All kinds of bugs in the room
Posted Jun 11, 2015
After checking-in we arrived at our room and when the bellman was leaving a roach made its appearance. We called front desk and we were "upgraded" to an "executive room", which was exactly the same as the "normal room". The hallways smell like Raid that can be the explanation of a pest control problem (roaches for example), therefore is very uncomfortable to sleep in this place. Rooms and bathrooms are extremely tiny.
The front desk staff is TERRIBLE! Zero customer service. They presumably have one pen per staff, therefore if you are signing your check-in (or any other paper) and another customer comes to the front desk to sign something else they take the pen from you and give it to the second customer, it doesn’t matter if you are in the middle of your signature, if the other person needs the pen they will take it from you, SUPER RUDE! Also if you are talking to them about anything like making a taxi reservation and a second customer shows up they leave you talking and start talking to the other person.
Just the staff at the restaurants and the taxi drivers are good. If a clean room and good customer service are your priorities this is not the place (and my guess is that you want those two things during your vacation).