Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointing at staff attitude and poor training.

Posted Jan 23, 2015
Pros: Convenient location to Kirkwood and highways
Cons: Better staff training. Arrange for parking spaces to be assigned to hotel guests rather than bar flies.
Absent staff at disk during check-out in Sunday morning, and seemingly unaware (or did not care) about a fire alarm that cleared the third floor Saturday afternoon. There was also no parking for hotel guests over weekend evenings, because the hotel is next to a loud, noisy bar, whose customers took all the spaces. We used to stay at this hotel in past years, but will never do so again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jan 1, 2015
Pros: The location was very good, near the function I was attending. The wait staff in the restaurant was good and the continental breakfast was good.
Cons: A little more professionalism at the front desk and clearer signage for the elevators and to the restaurant.
Location: I grew up near this location many years ago and a great deal has changed, although Steak and Shake is still next door.
Stay was generally OK. This facility has had some upgrading but shows its age in others. Although certainly presentable the floor, new vinyl flooring, needed a better sweeping. Ingress/egress is what it is as this is a high traffic intersection/interchange but was a bit confusing coming from the west. Front desk staff was helpful although the custodian had to find the desk clerk for me when time to check out came at 10 AM. Also the front desk clerk at +/- 8:30 AM Wed. Dec. 31 engaged in overly loud and informal conversation with two other women, I doubt guests, that seemed to be out of place for the front lobby of the facility.
2 out of 5
by A verified travelerfrom St. Louis, MO

Unless other people staying in hotel NO HOT WATER

Posted Dec 19, 2014
Pros: Location, location, location! Very close to many different restaurants, West County Mall and other every day shops you would need. Close to Highways
Cons: Everything I mentioned above.
Location: Close to Highway 44 and Highway 270. Too many things to do and not enough characters to tell you! LOL!
Our room was located right by the front desk. The hot water tanks are located on the opposite side of the hotel. Therefore, the hot water did not reach us unless the hotel above us was occupied. This I found out from the maintenance people checking on our "no hot water". The WIFI was very weak or not working, my daughter had to go across the street to another restaurant just to do her homework daily! We made numerous calls for technical support but that didn't work. One day I waited till 5:00pm for housekeeping to clean our room. Do No Disturb sign was on door, but I left at 10:00am and returned around 3:00pm and room was not cleaned, I had to call. There wasn't a continental breakfast available, just coffee.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Very pleasant experience with easy access to stores and restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom memphis, TN

Close to highway and a couple good resturaunts.

Posted Oct 30, 2014
The woman behind the desk was very helpful and was able to get me set up quickly. I've recently started traveling quite a bit and through many states and this hotel chain seems to yells the best results. The lobby and rooms age very clean and inviting. The beds are very comfortable and the cable has every channel you could ever want. I will be looking forward to staying here again the next time I'm in town.
5 out of 5
Recommended
for Couples
by sheilafrom kansas city

clean, modern enjoyed

Posted Oct 28, 2014 on Hotels.com
There needs to be a holiday inn sign on the front of hotel
1 out of 5
Recommended
for Couples
by josephfrom San Clemente

Never again.

Posted Oct 28, 2014 on Hotels.com
We will never stay at a Holiday Inn again. The room was like a shoebox and very cramped. Also, the room was stark and cold - not warm and glowing with drab furnishings, no carpet and plain paint scheme. We felt that it was just a place to lay your head rather than a place to take refuge after a day of touring. Staff was nice but didn't seem interested in our stay. I will avoid this hotel and any Holiday Inn in the future. Room was a least quiet on the ground floor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2014
Hotel was nice. Pretty easy to get to off the highway. Room was clean and staff was friendly. A nice place to stay for 2 nights while visiting family. Would stay again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ?

Not bed

Posted Oct 12, 2014
Good Rooms very clean good good good good good not more to say nice clean pools
5 out of 5
Recommended
for Personal Event
by Davefrom Illinois

Very nice.

Posted Oct 12, 2014 on Hotels.com
The room was clean and comfortable. The hotel is going through a renovation, so we stayed in a recently renovated room. The room had an upscale flare, modern, roomy, and set for a busy traveler. The location is great with many restaurants near by.