Bukooli Cheap Vacations

I don’t recommend this place to anyone Bad service Aggressive staff No smiles Party place Food not the best Pass on this one … the reception employee night shifts will not even get up to help Or will call the cops if his not in control I would not go there so many nicer places in Miami Beach

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.

Very disappointing experience, particularly for a property that markets itself as a resort. One evening, we went to the pool around 7:15 p.m., and an employee immediately tried to turn us away, claiming the pool was closed. After we questioned the closing time, the employee reluctantly provided us with towels. The interaction was unwelcoming and left us feeling as though we were inconveniencing staff simply by trying to use an amenity we had paid for. Unfortunately, things got worse. We ultimately had to check out a full day early because the pool had a leak and was no longer accessible. Since the pool was a major reason we chose to stay at the resort, this significantly impacted our stay. The resort fee was refunded, which we appreciated. However, after checking out early, we discovered that we were incorrectly charged for an additional night of parking, even though our checkout documentation clearly confirms the date we left the property. We contacted the accounting department requesting reimbursement and provided documentation, but have yet to receive a response. Mistakes can happen, and we were understanding about the unexpected pool issue. What is much more disappointing is the combination of the poor customer service at the pool, an incorrect charge after our early departure, and the lack of follow-up to resolve something that should be very straightforward. For a resort-level property, we expected much better service, and attention to the guest experience

The hotel is very nice, and the room are very nice as well, except from the carpet in the room which was very dirty. Most of the staff was kind of arrogant, there was two staff members that was very nice and service oriented but the rest especially the man with suits was quite arrogant.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Fantastic experience from start to finish. The room was very clean and quiet. The WiFi was fast. I will stay here again!

Things to know: it’s managed by nearby restaurant so it’s important that you check in during certain hours so they can greet you! Loved the location and property

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....