3/5 Okay
Wajiha
Traveled with group
Jul 11, 2022
Liked: Cleanliness, amenities, property conditions & facilities
This could have been a perfect rating but I had a negative experience, but let me start with the positives.
The majority of the staff were lovely and friendly, and there were lots of options for breakfast. It is a 3-star hotel but should be a 5-star as it is stunning and very convenient, with an outdoor family-friendly pool, and lots of things available including a fridge/freezer, kitchen (full utilities), complimentary tea/coffee, and washing machine. The suite was spacious and seemed like we were staying in a studio apartment - we loved it! We were able to call a taxi to our hotel everyday and travel wherever for a reasonable price.
I had a negative experience with a staff member called Korai. He was unfriendly and didn't treat us well. When we called reception, he had an unfriendly tone and often hung up. One time, we asked if we could order hotel snacks to our room later (e.g. sandwich, chips etc) and he said fine. We later came down and he said we can't order as the kitchen closed. He did not inform us before, so we returned to our room. He did say we can order food from his phone so we came down again and ordered KFC/Burger King. He confirmed it and showed us the delivery time for 10.30-11pm.
We called around 11.15/11.30pm and he said another 5 mins. We came down at 11:45pm and another staff told us Korai's shift ended and he left. We had an early flight the next day and slept on an empty stomach, with no dinner.
I would stay again but steer clear of him.
Stayed 6 nights in Jun 2022