“We communicated few times with the facility to pick us from the airport. The type of car and the rate was agreed to, but when we arrived no driver was there. After waiting for about 30 minutes we called the driver at the number provided to us. The driver said no one told him to pick us from the airport. We then took a prepaid ride from Airport which was only 1/3rd of the amount we agreed to pay to the hotel. Otherwise everything went well.”