劳伦斯 2 星级酒店, $66 起

“Breakfast was descent clean and quiet rooms”

“Terrible customer service. Front desk are not trained and just tell customer inaccurate information. I called to see how to cancel my reservation because of the snow storm that was coming in awhile back and the front desk woman who answered the phone told me yes I can cancel. “I asked if I would get the $149 refund “ she said yes and that she would cancel as soon as she was done help another customer. I never got the refund. Went back and forth with Expedia who had to contact the hotel who now……

“Great Property, but Service Needs a Personal Touch I had mixed feelings about my recent stay. On the positive side, the rooms were spotless and the property itself is in excellent condition. However, the service didn’t quite live up to the surroundings. I believe great hospitality is all about the little things, and a few details were missed during my visit: A Slow Welcome: After a long flight delay, I arrived around 8:00 PM. Unfortunately, the reception desk was empty. I waited about 10 minutes……

“The room was clean however not in the best condition. The headboard on the bed was peeling leaving black flakes all over the bed and the foot stool was peeling as well. We were there for a wrestling tournament but a lot of the kids were running wild throughout the halls and up and down the elevators and breakfast was ok. Cereal/oatmeal/eggs/waffles/ muffin/scone/bagel/yogurt. I was disappointed that they ran out of milk. And no microwave in the room. All of the ice machines on all three floors……

“It was good for me ”

“早餐虽然简单 但是也还冷热兼顾 虽然没有水果 但是果汁提供 房间比较大 ”

“Place was excessively dirty. Water in the bathroom couldn’t reach warm temperature. I practically had to break the handle over to the left to get a little bit of warm water. The same with the shower all of a sudden you wood wind up getting a blast of cold water. ”

“Room was clean and comfortable, but good use some updates/TLC. Jacuzzi tub was amazing. Gas fireplace was a nice touch. Staff was super friendly and check in was very easy (we did the pre-registration through the links sent by hotel). ”

“Best stay in South Haven. Comfortable beds, cozy rooms, friendly staff, happy hour where you meet the fellow guests and a delicious breakfast. Todd is a property favorite. We look forward to our next stay at Hotel Nichols. ”

“Place is great only complaint is Expedia tells you it is a continental breakfast included and that is not true which was disappointing considering we were flying out in the morning so we wanted to eat breakfast beforehand but the restaurant cost was a little pricey. ”