Ratings based on 584 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointing

Posted Oct 6, 2014
Location: Just a few blocks from Penn Station. High line is close by. Easy transit to the rest of NY.
The staff was great as well as the location, but I guess that would depend on what you're doing. The room was small but that is fairly typical for hotels that aren't part of a major chain. The bad parts are there was absolutely no place in the bath to keep even a toothbrush (it was an ADA room so that may not be typical of all their rooms) and the one thing you really stay at a hotel for, to sleep in a bed, was the most uncomfortable experience. I've stayed in hideaway beds that were more comfortable than the mattress that was so worn out the middle of the mattress was lower than the edges. There's another 200 hotels in NY I'll stay at before coming back to this one.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

New York after work

Posted Sep 15, 2014
The hotel was very convenient to Penn Station. Small and quaint. They were undergoing construction in the lobby. Very good price for Chelsea.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great neighbourhood

Posted Sep 9, 2014
I loved Chelsea! Not having been to New York before I was unsure as to where to stay. I didn't want a lot of noise or be in a heavily-touristy area. Chelsea was perfect. The hotel is nestled in with where real New Yorkers live and play. Along 8th Avenue you'll find lots of different shops and sights and is quick and easy to get to Times Square and other places. The hotel was great. I had a single room and enough space for the time that I actually spent there. The bed was so comfy and the sheets clean and soft. The bathroom was well equipped and airy. I will definitely be staying here again on my next trip :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Quaint in Chelsea

Posted Sep 8, 2014
Pros: Good value
Cute boutique hotel in Chelsea. Typical small NYC room but was clean and quiet with a nice neighborhood feel and roof deck. Hotel lobby was under renovation with a new bar/lounge to come. Good value.
3 out of 5
Recommended
for Everyone
by A verified traveler

Well located...great neighbourhood

Posted Sep 7, 2014
Pros: Location; front desk staff
Cons: Could use a real lobby
Location: Great neighbourhood - near the High LIne; Chelsea Mkt; Chelsea Pier. Lots of cafes & restaurants & easy access to all of Manhattan.
Well-located in wonderful neighbourhood, close to subway & buses.
3 out of 5
by A verified traveler from Everywhere

Mixed

Posted Aug 7, 2014
Pros: staff was great
Cons: lighting
Location: Great bakery on 22nd and 9th called Billy's. Great vegan joint called Blossom as well.
Was initially disappointed by the hotel's unfinished lobby (very unfinished) and the size and state of my room. Was clean but had little lighting and was super tiny--i guess that's expected in nyc though. Considering how much I paid, i was let down. Howeever the staff was super friendly and kind. Enjoyed my stay overall. Chelsea is wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Welcoming Hotel in Chelsea

Posted Jul 24, 2014
Pros: I liked the staff, their prompt and courteous service, and the location.
Cons: Renovation was in progress, promising a lobby and bar in the near future.
Location: As I said, right on the 8th Avenue subway in Chelsea, a short walk to the fabulous Chelsea Market and nearby shopping.
My friend and I arrived two hours before check-in, so the staff held our bags and delivered them to the room as soon as it was available. The room was small but meticulously clean and quite adequate for our stay. Staff offered to bring a small refrigerator if we needed and promptly answered any questions we had. The hotel is convenient to the subway, train station, Broadway plays, shopping. We would gladly stay there again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Cincinnati, OH

Clean, modern hotel- small rooms

Posted Jul 14, 2014
Pros: The location and clean room.
Location: Close to The Highline and Chelsea Piers. Short walk to Madison Square Garden, Times Square.
We stayed 3 nights at the GEM and while we were pleased with the clean, modern room it was VERY small. Due to the tight space, the room safe was in the bottom of the small closet which was in the way for hanging a dress or man's coat. The outside patio on the top of the building was a great place to have a coffee or cold drink with friends since there is zero space in the room for this. Convenient location, lots of restaurants and attractions in the neighborhood. Close to subway lines. Friendly staff at the front desk.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Haven CT

Great Location

Posted Jul 14, 2014
Pros: Same as above.
Cons: Towels were very thin....
Location: Awesome restraurants and in walking distance to the Highline!
The Gem was a creat location for everything we planned to to while in NYC. The room was very clean and just as I remembered from the last visit. Good restraurants in the area and easy to get to from grand central. Very friendly staff.
5 out of 5
Recommended
for Couples
by A verified traveler from Montreal

Very nice hotel in Chelsea

Posted Jul 13, 2014
This is the kind of hotel that I love when visiting NYC, it gives you the chance to experience the real new yorker life in a nice neighbourhood. The room was very clean and the space was enough for our needs. I would stay here again.