Bad Berleburg Vacations from $325

No A/C or even a ventilator provided during very hot nights. Seems understaffed.

All personal were very efficient,friendly and helpful. The rooms were very clean ,our view was excellant,.. i had reserved a double room for 2 with 2 twin beds,i was given a double occupancy with a single double bed... the hotel staff was able to accomodate with grace and efficiency. Highest praise for the desk clerk

Loved the neighborhood of this hotel and the walkability to the cathedral. Rooms were basic but clean and quiet. Big bonus was the breakfast- my kids loved it!

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.