Palacio de Balchik: Tours y Actividades

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

The hotel is in a good condition, clean. Used towels are changed every day and the sheets every 4 days. Restaurant is clean and the personnel is very well trained. Good WiFi in our room. That's the good part. Now the bad part. -Over-crowded small parking, parked cars almost glued to each other at their directions. When you leave, although you ask them at the reception to make room for you, nothing happens. -Parking is after 12.00 at check-in and although there are free parking spaces, you are not allowed to park. This restriction is not mentioned either on the hotel site or on the booking sites. The attitude of security agents is arrogant. We were not even allowed to enter the hotel! - The bus to the beach does not have air conditioning although some races due to the bad program made are full. Passengers get to argue with each other. The first race to the beach is at 9.00, much too late and at lunch from the beach to the hotel there is a break between 11.40 and 13.10 even during the lunch table. Do managers want their guests to stop eating? Do they think they eat too much food? - Food and drinks are not at 4 * level. The coffee is instant, the drinks are fake, from the dispenser, the soups are tasteless, the cakes look good (some), but the taste is plastic. - The back lane with stairs leading to the resort is in very bad shape, dirty with unbearable odor at the end. - The adult entertainment quality was rather poor.

The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water