Ratings based on 499 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Central Ca
Upscale, convenientPosted Nov 11, 2014
Pros: Comfortable room and bed, good room service, helpful staff. I like the pub stle bar and restaurant
Cons: Hallway rugs look shabby
Location: Near Cal State, Disneyland and Brea
This hotel has great amenities and is so convenient for visiting my college student daughter at Fullerton State
for Everyoneby A verified travelerfrom Riverside, CA
Close to downtownPosted Oct 6, 2014
The staff was wonderful. My family and I were all impressed with the friendly and prompt service we received.
for Everyoneby A verified travelerfrom San Francisco
Great location!Posted Aug 25, 2014
Pros: The cleanliness and location.
Cons: Coffee in the lobby every morning would be great.
Location: My son's college is literally next door! Great place for parents to stay when visiting their students.
I stay here every time I go to Southern California, and I have to say, it is a great place to go and relax! Rooms are sized well, whether you have a double or a king.
for Business Travelersby A verified traveler
Posted Aug 23, 2014 on Hotels.com
for Personal Eventby Rosefrom Mesa, AZ
2nd Stay and still pleasedPosted Aug 12, 2014 on Hotels.com
2nd time staying at the location. Room was a little small but it was a good experience. Nice staff. I thought my room was about $10 less then I was changed but it may have been an oversight. Definitely recommend staying here.
for Everyoneby A verified travelerfrom Santa Barbara CA
Staff was friendly and helpful.Posted Aug 11, 2014
Pros: Clean and well priced.
Cons: Room service hours only go until midnight. If anything, it would be helpful to extend them to 2pm.
Location: Close to downtown Fullerton and college.
The staff was very friendly and professional. They gave us recommendations for brunch that were great! The little Irish Pub was perfect for drinks and appetizers (chicken wings are delicious!) and the hotel location was so convenient (close to downtown Fullerton).
for Everyoneby A verified traveler
They still charge you even you have paid expediaPosted Aug 11, 2014
Pros: The room is comfy.
Cons: Very sneaky people. Tried to double charge us. Too long time and many phone calls to get money back. I haven't get all my money back yet.
We booked two room for a family of four through expedia.com and have paid the rooms in full before arrival. When we checked in, the clerk asked for our credit card. She promised it would not be charged because we have paid. The next morning we got the bill slipped through our door and it clearly says balance of 0.00. I took the bill to the front desk and made sure they would not charge us for the stay. The clerk promised again we wouldn't get any charge on our credit card. A few days later, I found two room charges on our credit card bill. I called them several times and each time I was put on hold for 8 to 9 minutes. They promised they would give me the refund. I waited for a few days to see one room charge finally disappear but I was still charged for another room. I called them again. After a long hold, the clerk again promised me to get the refund in a few business days and then he hung up abruptly. I am very mad at this point. Why did they charge me in the first place? I have to check my credit card bill everyday to see that charge magically disappear. Why did I do to get punished?
for Familiesby A verified travelerfrom San Diego
Needs an updatePosted Aug 10, 2014
Pros: Friendly staff
Cons: Complete update. This place looks worn.
Location: Next to Cal State Fullerton. Near Disneyland.
Excellent and personable staff. Decor needs an update. Our only complaint is in regard to the reservation. We booked one night for two adults and two children. The reservation offered included a king size bed only. I did not notice this until the day before our trip. A quick call to the hotel resolved this. Or so we thought. We arrived and the reservation still included a king bed. The clerk arranged for a room with two full beds. (I asked for a room with two queen beds but either they do not offer it or there were no rooms available with this configuration.) A bit uncomfortable for two full size adults in one full bed. Here is a common sense thought... If a site is asking for the number of adults and children on a reservation, shouldn't the reservations available reflect rooms with the queen beds? I don't know too many families that share a king bed during a trip. In fact I cannot imagine any that would be comfortable with two adults and two teenagers sharing one hotel bed. The hotel is fine for a night but we learned through family members that a more up to date hotel was just down the street for the same price.
Comment from Hotel Management
Aug 15, 2014 by Jasmin, Hotel Management
Dear E, I'd like to begin by thanking you for taking the time to share your previous stay. I understand you experienced a few complications during your check in. I would like to clarify any information that may have been misunderstood. Our property offers 2 room types. One being a room with a King size bed, the other having 2 Double Beds. You indicated that the original reservation was booked for a King size room but then changed at check in. Unfortunately, our property does not include the 2 queen beds which why we were unable to accommodate you with that specific room type. When making the reservation it gives you the option of selecting from the room types available. Furthermore, I am pleased to say that our property will be undergoing a renovation. It is scheduled to begin with the lobby/restaurant area by December. We will then continue the renovation to the rooms shortly after.
Recommendedby raphaellofrom yuma
Posted Aug 8, 2014 on Hotels.com
the room was reserved as a queen bed with a sofa bed, enough for three persons. The room only had a queen bed and no sofa bed. very disappointing.
Recommendedby Never again Marriottfrom San Francisco
Might have been nice if they hadn't sold our roomsPosted Aug 8, 2014 on Hotels.com
We checked in around 10pm, on a fully pre-paid reservation. We had specifically chosen this hotel because we had business to conduct in the morning, and didn't want a noisy, vacation hotel. The Fullerton Marriott had given away our rooms, and turned us away, sending us to a Residence Inn right next to Disneyland (20 min away). Got up in the morning to conduct our business in the middle of a thousand screaming kids with Mickey ears. No compensation, just a weak apology.