“The property manager did not contact me with the instructions to get access to the apartment. I was left with a 3-night booking, from 23rd - 26th March 2026, that could not be honoured.
Then on 30th March I received an email advising the property would not be available on the dates I booked, due to "operational issues".
As an unreliable service, I would never recommend this property.”
“The check in experience was terrible.
We had trouble using the fob in the elevator. Even though it was the same fob that got us inside the building.
We had misunderstood the actual address of the property - we went to 254, but the actual address was 258. This was exacerbated by the fact that the fob got us in the building. It was assumed that we would arrive by car - which would have brought us to the correct number. However we arrived by foot. The third party that this was outsourced to……