Apurímac River Tours

While the hotel itself was nice, if a little noisy, it was well located and had a lovely terrace area. Unfortunately, our experience was let down by how the hotel handled an issue with our room. We'd specifically paid extra for a room with a bathtub, as we were arriving after a multi-day hike and were looking forward to a relaxing bath. However, when we arrived, we were given a downgraded room without one. When we raised this with the staff, they weren't particularly helpful. I gathered that our original room had been given to someone else. Instead of offering a refund for the difference in room price, they offered us a bottle of wine and a $2 taxi ride (which initially took us to the wrong place in any case) and told us to contact Expedia for a refund. We subsequently contacted Expedia, who made multiple attempts to reach the hotel to approve the refund, but received no response. Overall, a nice hotel in a good location, but it's a shame that the poor customer service let it down.

No pool no heater , location is ok ,don’t let money in your room stealing

I like so many reasons,it’s quite, clean and private rooms allow us to stay in one place and have a privacy