2/5 Poor
Mohamad
Traveled with group
May 16, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities
Very appointing. Let's start by the fact that the room that I got had very dirty floors. There were a couple of cashews under near the bed the carpet. Very hard to miss if you're truly cleaning the room well. When you open the door, the actual floor had dirt on it.
I tried to call downstairs to realize that the phone is not working.
As I checked in late at around 11:00 p.m., I waited till the next morning around 9:00 a.m. to go downstairs and let them know.
I let them know at 9:00 a.m. and they said they will vacuum the floors and take care of the dirt along with the phone.
By 2:00 p.m. nothing happened. I called the line from my cell phone to explain and the gentleman was very nice to offer me to change the room. I changed the room which was less dirty.
They have a note mentioning that they will not do automatic housekeeping and it will be on request. I called around 12:30 to request housekeeping and they said that I should have done that before noon but they can send for towels. The day passed and I never received the towels.
Again disappointing. Definitely not a 3 star level. I have stayed in better motels before
Stayed 3 nights in May 2022