Ratings based on 841 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and unbelievable staff

Posted Jul 23, 2015
Pros: Location and Staff
Cons: Air conditioning worked well, but smelled a bit
Location: In the heart of the Chelsea walking district, close to all
Great staff, most accommodating. Great roof top location for a glass of wine during the summer.
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Good location

Posted Jul 22, 2015
Hotel is in Chelsea,very good location.rooms are very small and a little noisy.coffee shop very good.in general I would recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, decent place to stay

Posted Jul 15, 2015
The hotel itself was ok - the room was tiny, even the "bigger" room - I guess this is the NYC norm. The room was nice and clean though. Our room didn't have a great view which we hoped for - it had no view at all. The location was great - it's right in the middle of the attractions we wanted to see. We felt very safe, even arriving back late at night. A subway location is very close,. 2 Rite-aids and a CVS are also close by for any quick needs. The patio on the roof was pretty cool. Check-in was disappointing. We arrived pretty early, around 10:40 am and a room wasn't available, which was expected. We left our luggage and they were supposed to call when the room was ready, but the call never came. The shower was horrible. We HATE showers that don't drain and we seem to get those a lot where we stay. It wasn't a clogged drain issue, it was a badly built floor - it did not flow toward the drain, leaving your feet covered in water. Even the next morning there was still standing water in the shower. Altogether it was a decent place to stay, in a good location, for a good price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
Das Bett ist für 2 Personen schon ziemlich klein und vor allem für Personen die etwas größer sind, viel zu kurz. Des Weiteren ist das Zimmer an sich nicht das größte und stellenweise ziemlich eng. Sauberes Hotel und das Hotelteam war total nett und zuvorkommend. Die Dachterasse ist super schön. Man kann sein eigenes Essen und seine eigenen Getränke mitbringen. Die Lage des Hotels ist super zentral, aber (vor allem nachts) nicht zu laut.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Close to galleries, High Line and Whitney

Posted Jul 13, 2015
Cons: Lobby design.
Location: Walking distance to Chelsea galleries, High Line and the Whitney Museum of American Art.
Very friendly, helpful staff. Our first stay here, and we were prepared for tiny room. That was fine, especially since furnishings and design excellent, and small bathroom had contemporary plumbing. Foragers restaurant and market next door a real find.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mar del Plata, Argentina

Muy bien ubicado

Posted Jul 8, 2015
La gente muy agradable, subte a una cuadra , estación d bicis city en la esquina, zona súper tranquila un barrio hermoso y accesible a todo definitivamente volvería!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Lage ist super

Posted Jul 7, 2015
Waren 5 Tage da. Zimmer ist klein und eng (Koffer konnte nur auf dem Bett geöffnet werden), Bettgrösse von 1,40 Meter Breite ist auch für amerikanische Verhältnisse sehr eng. Die Lage ist echt super. Ubahn vom Flughafen direkt ein Block weiter (kein übermässiges Kofferschleppen). Zu Fuss ist man innerhalb von 10 Minuten bei den ersten Sehenswürdigkeiten (Empire State Building oder One World Trade center). Vor der Tür gibt es einen leckeren Bagelladen zum Frühstücken. Den Abend kann man auf der grossen Dachterrasse mit Blick aufs beleuchtete Empire State Building ausklingen lassen. Essen/Trinken aber selber mitbringen. Wir würden immer wieder hinfahren. Preis/Leistung ist Top!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

A Real Gem!

Posted Jul 7, 2015
Pros: Location, affordability, cleanliness, staff, free internet
Cons: Offering a free continental breakfast would be nice. . .;-)
My friend and I had an excellent stay at the GEM Hotel. The hotel is close to subway, located near fantastic restaurants and night life. The room was clean, comfortable, and the staff was great. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2015
Posizione ottima con la metro. Quartiere tranquillo
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Aus

Very clean & modern hotel in a great location

Posted Jun 29, 2015
Pros: Staff, room cleaniness, location, modern and great value for these factors.
Location: Chelsea - very close to good restuarants, bars, clubs in neighbourhood and a subway station. Easy walking distance to Meat Packing district, West Vill
Great experience. No issue with booking, checking in. Held my bags until my flight later in evening. Room very clean and modern. Good shower! In a great location in Chelsea and just a block away from the subway.