Alsace-Lorraine Castle Hotels

"Excellent position for the train station & the old town. Room was small but had everything we needed. No tea making facilities but we could make drinks in the lobby at anytime. Breakfast was fantastic. "

"Great location and the front desk was very helpful. Within walking distance to all attractions. "

"Amazing people "

"Everything was lovely."

"ok"

"Breakfast was good, gym has just a couple of treadmills and a bike, really basic. Overall good "

"The room was great! The staff was wonderful!"

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."

"Charming Hotel and rooms in an excellent location. Staff were super friendly and the buffet was great. "