Ratings based on 361 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas Tx.
Older hotel that charges for everything
Posted Sep 3, 2017Ill keep this short and sweet. The hotel is older and kind of musty therefore making it overpriced. If you are thirsty then get something before you get here. There is not vending machines on each floor like there is In every hotel in American. They do however have a lockbox in the room where a can drink is $4. I won't be back.
by A verified traveler from miami
Excellent Tollway Galleria location
Posted Aug 23, 2017
Pros: Location is excellent
Cons: Clean but time for a refresh
Location: Near "restaurant row"
This is the best quality hotel for the price in the entire Galleria area. A four star quality hotel with a very good restaurant.
Comment from Hotel Management
Aug 24, 2017 by general manager, Hotel Management
Dear jude,
Thank you for taking the time to share your recent experience with us and I am happy to hear that you enjoyed your stay and our location.
We truly appreciate the kind words and hope to welcome you again in the near future.
Respectfully,
Jorge Landa
General Manager
by A verified traveler
Posted May 30, 2017 on Hotels
Hotel needs updating, peeling wallpaper, luke warm shower; staff were friendly, great complimentary shuttle service
by Jeff
Ok Stay
Posted May 30, 2017 on HotelsThe AC wouldn't cool the room. The temperature showed 60, but felt like 80. No hot water to take a shower. We took a shower late at night and early morning hopping we had hot water. Did not matter what time we took our shower the water wouldn't get hot.
by Barbara
Posted May 22, 2017 on Hotels
by Beverly
Delightful
Posted May 21, 2017 on HotelsGreat location. Friendly staff. Great restaurant service. Nice bed. Friendly & accommodating front desk staff. Bar service a little slow. Overall good experience
by A verified traveler
Posted May 15, 2017 on Hotels
Leak needed repair, some water-damaged areas noted.
by Dale
Great venue for a wedding
Posted May 5, 2017 on HotelsStayed for a wedding that was handled impeccably by the Intercontinental.
by A verified traveler
Posted Apr 20, 2017 on Hotels
by michael
A hotel with good food and great service
Posted Apr 6, 2017 on HotelsThe hotel is quite attractive but not exceptional. The hors d' ouvres and drinks at a reception were very good and the service and food at breakfast the following morning in the dining room were outstanding. The entire staff knew what it was doing and was super attentive. Moreover, the chef really knew how to cook omelettes! In this day of no personal service, we old timers were truly impressed. For this reason alone we'd stay here again