Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Countryside Inn & Suites

2.5 out of 5
Countryside Inn & Suites
3208 S 7th St, Council Bluffs, IA

Reviews

7.8

Good

Rating 10 - Excellent. 208 out of 607 reviews" "
Rating 8 - Good. 216 out of 607 reviews" "
Rating 6 - Okay. 100 out of 607 reviews" "
Rating 4 - Poor. 56 out of 607 reviews" "
Rating 2 - Terrible. 27 out of 607 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Traveled with partner
Location and price good. Room was missing towels. Light in room burned out
Stayed 1 night in Mar 2024
Response from CountrysideCares on Mar 21, 2024
Thank you for your review. We apologize for towels missing in the room and will speak to housekeeping staff. The light in the room actually has a switch by the door and on the light itself and one switch was off. We apologize for any inconvenience these issues may have caused

8/10 Good

Kazimierz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, quiet,
Stayed 1 night in Mar 2024
Response from CountrysideCares on Mar 21, 2024
Thank you for your review! We are glad you enjoyed your stay with us!

4/10 Poor

Sam

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Bruce

Liked: Staff & service
Disliked: Cleanliness
Room was dirty
Stayed 1 night in Mar 2024
Response from CountrysideCares on Mar 15, 2024
Thank you for your review. We will look into the issue you experienced. We apologize for the inconvenience.

4/10 Poor

Kari

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited breakfast, no food by 8 on Sat., no food by 7 on Sunday.....no addtl coffee made even w request. Recommend staying somewhere else
Stayed 2 nights in Mar 2024
Response from CountrysideCares on Mar 4, 2024
Thank you for your review. We do apologize for not being able to restock the breakfast promptly. We had a full house and the breakfast rush happened all together. We did provide a discount to you for the inconvenience.

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service
Decent property for the price. Comfortable bed and nice hot shower
Stayed 1 night in Feb 2024
Response from CountrysideCares on Mar 4, 2024
Thank you for your review! We are glad you enjoyed your stay with us!

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service
Front desk on a personal call when I checked in, never ended the call. Room wasn’t cleaned well at all. Breakfast was very poor. Went elsewhere for breakfast. Will look for other accommodations next time.
Stayed 1 night in Feb 2024
Response from CountrysideCares on Feb 26, 2024
Thank you for your review

8/10 Good

Bob, Wichita

Liked: Cleanliness, staff & service
Breakfast was only ok. To limited amount of breakfast choices.
Stayed 1 night in Feb 2024
Response from CountrysideCares on Feb 12, 2024
Thank you for your review

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Patrick

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next to my work and it was clean and quiet and very easy to walk to work.
Stayed 2 nights in Jan 2024
Response from CountrysideCares on Feb 2, 2024
Thank you for your review. We are glad you enjoyed your stay with us!

8/10 Good

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I found that could be better is we got a room with a jacuzzi tub and when the jets started black stuff came out of them!
Stayed 1 night in Jan 2024
Response from CountrysideCares on Feb 2, 2024
Thank you for your review. We will look into your experience and remedy it immediately

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Dan

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 6, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Aurora

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Great amenities for the price especially around the holidays. Hoping to stay again whenever we visit the family in this area!
Stayed 2 nights in Nov 2023
Response from CountrysideCares on Nov 28, 2023
Thank you for your review! We look forward to seeing you again!

4/10 Poor

Jon

Disliked: Cleanliness
Overall Unpleasant
The room was updated, but the bed was uncomfortable. There was a wad of hair on the ground in the bathroom when we arrived. The fitness center is a joke, as the treadmill is out of order, the cable machine is barely usable, and there are a total of five dumbbells, not five sets. The breakfast was ok, but we were abruptly ushered out right at 9:00, while we were eating, so we brought our food to the room to finish. Just overall, unpleasant.
Stayed 1 night in Nov 2023
Response from CountrysideCares on Nov 28, 2023
Thank you for your review. As you can see by our other reviews this is not the norm at our hotel. We will speak to the appropriate departments and make sure we grow from this set back. The fitness center there were certain guests that removed the dumbbells from the room and we addressed this as well.

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 22, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Lynda

Stayed 7 nights in Nov 2023
Response from Customer Care Team on Nov 22, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Tia

Liked: Cleanliness, room comfort
Overall is okay. Didn't have the iron like it said it was supposed to.
Stayed 1 night in Nov 2023
Response from CountrysideCares on Nov 11, 2023
Thank you for your review. During Covid we removed some items from the rooms to reduce contact points. Irons are available from the Front Desk at no additional charge to use while staying with us. We apologize for any inconvenience.

6/10 Okay

Jack

Traveled with group
Bed and pillows were too firm. Breakfast was very limited. Staff was friendly and courteous.
Stayed 1 night in Nov 2023
Response from CountrysideCares on Nov 8, 2023
Thank you for your review. We do have different types of pillows to hopefully achieve a good nights rest of each bed. We do have sauage links, scrambled eggs and potatoes as our hot items. I will look into seeing if there was any shortage during your stay with us

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night when passing through. Rooms were small but clean & smelled very good. Quiet overnight. Very friendly & helpful staff. Walking distance to the Casey’s gas station next door. Breakfast was small & lacking a bit. Would stay again.
Response from CountrysideCares on Nov 8, 2023
Thank you for your review. We are glad you enjoyed your stay with us!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its simple and worth what we paid for. Clean. Staff was friendly. Breakfast was fine. Easy to get to. We just needed a nice bed and a shower and it fit our needs.
Stayed 1 night in Nov 2023
Response from CountrysideCares on Nov 3, 2023
Thank you for your review! We are glad you found a good value in your stay

8/10 Good

LOUISE

Stayed 1 night in Nov 2023
Response from CountrysideCares on Nov 23, 2023
Thank you for your review!

6/10 Okay

Sara

Traveled with partner
Disliked: Property conditions & facilities
Water didn't work in room called down and was told emergency happened and they had to shut off mains.. should be good in 5 to 10 minutes. After 30 i have up and went to bed. Finally got a speed this morning pressure so want that good
Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 29, 2023
Thank you for your review. We apologize for the unforeseen incident that occurred during your stay. The water was off closer to 30 min rather than 5-10 as we were told as well. We apologize for any inconveniences.

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access to the freeway.
Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 29, 2023
Thank you for your review. We are glad you enjoyed your stay with us!

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CountrysideCares on Oct 22, 2023
Thank you for your review! We are glad you enjoyed your stay with us!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay here. Hotel and room was very clean. Service was great. Breakfast was adequate.
Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 22, 2023
Thank you for your review! We are glad you enjoyed your stay with us!

6/10 Okay

Samantha

Traveled with group
Disliked: Property conditions & facilities
It worked
The rooms are LOTS smaller than they appear online and compared to other hotels. No elevator and stairs to get to rooms and breakfast. The room was clean, but lots of things that could be fixed.
Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 16, 2023
Thank you for your review. Unfortunately we do not have an elevator. Our single bed rooms are on the smaller side. We welcome any thoughts on things that could be fixed.

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice stay. Liked the eggs, sausage, potatoes at breakfast. Perhaps the name is a rip off of the raddison country inn and suites - but still a nice stay
Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 12, 2023
Thank you for your review. We are glad you enjoyed your stay with us!

10/10 Excellent

Pamela Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the desk personnel were helpful & pleasant. Parking was easy. Breakfast was good. Refrigerator & microwave in room were very useful. I enjoyed the large TV. Location was convenient. There were amenities listed on the website, like pool & whirlpool that the facility didn’t have.
Stayed 2 nights in Oct 2023
Response from CountrysideCares on Oct 9, 2023
Thank you for your review! We are glad to hear you enjoyed your stay with us! Unfortunately, our property has never had a pool or whirlpool. We do have suites with a hot tub in the room though. We apologize for any inconvenience.

8/10 Good

Nichole

Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 28, 2023
Thank you for your review!

8/10 Good

Jeanne

Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 6, 2023
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in every aspect.
Stayed 1 night in Oct 2023
Response from CountrysideCares on Oct 6, 2023
Thank you for your review! We are glad you enjoyed your stay with us!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Our bed was very comfortable, room was quiet, and easy access to the highway and loads of restaurants
Response from CountrysideCares on Oct 6, 2023
Thank you for your review! We are glad you enjoyed your stay with us!

4/10 Poor

Ruth

Disliked: Staff & service
Would not Return
No elevators to get to top floors with luggage, and the front desk associate was very rude upon checkout.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 29, 2023
Thank you for your review. Unfortunately, we do not have an elevator. It is disheartening to hear that our associate was rude and we will discuss this in our meeting

8/10 Good

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was…ok. The hallways smelled TOO strongly if some obnoxious Glade cleaner, bed way too soft and saggy (and I like a soft bed). Very clean room which was great and really appreciated.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 29, 2023
Thank you for your review. We are glad you found are room to be very clean and will let the housekeepers know of your appreciation.

4/10 Poor

Stephen

Disliked: Cleanliness, amenities
Very dated. Door to bathroom, warped and didn't close. No grab bars in the shower. No decaf coffee, no artificial sweetner for breakfast.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 29, 2023
Thank you for your review. We are glad you enjoyed your stay with us. We will track down the room your stayed in to have the door repaired. We do have sweet and low for sweetener. We have decaf coffee upon request.

10/10 Excellent

Sherry

Traveled with partner
We had a boat behind our truck and we had ample space to park and was well lit all around the hotel. Made us feel safe to have our boat along and parked in their lot.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Oct 1, 2023
Thank you for your review. We are glad we were able to accommodate your need for extra parking.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for race car things
Stayed 3 nights in Sep 2023
Response from CountrysideCares on Sep 29, 2023
Thank you for your review! We hope you enjoyed your time at the car show!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very nice stay....room clean...comfortable beds.
Stayed 2 nights in Sep 2023
Response from CountrysideCares on Sep 25, 2023
Thank you for your review! We are glad to see your enjoyed your stay with us!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and comfy
Hotel was freshly renovated, clean and very comfortable. Shower was hot, beds were comfy. Staff were lovely and efficient.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 24, 2023
Thank you for your review! We truly appreciate you taking the time to write it and are glad you enjoyed your stay

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a real nice clean place to spend the night. Employees were real kind.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 22, 2023
Thank you for your review. I will pass along your kind words to our staff

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for the price
Friendly folks at the desk, and the price was right. But the room was pretty noisy between the fridge, A/C and lots of noise when adjacent rooms ran their showers late at night and early in the morning. Plus the pillows were way too firm for me.
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 21, 2023
Thank you for your review. The fridges can be noisy when the compressor kicks on but if not needed can be easily turned off as well. We appreciate you staying with us.

10/10 Excellent

Carey

Traveled with family
Liked: Amenities
Very great stay! Thanks!
Stayed 1 night in Sep 2023
Response from CountrysideCares on Sep 19, 2023
Thank you for your review!

8/10 Good

David

Traveled with family
Disliked: Staff & service
Day 1 breakfast lacked forks, coffee cups, scrambled eggs, etc. - but rest was okay. Day 2 breakfast was fully stocked (we mentioned the situation the previous day). Powerful chemical smell encountered when we initially opened the room - apparently needed post-cleaning ventilation. --- Everything else was great and enjoyed the property ---
Stayed 2 nights in Sep 2023
Response from CountrysideCares on Sep 19, 2023
Thank you for your review. Unfortunately, we did run short on some things but we were able to have everything back in stock for the next day. We are glad you enjoyed your stay with us and appreciate the opportunity to correct our shortcomings

10/10 Excellent

darren

Traveled with family and small children
Quick check in and out. Quiet
Stayed 2 nights in Sep 2023
Response from CountrysideCares on Sep 19, 2023
Thank you for your review!