“We stayed at Hotel Sumratin for five nights and had a fantastic experience. As a new hotel, everything is finished to a very high standard. The rooms, public areas and facilities were all spotless, and the attention to cleanliness throughout our stay was excellent.
The service was consistently friendly and professional, and the hotel grounds and restaurants were beautifully maintained. The breakfast and dining options were of a high quality, and there are also plenty of great local restaurants……
“During my recent stay at Rixos Dubrovnik, I booked the top-tier Spa Suite, expecting a genuine five-star experience.
Unfortunately, nearly every interaction fell short: examples:
- At checkout, I waited over 25 minutes for a bellboy despite multiple reminders until our butler stepped in and we nearly missed our flight
- At breakfast, a manager passed a simple coffee request to a trainee, and only after multiple repeats did the butler fix it.
- A pre-booked dinner request at their restaurant……