Ratings based on 830 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Aus

Very clean & modern hotel in a great location

Posted Jun 29, 2015
Pros: Staff, room cleaniness, location, modern and great value for these factors.
Location: Chelsea - very close to good restuarants, bars, clubs in neighbourhood and a subway station. Easy walking distance to Meat Packing district, West Vill
Great experience. No issue with booking, checking in. Held my bags until my flight later in evening. Room very clean and modern. Good shower! In a great location in Chelsea and just a block away from the subway.
4 out of 5
Recommended
for Everyone
by A verified traveler from dc

Perfect for 1 person

Posted Jun 23, 2015
Professional staff , no more computer room with printer, new decor in lobby is vey cold and lost his "boutique hotel" appeal Rooms are very very small I will not go back unless I'm by myself
4 out of 5
Recommended
for Couples
by A verified traveler from Haren

Hotel gevestigd in de gezellige wijk Chelsea.

Posted Jun 13, 2015
Cons: Kort bed voor lange mensen en een iets beter matras. Voor de rest kan ik niets verzinnen.
Hotel gevestigd in de gezellige wijk Chelsea. Het restaurant onder het hotel is een aanrader. Makkelijk bereikbaar vanaf JFK door middel van dmv Airtrain en E-train. Ligt centraal in Manhattan zodat je zowel lower als upper Manhattan kan bezoeken. Zeer vriendelijke hotel medewerkers die je graag willen helpen. Bij ons volgende bezoek aan New York zouden we het hotel weer boeken.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puebla, Mexico

Excelente ubicación, relación precio-calidad

Posted Jun 11, 2015
Pros: Ubicación
Location: Varias estaciones de metro cerca, restaurantes, cafés, tiendas etc...
Excelente ubicación, las habitaciones un poco chicas pero es NY, limpio y el personal muy agradable y amable.
3 out of 5
by A verified traveler

Près d'une station de métro

Posted Jun 9, 2015
Pros: Très bien situé
Cons: Meilleure insonorisation des chambres
Location: A proximité du High Line
Chambre très petite et très bruyante. Par contre, le service est super.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Perfect location for my trip's needs.

Posted Jun 4, 2015
Pros: Location and staff.
Fourth floor room overlooking the Avenue was quieter than I was expecting. Small room, but enough for just me over an active long weekend.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great position, great staff ,very small room.

Posted May 22, 2015
Pros: the staff and the location
Cons: The rooms are to small .
The Gem Hotel is in a basic comfortable hotel in a great location with good transportation and a variety of shop and restaurant foods available in the Chelsea locality. It has friendly helpful staff ,is clean and efficiently run. Unfortunately it has very small rooms ( ours was a Queen double) with little cupboard space)and the was bed pushed against the wall to fit in a small table and chair .It is a place to sleep and use as a base to see New York . We had great weather and were outside most of the time so this wasn't a problem .The bed was very comfortable the bathroom good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
The GEM is a great boutique hotel in a convenient neighborhood. Very close to the Highline and lots of shops and restaurants. Staff was really helpful. The lobby is a nice place to hang out - they serve coffee during the day and beer in the evening. We also spend a good amount of time on the roof terrace. You can bring up a bottle of wine and some snacks and enjoy the view of the Empire State building. One of the nights that we were there group was even having a dinner party up there. Rooms are small but clean and have everything you would need. We will definitely stay there again.
3 out of 5
by A verified traveler

Location and neighborhood great

Posted May 16, 2015
Tiny room with beds that are not good, probably because it is only place in room to sit so broken down feeling on sides. Bathroom decent size and nice shower. Lovely roof deck. Easy walk to new Whitney museum.
5 out of 5
Recommended
for Couples
by A verified traveler from Ohio

Perfect place to stay for a visit to Chelsea!

Posted May 12, 2015
Pros: The Gem is a great value for Manhattan neighborhood hotels. Unless you need a full-service restaurant and cab stand, this is a great place to stay!
Cons: I'm always disappointed in shower water pressure, so the lack thereof did not surprise me.
Location: Chelsea is an up and coming neighborhood close to Murray's bagels for breakfast and lunch and a short walk or cab ride to dozens of fine restaurants.
The Gem is a smart, updated, casual and inviting place to stay, convenient to great neighborhoods, restaurants and nightlife. The rooms are nicely appointed and comfortable, albeit on the smallish side for this Midwesterner. The front desk and maid staff are helpful and friendly. The elevator is fast and almost always available.