“The hotel’s location is great, not far from main street. They also offer a free Shuttle bus to take customers to the busiest area in town, so, you don’t have to worry about parking !
We reserved a water view room. It had two big windows , one of the curtain is broken, and they said they are out of batteries, so can not fix it during our stay, so we had to keep it closed all the time. So we can not see the water view from our bed, also because it is too broken, it can not really block the……
“The pictures online were what sold us to book here. The staff and services however were poor. They did not care that our AC unit leaked all over the floor next to the bed soaking the carpet and the kitchen downstairs was so expensive for the low level quality food. Front desk staff were unprofessional. They cared more about getting their smoke breaks than welcoming new guests and helping out when asked.”
“A room with a waterfront view is nice. Waited more than 30 minutes to just get acknowledged at the dinner restaurant by the water, then after waiting another 15 minutes of being ignored...we left. Decor is tired. There are better choices to stay in Newport. It's an expensive hotel, and should at the very least have better service.”