Ratings based on 428 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Posted Jun 18, 2015
Pros: The staff was wonderful and always ready to help and answer questions. Room was very clean.
Cons: Could use some up-dated furniture
Location: Not really walkable to stores. Shuttles and taxis available. Not much to see on the island, but the beaches are superb. Activities are pretty pricey
We were delivered to our first room and we began to realize that it was not at all what we expected. It was ground level with a slight musty smell, furniture a bit on the worn side, and much to our surprise, twin beds. (not requested) We were two women traveling and wondered if we were being taken advantage of by just accepting this accommodation. We complained in a very nice way and were immediately switched to a very nice room.
4 out of 5
Recommended
for Everyone
by A verified traveler from new paltz ny

spectacular beach!

Posted May 28, 2015
Pros: see above. the beach the beach the beach
Cons: have important personal care items available for purchase at the front desk. Faster service at the restaurant.
Location: location was gorgeous. everything is very expensive. the most affordable local excursion was to half moon bay for real reef snorkeling
the beach was the most beautiful I have ever seen. The ocean was crystal clear and the sand felt like silk. it was thrilling. Our room was lovely and we had an upper floor which gave us a lovely view that we had not expected. the staff were exceptionally nice, but everyone on the island yesses you to death, so you never know what's true...the restaurant food was very good, more affordable than many of the other resort restaurants but the service was very very slow. One day the hotel had NO beach towels, all day. The snorkeling gear is worthless because there is nothing to see underwater but sand. both a good and bad thing. We felt so relaxed and it felt luxurious and rejuvenating.
Comment from Hotel Management
Jun 1, 2015 by Resort Management, Hotel Management
Thank you for your positive review. We are delighted that you enjoyed your room, and Grace Bay Beach, which was recently voted #1 in the Caribbean and #2 in the world! We will immediately address your feedback regarding the towels and the items for sale at the reception centre. For future reference, please know that a fabulous snorkelling reef is located about a 15 minute walk from the resort. Please stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort on the beach

Posted May 28, 2015
Beach was very nice. It was great to have the complimentary kayaks, paddle boards and beach umbrellas! The restaurant was also very good and right on the beach.
Comment from Hotel Management
Jun 1, 2015 by Resort Management, Hotel Management
We are pleased that you enjoyed your stay and we hope you will stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted May 28, 2015
Great hotel with nice pool and beautiful beach. We stayed without two young kids. Service was wonderful, staff very friendly, restaurant was tasty and beautiful setting. I recommend for anyone.
Comment from Hotel Management
Jun 1, 2015 by Resort Management, Hotel Management
It was our pleasure to host the recent visit by your family. We appreciate receiving your positive feedback and we hope to have the opportunity to be of service again on a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Wonderful Experience

Posted May 24, 2015
Pros: Most Everything!
Cons: The freezer in the refrigerator struggled to freeze, but you can get ice at the bar. Some of the plastic beach toys need to be replaced.
Location: This location is ideal for a beach & water vacation, not much else on the restaurant other than some great restaurants.
Stayed here for our son's wedding on the island. Staff was extremely friendly, rooms are very nice dinner on the beach was very good. We would stay here again
Comment from Hotel Management
Jun 1, 2015 by Resort Management, Hotel Management
We are pleased that you had a wonderful experience when you stayed with us for your son's wedding. We regret that the plastic toys on the beach were not in excellent repair. New ones have been ordered. Please accept our apologies for the issue you had with the freezer in your refrigerator. We do hope you will stay with us again.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

BEST KEPT SECRET

Posted May 19, 2015
We love staying at The Alexandra Resort. The highlight is dinner at the MANGO REEF RESTAURANT. Service is impeccable.
Comment from Hotel Management
May 26, 2015 by Resort Management, Hotel Management
Thank you for your positive review and continued patronage. We truly value your business. Please stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Beautiful property with gorgeous views !

Posted May 18, 2015
Pros: The extremely large patio had both lounge chairs and a table with 4 chairs . The view with my morning coffee was fantastic!
Cons: None of the areas ever had change for larger bills.
Location: Mango Reef restaurant is on the premises and excellent. Local restaurants are nearby by taxi, with reasonable rates. Shopping area close as well.
The property is on a beautiful stretch of Grace Bay. Our suite included a large sitting room, kitchen, bedroom and a very large bath , with an additional half bath. We also had apartment sized washer and dryer, all kitchen appliances and refrigerator, property wide WiFi and a view of both the pool and ocean. Absolutely beautiful!
Comment from Hotel Management
May 26, 2015 by Resort Management, Hotel Management
Thank you for sharing positive feedback regarding your recent stay. We apologize that our team was not able to make change for you. Please know that your feedback has already been addressed. We do hope you will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Affordable high quality resort at great location

Posted May 10, 2015
Pros: Easy walking distance to other resorts, nice quality, friendly staff, good food and drinks/pricing. Rooms are big and of high quality.
Cons: Shuttle service tends to be slow, they run on "island time" so call shuttle earlier than you really need it.
Location: On Grace Bay; near other nice resorts. You can walk to many other resorts and have food or drinks. Can take a cab to other restaurants and shopping.
Great location on Grace Bay. Easy walking distance to other resorts and restaurants. Very affordable for the area; you will see other resorts that are much nicer and also those that are much less nice so this is really middle of the road. Food and drinks are very good; the Mango Reef is a great restaurant with a wide selection of food. The bar has a wide selection of drinks that are priced better than nearby resorts. Pool is nice and has swim up bar but doesn't overlook the ocean. Nearby resorts have pools with ocean view. We went as a couple and had a great time, and we also saw many families there with young kids who seemed to also have a great time.
Comment from Hotel Management
May 18, 2015 by Resort Management, Hotel Management
Thank you for your positive review. We are pleased that you enjoyed your stay and the resort's facilities. Please stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Wonderful! Would come back! Loved the kids club and the facilities and staff. Great restaurant and on the beach dining!
Comment from Hotel Management
May 11, 2015 by Resort Management, Hotel Management
Thank you for your positive review! We look forward to being of service on your next visit.
4 out of 5
Recommended
for Couples
by A verified traveler

The Best Stretch of Beach in Turks & Caico's

Posted Apr 29, 2015
Pros: The Beach was awesome! One of the best in the world.
Cons: The pool and pool bar could be improved.
Location: The location was very central. 15 minutes from the airport. Close to Intown Shopping, Restaurants, other Beach front hotel bars and restaurants.
Our stay at the Alexandra was very comfortable and relaxing. We had an Ocean Front Suite on the first floor with a spectacular ocean view. The unit was well equipped, modern and clean. Housekeeping & maintenance was excellent. The Mango Reef "outside" restaurant was convenient and the food was good with plenty of options. The staff at the Hotel and the Mango Reef were friendly and attentive. I have to shout out to Ramon at Mango Reef, he is the best Waiter on the island and his service was impeccable. He loves what he does and it shows. He became a friend and one of many reasons why we would come back to this hotel. The concierge was friendly and informative about the island life, excursions, place to see and eat. We did not feel the need to rent a car as, there was always a shuttle or taxi around to take us where we wanted to go. Cab costs on the island were very reasonable.
Comment from Hotel Management
May 11, 2015 by Resort Management, Hotel Management
Thank you for your positive review. We hope you will stay with us again.