Plav Vacations from $1,197

Mountain resort

Great stay, great staff and service. I would definitely comeback.

Wow, this was a beautiful place to stay- excellent villa, wonderful views and a great ethos to the whole complex. Bojana and her team were so attentive throughout our stay- nothimg was too much trouble and the details they put in place really made our holiday. My 4 year old son loved the villa and all the staff were so wonderfully caring towards him. The food at breakfast and dinner in the resturant were excellent and the ice cream was some of the best we've had. Id highly recommend a stay for couples or familes- a real little oasis!

Customer service was very hit and miss. While some staff were friendly and professional, others seemed uninterested, often offering no greeting or smile. The complimentary boat service to the port was poorly managed. We arrived at 6:50 pm, within the advertised 6:00-7:00 pm operating hours, but the boat had already left. The next day, we arrived before 6:00 pm and it was already full. 2 friends of the skipper pushed their way to the front and jumped on the boat so we ended up squeezing onto an overcrowded boat for the 10-minute trip. It was also disappointing that hotel guests had to pay for basic sunbeds, as the free ones were usually taken. Reception arranged a private taxi that cost €45 for a 20-minute journey into town. The next day, I specifically requested a metered taxi for the same trip and it cost only €25. A more transparent approach would have been appreciated. Breakfast was below average, with dried-out food, overripe fruit, and unhelpful staff making even a hot drink difficult to order. Overall, the hotel has some positives, but inconsistent service, poor communication, extra charges, and disappointing breakfast quality detracted from the experience.