Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort !

Posted Jan 24, 2015
Great staff , Food , condo setting with patio had a great stay . What would make it perfect is a new bed and a air freshener
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Resort close to Temecula, California.

Posted Jan 21, 2015
Pros: Everything!
Cons: Nothing!
We had a problem with noisy neighbors, but the staff handled the situation and we were very happy!
1 out of 5
by A verified travelerfrom seoul

방은 최근 사용하지 않아서 인지 냄새와냉기 방의 히타는 고장 밤늦게작은 전열기 가져다줌

Posted Jan 20, 2015
물은 세수하기도 힘들만큼 양이 적게 나왔음 .. 미국에 수 많은 여행은 했으나 이런 호텔은 처음봤음 이런 호텔은 취급 안했으면 좋겠음 이 호텔을 인해 익스페디아 호텔평점에 의심을 갔었음...
1 out of 5
by A verified travelerfrom Orange County, CA

Stayed there New Years Eve. Never again!

Posted Jan 7, 2015
Pros: Location
Cons: Staff, Services, attentiveness to customers needs.
Location: Wine tasting. Pala and Pechanga casinos.
The hotel seemed to have been running a skeleton crew, although apart from quite a few people coming down to the area for New Years parties at the two large casinos in the area AND a fairly large wedding taking place on 12.31.14 , one would think they would have their restaurant serving at least some basics (they only had a 3 course fixed menu). New Years morning we were woken up by an extremely leaf blower right at our door at 9:45 AM. It wasn't that early, but most people were out for New Years part of the night AND there was a large wedding party staying there after the wedding. You would think hotel management would have some consideration and forethought about noise on New Years morning, but I guess its just too much to ask. All other services at the hotel were cut down to a minimum, but leaf-blowing seemed to be a top priority. Multiple calls to the front desk to complain brought absolutely nothing. The leaf-blowing continued right outside the balcony and all over the territory.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bakersfield, CA

Very nice anniversary get away!

Posted Dec 9, 2014
Pros: Very clean. Beautiful property and resort.
Cons: Better training for new servers in dining room. All but one were great! But the one was very distracted and unorganized.
Location: Temecula! If you've never been there its well worth a visit. Lots going on for any age group. Area lakes, and many casinos near by!
I booked Pala Mesa knowing that we wouldn't be golfing on our anniversary. But after staying there, we will be back to golf as well. This was a pleasant surprise! I don't normally fill out surveys, so this exception is because we truly enjoyed our stay! The executive room was extremely private and the balcony overlooking the forest was really nice. If there was any doubt about staying there, we lost it at the front desk by being greeted by a very professional staff. Food was great at the restaurant, and we ate several meals at the property before heading out to enjoy the area.
3 out of 5
by A verified traveler

Posted Dec 4, 2014
Pros: quiet
Cons: This hotel should provide a microwave and a better refrigerator. The current refrigerator looks like 50 years old type of model. These types of amen
This hotel should provide a microwave and a better refrigerator. The current refrigerator looks like 50 years old type of model. These types of amenities are not expensive at all and the hotel should consider upgrading all their hotel rooms with a microwave and a better refrigerator.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Glendale, CA

Beautiful setting

Posted Dec 1, 2014
We were very pleased with our hotel experience. The setting was beautiful and extremely relaxing. The room was very comfortable and clean. We definitely will stay here again.
2 out of 5
by A verified traveler

Posted Nov 24, 2014
Bath room not very clean, Hair on towels. Outdated decor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
The gentleman at the registration was great. Extremely helpful and very nice. Our room was up on the hill which we likes very much gave you a feeling of being in the mountains. I feel the rooms need to be updated our furniture was falling apart and everything is kinda dated but otherwise a nice facility.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet relaxing stay...

Posted Nov 22, 2014
Room was nice, everything we needed. Will go back again.