Arena Thun Tours

Very friendly, prompt and helpful check in process. Very comfortable bed, excellent bathroom. Nice and inviting hotel.

My stay at the Romantik Hotel Beau Rivage was excellent and everything I needed for travel. The room had a comfortable bed, a refrigerator, and a balcony with a stunning lake view, plus the sauna overlooking the water was a great bonus. The location was perfect—easy check-in, close to a boat cruise and a nearby convenience store—and although there was no microwave, that’s common in Switzerland; overall, it was everything I dreamed it could be.

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.