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Reviews of Wolverhampton Goldthorn Hotel

3 out of 5
Wolverhampton Goldthorn Hotel
126 Penn Road, Wolverhampton, England

Reviews

6.6
Rating 10 - Excellent. 74 out of 416 reviews" "
Rating 8 - Good. 125 out of 416 reviews" "
Rating 6 - Okay. 110 out of 416 reviews" "
Rating 4 - Poor. 62 out of 416 reviews" "
Rating 2 - Terrible. 45 out of 416 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farce
We were informed at 11am on the day of arrival that the hotel was shut !!!! Absolute farce.
Stayed 2 nights in Nov 2021
Response from General Manager on Nov 26, 2021
Hi Kevin, Thank you for your email, Kind Regards

2/10 Terrible

Dalbir

Stayed 1 night in Nov 2021
Response from General Manager on Nov 16, 2021
Dear Dalbir, Thank you for your review , Sorry for the issues regarding your booking. Kind Regards

4/10 Poor

wiktor

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely awful,condition of room disgraceful,full of hairs and cobwebs squeaking floor door’s rattling
Stayed 1 night in Nov 2021
Response from General Manager on Nov 15, 2021
Dear Wiktor, Thank you for your comments I will Look into these today . Kind Regards

10/10 Excellent

Paulette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and breakfast
The receptionist and hospitality and service was excellent. The room was clean and comfortable. Great full English breakfast. My only minus was the bed was too soft, so my nights were not comfortable. But overall very good .
Stayed 2 nights in Nov 2021
Response from General Manager on Nov 15, 2021
Dear Paulette, Thank you for your review of the hotel. Kind Regards Richard

8/10 Good

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very dated
Stayed 1 night in Nov 2021
Response from General Manager on Nov 14, 2021
Dear Robert, Thank you for your review. Kind Regards

10/10 Excellent

Simon

Stayed 1 night in Nov 2021

8/10 Good

Dale

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Cleanliness of room wasn’t up to standards. Marks up the wall, stained dirty carpet. A plus side the staff were friendly.
Stayed 1 night in Nov 2021
Response from General Manager on Nov 7, 2021
Thank you for your kind review, Kind Regards Richard

6/10 Okay

Garton

Business traveler
Basic but the staff are very helpful
Stay was ok, staff was very friendly hotel was a little disappointed front entrance glass door was shattered and taped together not a good start.
Stayed 3 nights in Oct 2021
Response from General Manager on Nov 3, 2021
Hi Garton, Thank you for your review , The front door is being looked into for replacement after the wind attacked it. Thank you once again. Kind Regards

8/10 Good

David

Stayed 1 night in Nov 2021
Response from General Manager on Nov 4, 2021
Dear David, Thank you for your kind review. Kind Regards

8/10 Good

Ronald

Stayed 1 night in Nov 2021
Response from General Manager on Nov 4, 2021
Dear Ronald , Thank you for your kind review. Kind Regards

2/10 Terrible

Bethan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed at!!
The worst hotel I have ever stayed in! Walls are paper thin so could hear everything from the rooms around, even the rooms access the hall. Paint falling off the walls, mattress springs were broken meaning the most uncomfortable bed. Windows didn’t close right as they are so old so I was freezing all night. Tap in the bathroom only had hot water, so brushing teeth with hot water was not pleasant! I thought the breakfast might be able to redeem the awful night stay I had, but unfortunately not. I found a hair in my breakfast and swiftly left right away. I didn’t want to stay any longer than I needed to. Would advise you stay away from this hotel!
Stayed 1 night in Nov 2021
Response from General Manager on Nov 3, 2021
Hi Beth, So sorry about the issues you had did you alert any of the team regarding this. I will investigate these with the team. Kind Regards

2/10 Terrible

Simon.

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unbelievable anyone would stay in that place and pay their outrageous prices. Lovely receptionist only saving grace, couldn't have been more helpful.
Stayed 1 night in Nov 2021
Response from General Manager on Nov 2, 2021
Hi Simon, Please except my apologises for the issues , If you could inform us of what problems you had I can look into it for you. Kind Regards

8/10 Good

David

Stayed 1 night in Oct 2021
Response from General Manager on Nov 3, 2021
Dear David, Thank you for your kind Review. Kind Regards

4/10 Poor

Laura

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were really friendly and nice! The rooms were a bit run down. They needed a really good deep cleaning. Things like hand soap and shower gel missing. The pillows were so thin.
Stayed 1 night in Oct 2021
Response from General Manager on Nov 2, 2021
Dear Laura, Thank you for your review I will look into your comments Kind Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from General Manager on Nov 2, 2021
Thank you for your Kind Review

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
I found the rooms clostophia there were no fans in the room as it was very warm in the room no air conditioning
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, friendly, value for money
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
The car park is massive. The bedroom is spacious. The price is cheap. The floor tile in the bathroom and carpet need more care.
Stayed 1 night in Jun 2021

2/10 Terrible

Scott

Stayed 1 night in Jun 2021
Response from rachael on Jun 7, 2021
many thanks for your score. we are sorry your stay with us was not as expected.

6/10 Okay

Anupam

Stayed 2 nights in May 2021
Response from General Manager on Jun 6, 2021
Thank you for your review of our hotel here in Wolverhampton ,

8/10 Good

John

Stayed 4 nights in May 2021
Response from Matheus on Jun 4, 2021
Thank you very much. I hope see you soon here again.

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Highly disappointed 😞 We arrived at the hotel, checking in was fine. However, as we entered own room was not cleaned. It was not cleaned after the previous guests left, there was empty bottles, cups and the bed sheets were not changed. It was unacceptable as they knew we were coming.
Stayed 2 nights in May 2021
Response from General Manager on Jun 1, 2021
Dear Guest, I am very sad and shocked to hear the issues you had upon arrival to the hotel over the weekend. I will be looking into this with the team. So sorry about that. Kind Regards Richard

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from General Manager on May 24, 2021
Hi Paul, I am so sorry to hear your comments regarding your stay here at The Goldthorn hotel. If you can give me a little more information on what the issues were that would be wonderful so I can investigate them. Thank you Kind Regards Richard

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021
Response from rachael on May 12, 2021
many thanks for a 5 out of 5 score. we are very pleased you enjoyed your stay. please do come and visit us again soon.

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
SLEEP IN YOUR CAR
Filthy dirty room. Pictures unfortunately only tell half the story. Sadly what I wanted to write was not accepted by Hotels.com
Stayed 1 night in Mar 2021
Response from General Manager on Mar 23, 2021
Dear Paul, So Sorry hear about the problems with your stay at the Goldthorn hotel, I will investigate this with my team , I can only apologise for the issues you had during your stay.

6/10 Okay

Shaun

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
rooms need attention
The room was just about clean, the table was still 'sticky', the radiator by the bed has no way to regulate the radiator and the other radiator I had to fix to be able to turn it down. The opening window by the bed was broken and you cannot shut it. the securing mechanism on the window in the bathroom was missing so they had screwed it shut.
Stayed 4 nights in Mar 2021
Response from rachael on Mar 22, 2021
Good evening Shaun, we are sorry to hear this, I will raise the issues you have expressed to our housekeeping and maintenance team. we do thankyou very much for your feedback. Kind regards, reception team.

4/10 Poor

Francis

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel is good value for money,a bit dated but that’s not an issue. Very disappointed that there were no toiletries in the room,there was a kettle but no tea or coffee to go with it,I tried calling reception 4/5 times for an answer machine to tell me it doesn’t take messages,🙁
Stayed 1 night in Mar 2021
Response from rachael on Mar 18, 2021
many thanks for your review Francis, I do apologise for the lack of toiletries & tea and coffee in your room. They can be provided at the reception desk. please do not let put you off coming to visit again soon, we do look forward to hopefully welcoming you back soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice affordable hotel. Professional and helpful staff
Stayed 1 night in Jan 2021
Response from rachael on Mar 18, 2021
Many thanks for your 5 score review :) we are thrilled you enjoyed your stay with us at the Goldthorn hotel. I will be sure to pass on the positive comments to our team! we do look forward to welcoming you back soon!

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from rachael on Mar 18, 2021
Many thanks for your score review :)

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t normally do reviews but the Curtin’s were faded we had a ripped chair and the bedroom was only cleaned on the floor and a light shade was ripped The room was not clean above the Curtin I booked the room based on the photos which were strategically taken so the above was not shown. Very disappointed
Stayed 1 night in Sep 2020
Response from Reception on Oct 4, 2020
I am very sorry your stay with us was not as expected, i do apologize and have informed housekeeping of the issues you have made clear to us.

8/10 Good

Allan

Stayed 3 nights in Sep 2020
Response from Reception on Oct 4, 2020
Thanks for your review on your stay

6/10 Okay

Charlotte

Needs some love. But fine for an overnight stay passing through.
Stayed 1 night in Sep 2020
Response from Matheus on Sep 27, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul

Liked: Room comfort
Stayed 2 nights in Aug 2020
Response from Matheus on Sep 27, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

james

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
Room was filthy had to go and complain got moved and the room still wasn’t clean even the hotel staff took photos we won’t be returning
Stayed 1 night in Aug 2020
Response from Reception on Oct 4, 2020
I am very sorry for the hotel not being to standard during your stay i have passed your comments onto the housekeeping department so they can look into the cleaning of the rooms allocated to yourself.

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2020

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty! Bathroom was awful floor collapsing
Stayed 1 night in Mar 2020

8/10 Good

Donna, Manchester

Traveled with group
Liked: Cleanliness, staff & service
The hotel it’s self was very comfortable, rooms and public areas clean but the grounds need tending to, I slipped in built up mud by the steps to the business centre and the flags need a good clean for safety reasons. The lady on the desk was lovely, the breakfast staff were helpful but one of the men kept speaking to a guy called hasan like rubbish it was uncomfortable to hear as no one should be berated let alone in front of a dining hall full of people, he needs to learn to add please and thank you on to his instructions, all staff no matter what their role should be treated with respect
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Decent hotel
Staff are helpful & polite. About a fifteen minute walk to town centre. Large free car park. Kettle, tea, coffee & milk provided. Rooms need updating. Creaky & sunken floorboards. Nice restaurant. Good breakfast choice. All in all good value and location.
Stayed 2 nights in Mar 2020
Response from reception team on Mar 11, 2020
thank you for taking the time to comment. we appreciate it.

6/10 Okay

Jagjeet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from reception team on Mar 11, 2020
thank you for rating us. we appreciate it.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sophie on Mar 7, 2020
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not my cup of tea
Only good bits were the amount of parking spaces and the breakfast. The reception area is reasonable but the rest of the hotel is very tatty and tired. Very cramped rooms too.
Stayed 1 night in Feb 2020
Response from Sophie on Mar 7, 2020
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

8/10 Good

kelly

Business traveler
Liked: Staff & service, room comfort
would recommend
Staff lovely and friendly and very accommodating. The hotel reception, restaurant, foyer and bar area are lovely and modern. I was staying in the business centre part of the hotel, which is like a cute little guesthouse at the bottom of the carpark. Be mindful though as it’s very dark at night to see your footing whilst walking. My room was moderate. Clean but the curtain tops were covered in dust. The radiator dial was also broken so it just turned all the way around. I couldn’t gauge how to turn it up so i spent the night a little cold. Inspite of this i would recommend staying here especially for the price i paid through bookings.com. Breakfast was £10 but included a lovely continental spread and hot food made to order.
Stayed 1 night in Feb 2020
Response from Sophie on Mar 7, 2020
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

8/10 Good

Gurjeet

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable stay rooms are dated needs some work
Stayed 1 night in Feb 2020
Response from Sophie on Mar 7, 2020
Thank you for your review of your stay with us at the Goldthorn Hotel, we appreciate your feedback!

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An older hotel in a good position for walking to amenities and the football ground. Rooms were clean and the staff were professional and friendly. Had a lovely room in the side annex which had a four poster bed and decorative plasterwork ceiling and coving.
Stayed 1 night in Feb 2020
Response from Sophie on Mar 1, 2020
Thank you for your review on your stay here at the Goldthorn Hotel, we are glad you enjoyed your stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from reception team on Feb 11, 2020
thank you Mr Paul for taking the time to rate us.

10/10 Excellent

Baris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from Sophie on Feb 9, 2020
Thank you for taking the time to review our hotel!

8/10 Good

Stones

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff are friendly especially Rachel on reception desk. The breakfast was hot and good choices. How ever we were disappointed that the swimming pool had been closed down. We were looking forward to a leisurely swim on the day of checkout due to being heavily pregnant. It is still being advertised on here and other websites that there is a pool on site. This to me is faulse advertising so it needs to be taken off or state that the pool isn't in use.
Stayed 1 night in Jan 2020
Response from Sophie on Jan 31, 2020
Thankyou for your review on your stay here at the Mercure Wolverhampton Hotel i will pass your comments onto our management team

10/10 Excellent

Fujirin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were helpful and polite
All the staff were very helpful, professional, polite and cheerful. The room was spotless, the bed was comfortable and i slept well.
Stayed 1 night in Jan 2020
Response from Sophie on Jan 15, 2020
Good Morning Thank you

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Decent stay in wolves
Friendly service but put us right in the attic and the hotel was not that full..
Stayed 2 nights in Jan 2020
Response from Sophie on Jan 15, 2020
Good Morning Im sorry you didnt like the room you were allocated. If you book again in the future please feel free to call us and request which level floor you would like to be placed and we will gladly accommodate you.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
We were upgraded due to me not being able to climb too many stairs. The room was clean warm and comfortable.
Stayed 2 nights in Jan 2020
Response from Sophie on Jan 11, 2020
Good Morning Thank you for your review of your stay with us at the Mercure Wolverhampton. Im glad to hear we were able to accommodate your needs and that you liked your new room. Kind Regards Sophie