“The hotel is in a great location and the property itself is very charming. Unfortunately, my experience with the staff was extremely disappointing. After a long day of travel, I arrived hoping for a smooth check-in, but instead spent several minutes having to prove that I had previously spoken with someone at the hotel by showing them a conversation linked to their phone number. Rather than trying to help resolve the confusion, the staff were dismissive and unaccommodating.
While I understood……
“The hotel is in a great location and the property itself is very charming. Unfortunately, my experience with the staff was extremely disappointing. After a long day of travel, I arrived hoping for a smooth check-in, but instead spent several minutes having to prove that I had previously spoken with someone at the hotel by showing them a conversation linked to their phone number. Rather than trying to help resolve the confusion, the staff were dismissive and unaccommodating.
While I understood……
Brandy