We went several times to Italy and were always welcomed cordially. This time was different after two days. We went with friends and had breakfast together with them (4 persons in total). Obviously the kitchen staff was overstrained with delivering four espressi more than twice for us. Nobody told us that the coffee was restricted (which actually would be unappropriate for a hotel like this). So they just put the coffeepot from the machine (for the thin cafe americano) directly on our table. I asked twice (once in Italian and again in English), if this was espresso and the employee lied directly to my face. We would have paid for more espresso - but I have never been put on to someone in such a bad manner. We went to the reception and asked for help and instead we were accused of drinking too much! The reaction of the reception lady was so inappropriate.
Additionally our friends were charged 150 € for a piece of the bath tub they NEVER used! And at the reception my husband and I were asked to tell our friends that they have to pay - this is not how a hotel works!
So all the nice view from the hotel and the sunny time in Atrani (an amazing and charming village with nice restaurants and very friendly staff!!) was overshadowed by our experiences in the hotel. We called Expedia and they reacted understandingly and helped with advice.
I would totally recommend Atrani and all the Amalfi coast - just not in this hotel.
Comment from Hotel Management
Sep 15, 2016 by Lucibello M.Carmela manager, Hotel Management
Thank You for Your kind review,but we suppose You are rewing a wrong hotel!
Our rooms are very well cleaned every day with refreshing bedlines and towels.Airconditioning, hairdryer and wifi need not to be repaired then they works very well.The Hotel is a new one(2010).
It is clear that's You are telling lies,beacuse soon the day after Your stay(7nights),You should complain ...
That's not happened!
You are only complaining because the last day of Your stay we notified the domage Your friends caused to the hidromassage bathtube in their room,that they used of course evey day.
They payed nothing more that they had to.
At check out they requested two different bill,one for their stay and one for the few extra they had on the solarium(euro 26,00) and they had a regular invoice.
No money for the bathtube broken and no money for all drinks and foods You had at breakfast.
We do not require extra money for breakfast but it should be the common sense of people...and it was not Your case.....
We hope to have finally clarify what is seriousely and honestely happen and we hope You will stop with unusefull lies........