Viajes a Baceno Todo Incluido Vuelo + Hotel

Everything was perfect. The hotel is beautiful, and the staff was kind and welcoming. But the best part of our stay was the concierge, Bernie. He helped us with everything from booking excellent restaurants to arranging our train tickets and rental car. He made our trip so easy and enjoyable. Thank you so much, Bernie, for everything you did for us. We hope to come back very soon! If you stay here, be sure to ask for Bernie he’ll take care of everything!

Este lugar es Iara tener tiempo para disfrutarlo, las habitaciones con aromas exquisitos, amplias, cama y almohadas muy confortables.

The Hotel is in a beautiful location and first impressions are superb. There is a small plaque suggesting that’s it’s a boutique hotel where I would rate it less so. It lacks such detail and finesse. Our family room for four was inadequate in terms of a small sofa bed. They should have family suites. The staff are all happy yet they could do with more training and again finesse on the personal service side - particularly at the restaurant where we felt ignored at times. The younger staff being better than those above them. The reception staff were great. The restaurant has a limited menu and is expensive, so most opt for the cheaper yet delicious pizzas. No pasta or salad to choose from and the other dishes are very small. There is no real, cozy/elegant/boutique bar area, just one that is an unmanned, used to service the restaurant. Breakfast is amazing but again, the breakfast area could be so much more homely and elegant - airing boutique. There is a shuttle to town but nothing late so you have to get a taxi back which isn’t easy or great. I would try another hotel in the same area again first but would definitely go back. It would be great to see these improvements to give it a higher rate and review.