Ratings based on 33 Verified Reviews
They paid and stayed. We double-checked. 2.7 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyoneby ralph
Hotel that is not living up to its potential
Posted Nov 28, 2013Pros: I think its a hotel that can be really nice if they pay attention to the details. Rooms were really nice but glaring hole with TV situation.
Cons: Wireless Internet can't be this pathetic, guy from Comcast was there the whole day trying to figure it out, problem appears to be access points
Location: closest area for food is a 20 minute walk so you must have a car, I didnt go anywhere nearby when I stayed here, I went downtown, to Deerfield Beach.
Really nice hotel for the deal I got Nov 25-27th M-W of Thanksgiving week, the room was really nice, great floors, big place and everything appears to be in place. Failure is in the details- cant have wireless internet not working these days. The TV in the room barely has any channels, none of the ESPNs!!! I've never seen that before, and its in Standard Def The 2 computers in the main lobby have not been looked at by anyone from hotel management probably in years. Even in the gift shop they didnt have toothpaste to sell or to offer me at the front desk! I had to walk the 20 mins to get it It just comes across as a hotel that when it opened was super sharp, but over time the details have been ignored. I'm curious if they shape up their act. If you dont need any of the things above then you can get a great deal at the right time off the internet with this place, but you can probably say the same for many places.
Comment from
Jan 4, 2013 by Customer Service
Thank you for your feedback, we are very happy to hear that you had a positive experience with our accommodations. We have been experiencing downfalls in our internet service because our IT Department is upgrading our systems so all our guest can enjoy a faster and higher quality service. We are very sorry to hear that you were unable to use this service during your stay and that our cable channels did not meet your expectations; we deeply apologize for this inconvenience. We have addressed the other issues that you mention before as we strive to improve our services on a daily basis. I appreciate you have taken the time to inform us about the details of your stay, see you soon again and happy holidays.
Comment from
Jan 4, 2013 by Customer Service
Thank you for your feedback, we are very happy to hear that you had a positive experience with our accommodations. We have been experiencing downfalls in our internet service because our IT Department is upgrading our systems so all our guest can enjoy a faster and higher quality service. We are very sorry to hear that you were unable to use this service during your stay and that our cable channels did not meet your expectations; we deeply apologize for this inconvenience. We have addressed the other issues that you mention before as we strive to improve our services on a daily basis. I appreciate you have taken the time to inform us about the details of your stay, see you soon again and happy holidays.
Not Recommended
for Everyoneby A verified traveler
Posted Nov 19, 2013
Comment from
Jan 4, 2013 by Customer Service
We are deeply sorry to see that your recent stay with us did not meet your expectations. We consider your feedback a gift and we wish your review had details so we could understand why your expectations were not met. This will allow us to make the necessary adjustments to our products and services, so we can ensure our guest have a positive experience during their stay with us. Thank you for your feedback, we hope we can serve you better next time.
Recommended
for Everyoneby Rory from Daytona Beach, FL
Nice hotel, needs some attention to details
Posted Nov 18, 2013Pros: I liked the room and the lobby.
Cons: Some room esthetics- rust showing thru paint. Desk clerks a little friendlier.
Location: The location is not far from a major road where there are stores, fast food eateries, and restaurants.
I was pleased with the facilities, except for some needed cleaning/mopping of the floors. There was no ability to control the room temperature (very old a/c).
Comment from
Jan 5, 2013 by Customer Service
Thank you for your feedback, we are very happy to hear that you had a positive experience during your stay with us. We are sorry that we were not able to provide you with the quality of services you deserve. We appreciate you alerting us on these issues, our Team is taking the necessary steps to improve the quality of our facilities. Happy Holidays!
Not Recommended
for Everyoneby G from NJ
Nothing even close to what was advertised,horrible
Posted Nov 11, 2013Pros: Nothing
Cons: Everything
Location: good location
The hotel was dirty. Since restaurant was closed I went to the lounge, what a surprise there was only 2 bottles of beer in the whole hotel. The menu for lounge was: burger, wrap and salad, take it or leave it. And the dinner menu was worst.
Comment from
Jan 5, 2013 by Customer Service
I sincerely apologize for the unfortunate experience you had during your stay at our Hotel. I appreciate bringing these issues to our Department; we are taking the necessary steps to ensure our facilities are been clean on a regular basis. Our goal is to ensure that every guest experience the best service there is available and we apologize that our facilities did not met your expectations. Our restaurant menus fluctuate during the year, as our occupancy does; so we do have more services available to our guests during high season. It is unfortunate that this information was not given to you at the right moment; again we do apologize for this is our mistake, we are taking the necessary steps to ensure that this will not happen again. We hope we can serve you better next time.
Comment from
Jan 5, 2013 by Customer Service
I sincerely apologize for the unfortunate experience you had during your stay at our Hotel. I appreciate bringing these issues to our Department; we are taking the necessary steps to ensure our facilities are been clean on a regular basis. Our goal is to ensure that every guest experience the best service there is available and we apologize that our facilities did not met your expectations. Our restaurant menus fluctuate during the year, as our occupancy does too; so we do have more services available to our guests in high season, it is unfortunate that this information was not given to you at the right moment; again we do apologize for this is our mistake, we are taking the necessary steps to ensure that this will not happen again. We hope we can serve you better next time.
Recommended
for Everyoneby sharon from miami
Fun fun fun
Posted Oct 2, 2013Was surprise at all the things the hotel had to offer
Comment from
Jan 5, 2013 by Customer Service
Thank you very much for your feedback we greatly appreciate your comments; we are glad knowing that you had a pleasant stay with us and we will be delighted to see you in our Resort again.
Recommendedby dave from florida
lacking amenities
Posted Jun 20, 2013 on Hotels.comwhen I checked in I found out that if you wantedice, you had to go to the bar. There was no telephone, no clock radio and no remote for the TV. I paid the extra $27 for the all inclusive and the dinner and breakfast I ate came to onlyu half of that.
Comment from
Jan 5, 2013 by Customer Service
Our goal is to ensure that every guest experience the best service there is available and we apologize that our facilities did not met your expectations. We appreciate you alerting us on these issues, our Team is taking the necessary steps to make sure all our rooms are equipped properly. Thank you for your feedback.
Recommended
for Everyoneby Tom from St. Augustine, FL, USA
Service that goes beyond 5 stars
Posted Apr 22, 2013Pros: Service of the staff, especially Chef Cory.
Cons: Staff was light due to the slow season, so it took longer to get some service, but the service was always friendly and complete.
Location: Hard to find if using your GPS as the street address takes you in the opposite direction of the hotel. Good location for North Ft. Lauderdale.
Although the hotel it's self wasn't as amazing as I was hoping for, the service by Chef Cory and Rose, and the whole front staff was what made our stay amazing. Being there during a slow period, we were the only two all inclusives staying there, and they treated us like we owned the place. My girlfriend asked what I did to get them to treat us so amazing, and I wished I could take credit for it, but the credit went to Chef Cory. Chef Cory and the staff went above and beyond in their service to us, even to the point that Chef Cory gave us his cell phone number in case there was anything we needed so he could get it done for us ASAP.
Comment from
Jan 5, 2013 by Customer Service
Thank you very much for your feedback we greatly appreciate your comments; we are glad knowing that you had a pleasant stay with us and we will be delighted to see you again in our Resort.
Not Recommended
for Everyoneby Glen from Redmond, OR 97756, USA
Not again
Posted Apr 3, 2013My wife and I were very disappointed with this hotel. Hotel is very run down. Food was very poor.
Comment from
Jan 5, 2013 by Customer Service
Please accept our apologies, we are sorry to hear that you did not have a positive experience in our Hotel, this is not the lasting impression we want to leave with our valued guests. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you for your feedback and we hope you will consider staying with us again.
Recommended
for Business Travelersby Sam from Ft Lauderdale Florida
Just OKAY
Posted Mar 28, 2013 on Hotels.comIt was okay it was not anything diffrent from any other resort. For the money it was not worth it.
Comment from
Jan 5, 2013 by Customer Service
Thank you very much for your feedback we greatly appreciate your rating. We are sorry to hear that our price did not meet your standards; we do our best to provide the best rates available to our customers. We hope you will consider us again.
Recommended
for Personal Eventby Dre from Mia
a couple nights of leisure
Posted Mar 28, 2013 on Hotels.comNice hotel... nice area I would recommend...the only downside is the baconys are not private and the patio doors needs a little lubeing..