Alberto Rouges Cultural Center Tours

This hotel should not be rated as 4 stars. The guy who welcomed us in the lobby the first day obviously did not want to be there, I asked where to park our car and he said: “last name?”, I said, we have a reservation but want to make sure the car can be safely parked before we check in, he said again: “last name”. So, I gave him my last name, he put a paper in front of me and asked me to fill it, I offered ID and Credit Card, and he declined! This is the first time I check-in in a hotel that did not ask for ID, very rare… Then, the place is not well maintained; the only reason they have the stars is because they offer a safe and ropes in the rooms. They don’t have AC on in the common areas (very hot!), the elevators are dirty, the rooms are not maintained, furniture is broken in many places, the mini fridge had three things: water x 3, period! The pillows were awful; we did not sleep well any of the four nights we’ve stayed. The shower in the bidet did not close at all, so you better be sitting on it before you open the water, or you will be making a mess! Breakfast: Very first day, scumble eggs were bad, and I mean BAD, all guests were complaining of the color and smell until they came and remove it. Not recommended at all!

Excellent 5 Stars to hotel

Good place to stay. Staff was helpful with tourist needs. A bit off in the attention to details like missing supplies in the room and Door does not close on its own.