Isla Contoy Pet-friendly Vacations

Clean room, great restaurant, wonderful staff. We felt taken care of, food was excellent and we had a great time

The room was spotless. The stuff was nice. It was a beautiful experience.

Beautiful room, very helpful staff.

Friendly staff and beautiful room

Ocean and pools on property view. Nice cafes on beach well kept. Easy to get around convenient breakfast buffet, Dinners were good portions and served very well. Concierge was helpful and staff seemed to look out for each guest.

Clean room, great restaurant, wonderful staff. We felt taken care of, food was excellent and we had a great time

Ocean and pool view, but on one side of the hotel there is a beach club that is extremely noisy. We had to ask for a change of room. Anyone booking should make sure to ask for the quieter side. I think they should have to disclose how loud that one side is.

Rating: 4.8/5 ​Our stay at Live Aqua Cancun was fantastic. The pool layout is excellent, offering a perfect balance between a lively swim-up bar and designated quiet areas for relaxation. I cannot stress this enough: the resort is kept immaculately clean. The staff across the board were friendly, and the food was consistently wonderful. ​For those considering an upgrade, we booked through the VIP Club, and the club staff and butlers were exceptional—they truly elevated the experience. ​Areas for Improvement ​While our trip was nearly perfect, there are two things to keep in mind: ​Corporate Event Interference: Occasionally, the hotel hosts events for outside companies that can intrude on the guest experience. During our stay, a pool and the hot tub were closed to accommodate private parties. It would be better if these were hosted in areas that close earlier (like the swim-up bar at 6:00 PM) to avoid displacing guests from facilities that stay open until 7:00 PM. ​Nightlife Scale: The onsite nightclub and bars are fun but significantly smaller than what you might find at other major resorts. This didn't negatively impact my trip, but it’s worth noting if high-energy dancing is a priority for your itinerary. Beach cleanup fee: The hotel charges a 5 dollar clean up fee for the beach. ​Overall Verdict: I highly recommend Live Aqua for its service and atmosphere. I would definitely return! Also make sure to go to MB for habanero soup.

The room was spotless. The stuff was nice. It was a beautiful experience.

Nice property and friendly staff some meals were a hit while others not so much but overall food was tasty. View was very nice from 11th floor would travel to this resort again.

Ocean and pool view, but on one side of the hotel there is a beach club that is extremely noisy. We had to ask for a change of room. Anyone booking should make sure to ask for the quieter side. I think they should have to disclose how loud that one side is.

I stayed 4 days at this hotel and messaged them prior to my arrival asking that they provide me the best room available. A 4 night stay was C$1617– $400+ per night. I was brought behind the bar to a room, 3A, which, while it had an ocean view there was a concrete barrier and no beach access. Being beside the bar was also very unpleasant as the music was blaring and made it impossible to sleep. The room also did not have a television. one of the sinks would not drain, and the bathroom window did not close—which was unsettling as I could see right into the bar from the bathroom. The Safe was also inoperable. I informed the front desk that I was not happy with my room and of all the deficiencies. They accommodated my request to move, but insisted that I sign a document suggesting that they were doing so to “better my stay” not because the room was deficient. I was also asked to leave my room and not move into my new room until after check-in at 3 pm, such that I was denied access to a room during the day. I moved to room 41 which was significantly better and more in line with the photos advertised on their website. The difference between the two rooms is astounding. They also charged $10 USD extra per day when I arrived and for coffee pods when I checked out— there wasno warning that coffee was not included in the room Despite the fact that as a VIP/Platinum member, and entitled to a room upgrade, I believe I was given one of their worst beachfront rooms.

The room was spotless. The stuff was nice. It was a beautiful experience.

Great location, friendly staff