Arefu Vacations from $354

There was a very bad smell coming from the sewers. There wasn’t bedding for two people. There was a 120 cm bed with one blanket. I slept on the sofa, which wasn’t a sofa bed as described. There were basically no glasses, knives, forks, etc.

When checking-in, they tried to charged us more than was indicated in the Expedia receipt. We had to insist in paying the correct price. We also asked for the complementary bottled water promised through Expedia. We were told there's nothing complementary. So, at midnight, we had to find a convenience 24 hours store, on a rainy night, to buy some bottled water. Next day we found in our room an apology letter and I bottle of wine, probably due to our checkin review. This cannot be considered a 4 stars hotel. None of the perks promised through Expedia, such us complementary bottled water, and discount at a nearby restaurant were offered to us. The last 24 hours of our stay dirty laundry was throw on the hallway floor.

4 nights, 1 of 1litre of water. This hotel was £600 for those 4 nights as sole occupancy. Shower head touched the ceiling and asa shower was turned on it went everywhere but down. Best thing about the hotel IMO was Ted's coffee (flat white). Food items weren't great.

Parking - I wouldn't stay here if you need parking. We were unable to get into the carpark due to the steep ramp going in which caused our bumper to scrape. We then had to find a public carpark of which there aren't many and pay for it ourselves. The staff weren't particularly helpful here. We had a VW Passat so I Imagine a lot of of cars will have this issue. Our room smelled quite bad - luckily the night shift manager was very helpful and moved us to another room on the same level.