Ratings based on 818 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great position, great staff ,very small room.

Posted May 22, 2015
Pros: the staff and the location
Cons: The rooms are to small .
The Gem Hotel is in a basic comfortable hotel in a great location with good transportation and a variety of shop and restaurant foods available in the Chelsea locality. It has friendly helpful staff ,is clean and efficiently run. Unfortunately it has very small rooms ( ours was a Queen double) with little cupboard space)and the was bed pushed against the wall to fit in a small table and chair .It is a place to sleep and use as a base to see New York . We had great weather and were outside most of the time so this wasn't a problem .The bed was very comfortable the bathroom good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
The GEM is a great boutique hotel in a convenient neighborhood. Very close to the Highline and lots of shops and restaurants. Staff was really helpful. The lobby is a nice place to hang out - they serve coffee during the day and beer in the evening. We also spend a good amount of time on the roof terrace. You can bring up a bottle of wine and some snacks and enjoy the view of the Empire State building. One of the nights that we were there group was even having a dinner party up there. Rooms are small but clean and have everything you would need. We will definitely stay there again.
3 out of 5
by A verified traveler

Location and neighborhood great

Posted May 16, 2015
Tiny room with beds that are not good, probably because it is only place in room to sit so broken down feeling on sides. Bathroom decent size and nice shower. Lovely roof deck. Easy walk to new Whitney museum.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ohio

Perfect place to stay for a visit to Chelsea!

Posted May 12, 2015
Pros: The Gem is a great value for Manhattan neighborhood hotels. Unless you need a full-service restaurant and cab stand, this is a great place to stay!
Cons: I'm always disappointed in shower water pressure, so the lack thereof did not surprise me.
Location: Chelsea is an up and coming neighborhood close to Murray's bagels for breakfast and lunch and a short walk or cab ride to dozens of fine restaurants.
The Gem is a smart, updated, casual and inviting place to stay, convenient to great neighborhoods, restaurants and nightlife. The rooms are nicely appointed and comfortable, albeit on the smallish side for this Midwesterner. The front desk and maid staff are helpful and friendly. The elevator is fast and almost always available.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 8, 2015
Pros: rooftop terrace was great
Very clean facility and helpful staff. Loved the rooftop terrace!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Great location, couldn't be more conveniently located to local hot spots.
4 out of 5
Recommended
for Students
by A verified traveler

Grazioso albergo, comodo per la posizione

Posted Apr 17, 2015
Pros: La posizione e la discrezione del personale
Comodo e grazioso albergo, le camere sono pulite e confortevoli ed il personale è gentile e discreto
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Langley BC Canada

Gem Chelsea - conveniently located

Posted Apr 8, 2015
We chose the Gem Chelsea Hotel because of its convenient location to Pier Sixty at Chelsea Piers for my son's wedding. The staff is excellent and attentive. We had requested an earlier check-in and they did their best to accommodate our request for our 3 rooms. The rooms are clean, and modern but are very small. We had 3 suitcases, so it was a bit of a challenge to fit them and still be able to walk around the room. There is free WiFi as well. We needed to store our bags on check-out day as our flight wasn't until late, and they were extremely accomodating. We would definitely stay at Gem Chelsea again if our travels require that we be in the Chelsea area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Amsterdam

Prima hotel en centraal gelegen in Chelsea!

Posted Apr 1, 2015
Prima, en voor new yorkse begrippen een betaalbaar, hotel in Chelsea. Kleine, maar schone en nette kamer en zeer vriendelijk personeel! Omdat je niet veel op je kamer bent een goede plek om te verblijven! Subway om de hoek!
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Francisco

Great location for business trip/get away

Posted Apr 1, 2015
Pros: Location
We stayed at the GEM for 4 days and had a wonderful time. Great location close to everything that you need, including subway a block away. Highly recommend.