Artzentales Vacations from $617

Accommodation was incredible, they've thought of everything in the room. Kitchenette was very well appointed and the pool area lovely. We had an issue with toilet plumbing and called at 3am for assistance and nothing happened until repeated contact around 6 hours later. It wouldn't have been so bad had a communal toilet been available to use but there wasn't. It did make you realise how much a front desk or onsite team is needed when faced with an issue.

Beds were good altough the bed covers were stained everything else was good.

Great hotel. Clearly freshly refurbished and excellent facilities. Staff were extremely attentive - everyone we bumped into in the lift, for example, even junior team members, asked how we were and whether there was anything that they could do to improve our stay. Shows a great culture! Only downsides are a bar that shuts very early (10pm) and a LOT of mosquitoes in the outdoor pool area - they give bug spray it we had to retreat late afternoon or after rain.

They asked me if i wanted to upgrade first when i checked in for another $75 a night... i said no, I'll keep the room I paid for. Then he said ,The king bed room with a fountain view room that I paid for was not available upon arrival, they only had queen beds left and asked me if that would be ok, I did not want queen beds so i said I guess I'll have to take the upgrade then, to get the king, then I get charged $85 extra a night. Smh. If you give away my room, then you should upgrade for free. This wasn't my fault, it was yours.... It reminded me of the Seinfeld episode with the rent a car. I'll stay somewhere else next time.