3/5 Okay
Linda
Apr 15, 2019
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great Location, Horrible Customer Service
We were upgraded as a compensation for PLS apartments double booking. This only happened because when we arrived at the apartment, Sammy one of the staff, asked to lock up one of the bedrooms in the 2 bed apartment that he brought us to so that we would not have access to it. When I explained to him that I felt this was unfair as it was their fault that we didn’t get our initial booking due to their double booking, he then left the room open so that’s how we got the upgrade. We were happy with the cleaning of the apartment every 2 days. We were not happy that there was no tennis court as advertised and there was no WiFi on the day before we left. I left several messages with Sarah, the manager of the property and she did nothing about getting us reconnected onto the WiFi. So on the day before we left, we had no WiFi. Instead she was more concerned about requesting that I change the review I had written on the day we checked in. An airport shuttle service was advertised but we didn’t get one on the day we arrived at the apartment because Sarah said she was unable to provide a shuttle for us as we were not arriving from the airport. When I asked for a shuttle for the morning we were leaving, Sarah said they don’t usually provide shuttle for drop offs but she would make an exception. I asked for a 5.30am pickup time and Sarah sent me a text at 6.04am on the morning we were leaving to say that the shuttle was running late so we had to take a taxi to the airport.
Stayed 13 nights in Apr 2019
