Ratings based on 120 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Perth, WA
Nice hotel, lovely staffPosted Aug 4, 2014
Pros: the facilities are amazing and the staff are incredibly nice.
Cons: the Diamond hut pool needs revamping.
Location: anything that you want as it is only a short walk to Patong beach strip.
a relaxing and pleasant experience, the hotel staff, went above and beyond to make my stay enjoyable
for Everyoneby A verified traveler
Good place to relax yourselfPosted Aug 4, 2014
Good location, just opposite the sea. Love the swimming pools. Will come back again
for Otherby A verified traveler from Malaysia
Nice hotel close to Patong night marketPosted Jul 31, 2014
Pros: Friendly staff
Cons: Free shuttle service provided by hotel. There is only one trip per day to town therefore we have to wait for availability.
Location: Night market, beach activities
Within walking distance to Bang La Street, Phuket famous night market. Room is nice but somewhat old. We booked twin sharing room but only given one towel and one extra pillow. Restaurant nearby is expensive and food is not very delicious to be honest, especially the one nearby the cliff from our hotel. Hard to find local Thai food. Transportation is also very expensive. Free shuttle service by hotel to town - return time is too early (3pm) therefore we are not able to visit Phuket town night market.
for Everyoneby A verified traveler from Bathurst,NSW
Beautiful gardens, great location.Posted Jul 26, 2014
Pros: Gardens, staff, and the grand swimming pool with cocktail bar, in particular the pool attendant/ barman named Nueng.
Cons: The food.
Location: 20 min walk to Patong, shopping partying and people watching.
My wife and I researched for months before booking our trip, with so many resorts to choose from in the end we really just took and educated punt. Diamond Cliff proved to be a great choice. It is away from the smell and noise of Patong, but close enough to take any easy stroll or just grab a tuk tuk into town. The non-stop shuttle service up and down the hill makes getting around the resort super easy. The resort itself is made up of beautiful gardens and very well kept buildings. The staff all in all were extremely friendly and would go out of their way to help. The only down side for us was the resort food was pretty average. The restaurants are very expensive (over $100 AU for two people for dinner, go into town and pay $20) and the in room dining that we tried was not much chop. The free breakfast buffet however was a great way to start the day.
for Everyoneby A verified traveler from Guam
Nice Hotel for the FamilyPosted Jul 9, 2014
Pros: Family atmosphere, friendly and courteous staff, and the location.
Cons: Change the mattress's on the beds,.
Location: Beach and more beach. Short ride to town for shopping, nightlife and other attractions such as FANTASEA which is a really great and enjoyable show.
On arrival we were impressed by the greeting from the hotel staff. The were very courteous and friendly and handled the check in flawlessly. We were escorted to our room and all the features of the room were explained in detail and once again the staff was very professional. As for the hotel facilities and condition I had to lower my rating to a medium due to the amount of refurbishment ongoing in the hotel. We enjoyed the breakfast by the pool every morning and the food was very pleasing to the palate. We loved the pools and spa and made use of them. The pricing for the spa was very competitive and the staff excellent. Our room was always cleaned and kept in a good condition,. However, if there were one thing I would complain about it would be the bed, it was a bit uncomfortable and the mattress had seen its years. I woke every day with a backache due the condition of the bed's springs. Overall the hotel stay was pleasant and if I had the chance to return I wold.
for Everyoneby A verified traveler from a
Very well kept premises.Posted Jul 4, 2014
A small inconvenience taking shuttles and taxis back and forth, otherwise very nice.
for Everyoneby Becky from New Zealand
Highly recommendPosted Jun 16, 2014
What a great & handy location! Walking distance to the shops, restaurants & beach, beautiful views and such friendly & helpful staff! Loved the pools too!
for Everyoneby Carmine from Sydney, Australia
Excellent hotel and delicious breakfast.Posted Jun 15, 2014
Having the hot tub in our room facing the ocean made our staying awesome. Loved their spa. Of course you pay a bit more for these, but totally worth it!
by A verified traveler from England
Lovely hotel but lacks attentive staffPosted Jun 8, 2014
Pros: The grounds of the hotel and our room/air con.
Cons: Employ older, more attentive staff and improve English language skills amongst the majority of staff, inc reception staff.
Location: Patong beach is a 15 minute walk - a dangerous and unsightly walk as there are no paths and lots of unfinished work going on.
When we first arrived we thought 'wow' but we were very disappointed to discover that the hotel appears to be largely staffed by very young people with little knowledge of the English language and appearing to be inexperienced in making guests feel welcome. An example of this was the Seabar, where we went every day during happy hour - we were the only 2 customers and felt like we were disturbing the peace of the 2 female bar staff and were not made at all welcome. Also, we ate at the Ocean view restaurant every lunchtime and yet on our last full day there, were refused the poolside combo menu that we had chosen from every other day of our stay. This was embarrassing and totally out of order and we went elsewhere to eat when all we wanted was to relax in our own hotel! After this, in the evening we had room service and stopped in our room all night watching a film. We were glad it was our last night and looking forward to leaving this hotel/resort.
for Couplesby Rob from Brisbane
Hotel Condition and servicesPosted May 22, 2014
Pros: Pool complexes and Italian resteraunt
Cons: Breakfast menu and quality
Location: Patong beach
Large rooms somewhat dated, Thai décor, comfortable but hard beds. 5 good quality restaurants associated with resort. Recommend the Italian. Breakfasts average and coffee diabolical..........go elsewhere for breakfast. 3 pools and beach access, great for relaxing and having a cocktail.