hotels at double the value of non-+VIP Access hotels. A minimum of 3,500 available points are required to be eligible for redemption. Points can only be redeemed where payment is being made to Expedia at time of booking. Points cannot be applied to the cost of cancellation or change penalties, prepaid reservations, or other miscellaneous charges.
Account holders can redeem available Expedia+ points for Expedia coupons in various increments ("Reward coupon") that can be applied to the cost of a Flight + Hotel vacation package that includes an Expedia Rate hotel. When you redeem Expedia+ points for a Reward coupon in your selected amount, you will be issued a Reward coupon code. The issued Reward coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within "My Account." Once the Reward coupon code is issued, the Reward coupon may be redeemed by the Member. Any terms or conditions applicable to each Rewards coupon will be confirmed at the time of issuance. Redeemed Expedia+ points will be deducted from your Account at the time the Reward coupon code is issued. No Rewards Point amounts or reward availability is confirmed until the required number of Expedia+ points has been deducted from the Member's Account and the Reward coupon is issued.
Reward coupons can only be redeemed for Flight + Hotel vacation packages that include a booking at an Expedia Rate hotel on Expedia.com and a flight booked on Expedia.com, and only where payment is being made to Expedia at time of booking. Reward coupons will be applied first to the hotel portion of the vacation package, then to the flight portion of your package, less any taxes, fees or charges due on the vacation package. Please Note: Any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within ten (10) business days. A Reward coupon can only be applied to one (1) vacation package and one hotel room per booking. A Reward coupon cannot be used for booking multiple rooms on the same itinerary. Reward coupons have no cash value. Reward coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveler, and Reward coupons cannot be applied to such amounts. Reward coupons cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees, or other miscellaneous charges. Coupon has no cash value. Void where prohibited by law.
No Expedia+ Point refunds will be issued for unused or expired Rewards coupons.
The Hotel Price Guarantee is available to Expedia+ members in good standing. In the unlikely event that you find a lower rate for a hotel you have booked on www.expedia.com or through the Expedia call center at 1-800-EXPEDIA, whether on Expedia or on another U.S.-based website, we will honor the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these Terms and Conditions.
©2016 Expedia, Inc. All rights reserved. Expedia, Expedia.com, Expedia+, Expedia+ rewards, +VIP Access, and the Airplane logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries.