Arles Way Tours

Fantastic stay at this top-rung hotel. Given the overall pricing tier of the Chateau & Relais, the staff while friendly, at times seemed overwhelmed. Perhaps better training will help.

The hotel is a beautiful property in the most perfect part of center of Montpellier. The room was perfect. Great view. Great size. Clean and simply perfect. We dined at a the fine dining rest. One night. It was simply perfect . What is missing in this hotel is great experienced staff. We stayed for a week in this hotel. The young girl that helped us check out and one other young lady were ok. Everyone else. No comment. The bar manager was one of the worst we experienced. My husband had a special request. We waited for half an hour and we never received our drink so we just cancelled our order. The hotel reception the night before our departure told us there is problem with the electricity. Helping us to change our room but when we were telling him we don’t wanna move to a room smaller than our original one he gives you a service with no eye contact. We travel around the world and always in 5 star hotels. The staff of this hotel were from from what you expect in 5 stars and that was disappointing.

My family had an amazing stay here. The hotel is charming, extremely clean, and the rooms are superb. We will come back !!